Customer Ratings & Reviews

Membership is a savings as it helps with discounts, electronic support with the Geek squad services. I actually used their services already. They were helpful, knowledgable and very patient with me as I have very little knowledge myself when it comes to electronics. HIGHLY RECOMMEND THE MEMBERSHIP PURCHASE and the GEEK SQUAD at Best Buy in Gainesville, Florida!

I’ve had a great experience with Best Buy membership, the benefits really value, especially if you shop there more than once or twice a year. The extended warranty protection, plan and access to members only deal gives real peace of mind went by electronics. I also appreciate the convenience fast shipping easy return and helpful customer service. When I needed to support, the process was simple and stress-free. The member pricing and discount has already saved me money which helps offset the cost of the membership overall the Best Buy membership is a smart investment if you buy electronics appliances or tech accessories. It makes something easier safer and more affordable. I would definitely recommend it.

So far, and I've only been a Total Member for less than 6 weeks (became a member because my daughter had do send her computer out for service), and it has saved me $$! As well as the headache of setting up my new computer for me, and the deciding factor of purchasing it was because I had already become a member, and it is a freebie perk. My phone is old, as well, so now I'm thinking of a new one . . . hmmmmmm. I love the convenience and the savings! The only reason that I gave them 4 instead of 5 stars is because, even with an appointment, it's hard to get anyone's attention. But when they're there, they're great!

So far so good! Highly recommend it! Lets face it, you buy an Apple product at the Apple Store, and you have to pay extra for an extended warranty. It makes a lot of sense to buy at Best Buy with this membership. ALSO, we all have Bose Noise cancelling headsets. We bought a new one at Best Buy, and a few months later, it had some issues. We brought it back to the story, no questions asked (other than the obvious) and it was replaced on the spot. It is well worth it, and has already paid for itself.

MY BEST BUY location is on Caroline Street in Atlanta. This is the BEST customer service, from the manager, the staff, and esp. the GEEK SQUAD. Always welcoming, friendly, and most important, the fact that they are always helpful to the point of making me happy I came into the store. There are some really great people here who believer in good service. Special shout to Msl Irene in the appliance department. Have bought from here forever and will continue to do so. Cheers to BEST BUY! Hilton Spence

In my opinion, the My Best Buy Total service plan is a fairer and much better value than my HVAC and plumbing service plan from a different company. Best Buy gives you more bang for your buck with repair expenses and product replacement guarantees. And you don't have to jump through hoops to get someone to return to finish a job or get a product replaced that gives out prematurely. I buy everything that I can at Best Buy because of their product selection, quality, and for the money saving service options that they provide!

Best Buy Geek Squad Membership is awesome. I took my laptop in because I couldn't get to boot up correctly. The Geek Squad found the problem, upgrade my memory and everything works perfectly. Thank you Geek Squad, you guys are amazing. I also love shopping in their Outlet Store, they have very good sales. I just bought a 50 inch Roku TV for $249 from there.

I originally signed up for the Best Buy Total membership mainly for the warranty coverage and the extended return policy. It’s a yearly membership, and you get one year of warranty when you first sign up, with a second year added if you renew—but the warranty does not extend beyond two years, even if you continue renewing after that. That limitation aside, I’ve genuinely enjoyed and made good use of the price protection feature. Being refunded the difference when items go on sale shortly after purchase has saved me money multiple times. Because of that, I’m comfortable paying for a second year. After that second year, though, I struggle to see much incentive to keep the membership unless additional long-term benefits are offered.

I like the 1x1 attention you receive with making an appointment when working with the Geek Squad. They are attentive to your special needs, and they work to make you feel that you are a priority. I especially enjoyed the way they listened to my concerns specifically to my needs and made sure that each one was addressed and completed with excellence. I love the attention; I received as a valued customer and I would always schedule time with them, to make sure I'm treated with care and respect toward my special needs.

This is the Best Electronics Deal in the US. You get a 2-year accident warranty on everything. Listen to me, every year you will debate renewing but just do it. I buy all my electronics at Best Buy and everything has a two year warranty. The plan pays for itself as stuff breaks. My sons headphones just broke, walked in to Best Buy and walked out with a new pair 10 minutes later. Xbox controllers are $25 but thats fair. They break in 5 months and Best Buy basically replaces them at their cost. My dyson vacuum is protected, all our earbuds. I can enjoy my stuff more when I don't worry about it breaking

My Best Buy Total is genuinely useful if you actually buy tech regularly. The extended warranty and protection plans are the real value here. I have already saved money on repairs and replacements that would have cost more than the membership itself. Geek Squad support is convenient and removes a lot of friction when something goes wrong. That said, this membership is not magic. If you rarely buy electronics or only shop once a year, it is probably not worth it. Some benefits feel redundant and Best Buy could be clearer about what is truly included versus what sounds better on paper.

I have been a Total Tech member for years mainly for Geek Squad services. I am not a computer expert by any stretch and relie heavaly on Geek Squad Selinsgrove. Big shout out to Agent Carr and Morgana. I have seen many agents come and go but they keep my computers going. Only negative is I am 25 miles away one way and after dropping a unit off, the in a day or two its another 25 mies to pick it up. But that`s part of it. Another great thing about Total Tech is I think 90 day returns instead of 15. There are many other perks to being a TT member. I urge everyone to talk to a Best Buy sales staff person to get low down on Total Tech. Wouldn`t be without it!

If you are someone who regularly purchases devices of any kind, this is the way to go. The membership typically pays for itself several times over. I paid for it in January and needed a diagnostic on a device. With them diagnosing and installing, and me just needing to purchase the part, it relieved so much stress and they were so knowledgeable, communicative, and the overall efficacy of the program is top tier ! I’ve been a best buy total tech member for 4+ years now and will be for life

I was on the fence about My Best Buy Total, and now I’m firmly in the “why didn’t I do this sooner?” camp. Between the member pricing, extended returns, included protection, and Geek Squad support, this membership quietly saves me money every time I shop. The peace of mind alone is worth it—no stressing over protection plans or tech support when something acts up. Whether I’m buying gaming gear, home electronics, or random tech upgrades I definitely needed, it’s nice knowing I’m covered. If you shop at Best Buy more than once or twice a year, this membership just makes sense. It’s one of those rare subscriptions that actually earns its keep instead of collecting dust. Highly recommend to anyone who likes their tech protected and their wallet slightly less angry.

I’m a loyal member for over 20 years; I love the geek squad services for all my tech equipment; the tech services that remote to my laptop, install security apps; clean my laptop and offers and makes suggestions for my apps to correct glitches is awesome! The warranty’s are a great value for all merchandise that I purchase from BestBuy, freezers, washer and dryers, TVs and computers and all Apple products, ie., watches, laptops, iPads, iPhones; printers, cameras etc. I recommend to all my family and friends. I love the thought of security and warranty for my purchases!

I have always chosen to purchase my products from Best Buy specially computers anything that is necessary for the computers and any other technology associated devices. I have relied on geek squad for many many things concerning keeping my computer going throughout my teaching experiences, especially when we were doing virtual and I needed immediate help; they were there.

I was greeted and helped professionally by one of your tech's and I was told that they tried to revive my old desktop computer and it wouldn't work. I told the tech that I knew the computer was old and originally wanted to give it to Best Buy for recycle purposes. Everything was taken off the old computer and put on my external drive. Thank you, Geek Squad for your excellent work!!!

I don't find geek squad is that great or helpful. I had a issue with a tv and geek squad was horrible with how to handle the issue and knowledge of how to handle the issue. I just want you the costumer that best buy takes your money for extra coverage but depending on the tv manufacturer warranty I payed and they didn't cover it or even helped on the issue I had to go back to the tv manufacturer they took care of it because the had to they gave a 2 year warranty on their tv and I wound up getting a refund because they don't carry or have a better quality tv. But to get the refund it took almost 2 months. So no tv for that amount of time I don't recommend getting the extended warranty that best buy offers in my opinion. Hope this helps.

I’ve been really happy with the Best Buy Membership so far. The extended return window alone has been a huge benefit, especially when buying electronics that need real-world testing. I also appreciate the member-only discounts and free delivery on larger item. it’s saved me money more than once. Customer support has been smooth and stress-free when I needed help, and the included protection plans give extra peace of mind on bigger purchases. If you shop at Best Buy even a few times a year, the membership quickly pays for itself. Overall, it’s a solid value that makes shopping easier, safer, and more convenient. I’d definitely recommend it to anyone who regularly buys tech or home electronics from Best Buy.

I’ve been really happy with my Best Buy Membership. The benefits make shopping there much more convenient and worthwhile. I like getting access to exclusive deals, faster support when I need help, and the extra perks that come with purchases. It makes me feel like a valued customer, and overall it’s been a great addition for anyone who shops at Best Buy regularly. Highly recommend!