Customer Ratings & Reviews

We've been a member of Best Buy Total since late 2019. It is great. If you don't want to be a techie but want you computer/devices to be in top shape then this program is for you. We actually purchased two memberships, one for ourselves and one for my sister-in-law, for her autistic son who is very hard on his computers. How good is it for them, let's just say that the Geek Squad knows the by name. Really, if you just don't want to be troubled by adding in new software, fixing a computer that crashes, making sure your updates are running properly...purchase the membership. There are other perks, too, but the one we use the most is the computer support.

This membership gives me total peace of mind that I can take my laptop in when I find I don’t know what the heck I am doing!

Although the membership perks have changed over the years, it remains a great desl

They are very professional and helpful. My Laptop was repaired in a timely manner.

Great value, member pricing, product protection and more! Protect all your stuff.

They transferred all my data over to my new computer and were helpful with me learning how to navigate my new computer

Excellent value for the price $. Unlimited access to Geek Squad is a value all it's own. The peace of mind that comes with product protection is immeasurable.

I recently signed up for the **My Best Buy Total membership**, and it’s been an absolute game-changer for my shopping experience. For just $179.99 a year, you get an incredible array of benefits that make it more than worth the price. The **peace of mind** that comes with protection plans, including AppleCare+, is invaluable. Having **24/7 tech support** is a lifesaver—I’ve already used it a few times, and the team is always helpful and knowledgeable. The **exclusive pricing** and **free 2-day shipping** have saved me both time and money, especially during busy weeks when I need something fast. What truly sets this membership apart is the **60-day return window on most products**—no more rushing to make decisions! And the dedicated member support makes me feel valued every step of the way. If you frequently shop for tech or gadgets, this membership pays for itself in no time. It’s an investment in convenience, savings, and peace of mind. Highly recommend!

So worth the purchase especially when you need that extra touch! polite, timely and always fix the problem,

Team did great work debugging and securing laptop after being scammed. and are available for questions and repairs

i bought a Bosch dishwasher, it was installed and then I realized the door to the rinse agent was broke. 2 days later, I had a brand new dishwasher installed.!!!! can't asks for better service that that!

If you buy electronics at all, even if only a couple times a year, i strongly recommend the Total program. I have easily saved more money than the annual cost, and recently had to use the coverage on a coffee maker that died 4 days before the 2 yr warranty expired. Walked in, hand it over, they didnt have that model anymore so upgraded to the latest and greatest model, with a yotal out of pocket around 50 bucks, for different/fancier model. Huge piece of mind knowing my purchses are covered, it is easy to use when you need to, and saves me money on the front end of the purchase as well with exclusive pricing and deals. I k ow i sound like a brochure, i dont mean to. Just, like most people thought it was too expensive, then bought some tech stuff for my son and the insurance was more than the total. So i bought the total really to protect that one mega purchase, not reall thinking i would use it, but to my surprise, even though i dont buy a lot of electronics, it still saves me money.

Geek Squad is Great. They transferred my computers and advised me on the rest of the setup

The membership is well worth it if you have a problem just take it to the geek squad and they will take care of it

good to have. gives you a piece of mind with all of your electronics, not just those you bought from Best buy.

We have had the total tech membership for years on all our devices. Geek squad has helped fixed our devices when needed. Total tech is worth the price for the money we save getting things fixed.

The membership puts me at ease when i have a problem with my cell phone or computer. The people are so knowledgeable on these and i am not. So they are my go to folks.

The membership really helps me with my shopping and what great job did the employee jacob do to help

This membership adds a ton of value when purchasing expensive items because it allows peace of mind with the extended warranty.

This is a great membership and I will continue to keep it. I have used this benefits many times this year. Wouldn't want to be without it.