Customer Ratings & Reviews

I enjoy the fact that whatever problems I may have with any Best Buy items, they are covered under my plan. So far over the phone or in store the associates are extremely helpful!

I purchased this membership when I had a problem with my last computer. They solved all of my problems but would not cover the cracked screen or weak battery.

The geek squad is AWESOME to do work with, very professional and pleasant. Can't ask for more than that. Thanks geek squad. C. Thomas

At the end of this cycle I will re-evaluate if the membership is worth the price. Since I have paid for it, I opted to buy our new appliances from Best Buy. At first I didn't notice that despite changing my primary address, delivery defaulted to my old address. I caught it, used the adjust shipping address option on the order and figured no biggie, it will just delay when the install happens. Absolutely nothing but headaches since that. The installation / haul away seem to be unable to be scheduled together, if at all. Day of install finally comes, and I receive a text saying appointment has moved to Christmas Eve. over 1 hour on the phone, and another 30-45 min in chat over the last few weeks and nothing is still solved. I'm sure there is some partner or integration they use to schedule these, but whatever it is, it's terrible and unreliable.

Great savings this membership was ideal for me. The geek squad is a bunch of highly trained, highly intelligent group of people who know what they’re doing. Well worth it.

Best membership! Offers great benefits and coverage for all my devices! Especially for the Z Fold 7!

Great service at the store and great advise. Installation was super, took about 90 minutes from arrival to cleanup. Installers were professional, efficient, and ready to work. Great experience all the way around.

The employees have their previous rating as 1. Their rating has since gone up to 10.

This is good deal for tech support for sure. It saves hassel for lots of small yet critical tech issues, just in time.

This membership has been great. The Geek Squad has been a great service. They have solved many problems that I have had.

Menbrecia has a very comfortable value and gives a very pleasant help when we want to acquire an item that we like or need. I am very happy to have obtained this membership

I love my new computer! And I am glad to have the membership which will come in handy on any new purchase.

The Geek Squad has been able to help me with computer problems that I have had over the years.

I got this when i needed repairs repeatedly for both my pc and Laptop. Additionally there are fun reward benefits and discounts and monthly deals to be had. Not bad but hard to consitently keep due to pricing especially when considering all subscriptions my family keeps monthly.

Their's plenty of amazing perks when you apply for the Bestbuy membership.

Love the tablet, the support, and really The Best But Attitude! Thanks!!!

Used the Geek squad and Rene was terrific. Patient,knowledgeable and kind.

Mi am greatful for the priduct, I lpok fotward to buy mire from the store.

Membership is a great value with added security and peace of mind for protection. Along with many other benefits and deals I value the geek squad support, just knowing the support is available to me at any time is a great relief!

This membership has great value, giving access to many things including apple care which normally costs around $400!