Customer Ratings & Reviews

I started with a Geek Squad annual plan many years ago and never regretted. Always got me out of a bad spot 24/7. Like that it is now Total Tech and convers so much more than just great service. I purchase everything form Best Buy now.

This is a must to have a no-worry service for your computer year/round.

This membership is highly recommended and love having Geek squad access

This is an excellent value for having and it helps with everything as in issues with merchandise. I don't have a car to drive to get to Best Buy here in North Canton. So If I Purchase something and it's not right I can send it back without having to find a ride over.

I am worthless when it comes to technology. Being a member of the geek squad is a life savor for me. They tune up all my equipment and trouble shoot any issues I have with my lap top. Thanks Geek Squad, and the membership is well worth the money!

This membership has saved me many dollars over the years. Representatives are professional and very knowledgeable

My best buy total is still a good deal and nice to have if youre someone who uses tech alot and uses best buy i would recommend. It is disappointing compared to the old total tech plan that used to be offered. When they cancelled that program and decided to downgrade to this new “Best Buy Total” their was a major loss in value and the price barely dropped. As i still use best buy total because i buy many of my products from best buy it is a very big down grade from the old total tech plan especially with the price not being significantly deopped to match the massive loss in service. All in all best buy total is only a worth it service if youre someone thst takes full advantage of the serices otherwise i would not reommend it. If you do take advantage of it like me i would atill recommend.

OK, but we get less than we used to. It gives me a 2yr geek squad guarantee for each purchase, but I have not had a need to use that yet. In the old days, if one added install and haul away for larger items like TVs or appliances, the total membership covered those for no cost. Not anymore. Install a TV -- $$; haul away an old item $ per. The only perk that I have actually used is free 2 day shipping, and actually items have taken more time than that to show up at my door from time to time. Blame the shipping company? Blame the BB warehouse? Doesn't matter to me? If My item is supposed to arrive in 2 days, I expect it to arrive in 2 days, especially if I have to sign for it.

Helpful when needed! Just make the phone call for service!

I really appreciate the services provided buy the Geek Squad! Everyone at the Geek Squad has always been courteous and professional! The turn around time is outstanding. Thank you.

This membership is a great value. I have needed to use it in the past and was very happy to have my computer fixed.

A real value. Makes dealing with repair needs so much easier as we are considered a valued customer at Geek Squad.

Highly recommend this membership. The perks out way the cost. Discounted virus protection, Fee Apple care for Apple Products, 2 year Best Buy protection plan on other products. 60 day return policy.......

The membership is a great value! You never know when you are going to need help. I have used this service many times.

BEST BUY HAS BEEN MY ONLY SUPPLIER OF HOUSEHOLD APPLIANCES AND KITCHEN APPLIANCES, AND OFFICE EQUIPMENT FOR OVER 14 YEARS AND I HAVE HAD THE GEEK SQUAD FOR ALL THESE YEARS AND HAVE NEVER HAD A PROBLEM, GREAT SERVICE

This membership is a value added for professionals with chaotic schedules. It gives you the flexibility to pass your troubles along to the techs.

I did enjoy it however with the economy, i had to cancel. I wish I could keep my membership but ut became too expensive for me unfortunately

My Best Buy Total membership is the best purchase I have ever made and I renew it every year. It is well worth the cost and has saved me money numerous times especially with the extra warranty on my products.

This membership is a real value. My wife and I are in our seventies.

This is my third or fourth year with this support product. Would highly recommend. I love the ability to book an appointment and get help quickly and in person when needed. Have always had kind, knowledgeable and patient geek squad techs.