Customer Ratings & Reviews

Initially I thought I wouldn't need ALL the services offered with Total Reward Membership. I utilized it twice and paid off my card. I became in need of Geek Squad and customer service for the online protection. It wasn't until the need that I was convinced this was a much needed and great purchase! I've had to utilize the service at the Best Buy store (Geek Squad). I have also called at 11pm @ night for online support services from the 24/7 customer care. I received the best customer service, patience and problem solving online late at night. The annual fee does seem slightly costly and I would prefer a lower price. If I do not utilize the services anymore for the next 9 months, the program has truly assisted me when in need the past 3 months. I paid nothing (or very little for parts) upfront/in the end of service because its included with the annual program fee.

Totally worth it, giving you peace of mind that all of your products are covered.

I’ve had my My Best Buy Total membership for a few months now, and I have to say it’s been absolutely worth it! The benefits are fantastic, especially the extended warranty on products, which gives me peace of mind knowing my electronics are protected beyond the usual period. The exclusive deals and early access to sales are also a huge perk, saving me money on items I’ve been wanting to buy anyway. Another thing I appreciate is the free shipping benefit. It’s so convenient, and it’s helped me avoid multiple trips to the store. And when I do visit a store, the dedicated customer service for members makes a real difference—quick, attentive, and helpful! Overall, the My Best Buy Total membership has added great value to my shopping experience. I highly recommend it to anyone who shops at Best Buy frequently or wants extra protection and perks with their tech purchases. Five stars!

As someone who is still learning about computers and technology, the Best Buy Total Tech Membership has been an absolute game-changer for me. It has provided me with invaluable benefits and resources that have made my tech journey much smoother and more enjoyable. One of the standout features of the Total Tech Membership is the expert support it offers. Whenever I have encountered an issue or had a question about my computer or any other tech-related topic, the knowledgeable and friendly experts at Best Buy have been there to guide me. Their assistance has been invaluable in troubleshooting problems, recommending suitable products, and providing helpful tips and tricks. The membership also grants me access to exclusive discounts and offers. As a tech enthusiast on a budget, this has been a significant advantage. The discounts have allowed me to save a considerable amount of money on tech purchases, whether it’s a new computer, peripherals, or accessories. The savings alone have more than paid for the membership fee. Another aspect of the Total Tech Membership that I truly appreciate is the educational resources it provides. Best Buy offers a wealth of online tutorials, guides, and articles that cover a wide range of tech topics. These resources have been instrumental in expanding my knowledge and understanding of computers and technology. I now feel more confident in navigating the tech landscape and making informed decisions about my purchases. Furthermore, the membership includes access to Best Buy’s Geek Squad Protection plans. This peace of mind has been invaluable, as it ensures that my tech investments are safeguarded against unexpected mishaps or malfunctions. Knowing that I can rely on the Geek Squad’s expertise and support in case anything goes wrong has been a tremendous relief. Overall, the Best Buy Total Tech Membership is a must-have for anyone who is still learning about computers and technology. The expert support, exclusive discounts, educational resources, and Geek Squad Protection plans combine to offer an all-in-one solution for aspiring tech enthusiasts. It has been an incredible resource that has not only saved me money but also empowered me to make smarter tech decisions. Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5) If you’re on a tech-learning journey like me, I highly recommend getting the Best Buy Total Tech Membership. It’s an investment that pays off in knowledge, savings, and peace of mind.

Took my laptop in for service. Was fixed quickly, before the estimated completed date.

they was quick fast and hurry i definitely would recommend they to anyone who have a pc

Membership and the Geek Squad were great in transferring everything from the old to the new laptop.

good service and follow up attentive workers that are thorough and helpful in servicing your needs

Having the membership is great! I really tha k the employee that recommended it to me. Having the help if something happens with my computer and being able to call is awesome

This is a valuable membership. I am just starting to reap the benefits but I am glad I obtained it.

Picked up the membership for a cheaper fix on my PC. They got the job done and avoided me having to get a new PC.

Membership is a real value, it does pose a lot of temptations-LOL, especially for sale items but in the long run, it is really worth it!

Signing up for a Best Buy membership has been one of the best decisions I’ve made. The benefits are fantastic, especially if you’re someone who shops for electronics regularly. The exclusive member discounts have saved me a lot of money on everything from laptops to home appliances. Plus, the extended return window gives me peace of mind when making bigger purchases. One of the standout perks is free shipping—no minimum purchase required. It’s super convenient and has made online shopping so much easier. The access to dedicated support is another big bonus. Whenever I have questions or need help with a product, the team is always friendly and knowledgeable. Overall, the membership pays for itself quickly, thanks to all the savings and benefits. If you love tech or shop at Best Buy often, I highly recommend it!

What a great deal! I had issues with my laptop because of my lack of high level technical experience. Recently had a malware problem and it's covered under my new total plan.

I'm very pleased with the Sony Bravia 75" TV. It is an upgrade from my previous 60" TV. The colors are excellent, it's easy to operate with the remote and I might buy another one for my bedroom if I win the $400.

I love having this membership and not having to worry about repair costs if/when necessary. It's also great because I can use it from home, without having to go into the store for service. The techs are very knowledgeable and quickly resolve whatever issue I'm having.

The service can be good. One suggestion - level 2 Technicians need to talk to customers before they do anything.

I did not realize what I actually had in my possession. I had to use my protection plan recently and it was a pleasurable experience. Easy to use, no hassles, and worth every penny. I totally recommend having this membership.

I bought an All In One computer. After hearing about all of the "ifs and Maybes" it seems like purchasing the membership may be a good investment. Time will tell. Expect to purchase a laptop for my wife very soon. The membership may add value then.

Awesome thanks I really recommend to anyone looking for something special Best Buy