Customer Ratings & Reviews

What really makes it special is the peace of mind. The extended returns and extra protection options make me feel confident whenever I buy something, whether it’s a big purchase like a laptop or something small for the house. The customer service has always treated me with care, and I truly feel appreciated as a member.

They took very care of me as though I was in a wheelchair. They treated me very respectful and helped me and answered all my questions and help me decide to buy a new tablet which I love. The sales guy Mario was very helpful. He met me get everything I needed for my tablet, and he also helped with me with my phone which needed a new screen protector.

This membership is a money saver! Instead of having to purchase insurances for your items like phones and cameras it allows you to only pay the membership price and all of your devoces bought with them automatically covered with the membership. In total i have my smasung s25 plus, galaxy watch, two ring cameras, and a battery. Money saver and great perks!

I love this membership. The value is great for the help we have had for our computers and phones. We get check-ups a couple times of years and the Geek Squad is able to help clean up our devices and gives us recommendations without pressure. I would purchase the protection plan for ease of mind. I am always skeptical of purchasing such plans, however this plan has been a benefit for us as we have purchased it three years now. I highly recommend it, even if you are well versed with the ins and outs of electronics.

Im not a gamer player, I went to the store and a sales team help me doing the order. I heard it is a goid pc desktop. I like Best Buy because there's always there to assist me with the things that I had in mind. This is a Christmas present very soon I will find out.

Truly like this membership. I’m a person who likes to have warranties on almost everything since accidents do happen and…. Unfortunately products just stop working even when they are brand new. This membership gives you a piece of mind on all your purchased products.

The way it’s done now makes it easy just to buy things in store and know that it’s already covered. Product easy to find in the system and since I only buy my electronics here, once something is needing attention I make an appointment or just swing in and it’s done.

I work from home and consider the My Best Buy Total my personal IT department. I have contacted the Geek Squad Team many times and my concerns have always been addressed professionally and competently. I would not be able to work from home without the Geek Squad!

The membership is a particularly good deal when you anticipate needing several Geek Squad services and they are covered by the membership fee for a year. The 20% off pricing is an added perk, particularly if you anticipate a sizeable amount of purchasing in a year.

This membership paid for itself. I purchased a couple of high-dollar items and was informed that if they went on sale within 60 days, because I purchased the membership, I could come back and be price-matched and refunded the difference, so I would essentially get the sale price. Within about 4 weeks, they were both on sale and I got the refund. Definitely worth it for the money it saved me.

I purchased our membership in early October and have used it, gratefully and successfully, many times already. We are in our late 70s, purchased a new computer etc and while somewhat computer saavy, Geek Squad's assistance, patience and expertise getting us set up and running took the stress right out of it! Its a relief and comfort to know they are but a phone call or store visit away.

I didn't realize how much this support would make the difference. And the price for an annual membership was worth every penny. I am technologically limited, and having the geek squad right when I need them most has saved me a whole lot of headache. This is by far, my smartest purchase to date in 2025.

I had a laptop failure and originally did not think of going to Best Buy. I contacted a local computer store and it was going to take a week before they'd even look at my PC. I am so glad I remember Best Buy. They got me in and running quickly. They were very professional and took a look while I was there to see if it was something they could handle quickly. I ended up having to leave my PC and within a few days it was fixed. I ended up having another issue a few months later - my drive failed - and so I went back again. They again did a nice job. I really like that they schedule appointments and can accept walk-ins. I never had to wait very long for assistance. I highly recommend this service!!! They make a frustrating event less painful!!

I’m very satisfied with my new Samsung TV and the customer service at Best Buy. The team was friendly, knowledgeable, and took the time to explain all the features so I could choose the right model. The purchase and pickup process were smooth. Highly recommended!

My membership was a amazing investment because I use it often and it would’ve cost me a lot more money if I just bought the service each time instead of just buying the membership which makes every service free for the rest of the year for less than 200 dollars.

Professional & Balanced Review “I’ve been really happy with my My Best Buy Total™ membership credit card so far. The rewards add up quickly, especially on electronics and appliances, and the exclusive offers and financing options make big purchases much easier to manage. The customer service has also been reliable and easy to reach whenever I’ve had questions. Overall, it’s a great card for anyone who shops at Best Buy often and wants to save while earning perks

I’m a member in Best Buy and also a member Greek squad I have my gaming lots of fix and the process was pretty quick before the due date so that’s pretty awesome I’ve been going to Best Buy for a while. Don’t remember, but it’s the best place to buy anything that you like. Good discounts. Also good employees they do a great job what they do five stars for me.

My computer got hacked and I was told by various experts to bring my computer over to Best Buy and they would know exactly how to fix it and they did. They helped me right away and now I have the peace of mind that all of my devices are protected. Thanks Geek Squad!

The My Best Buy Total membership is totally worth it. The exclusive member pricing alone helps me save a lot, and the included Geek Squad support has been a lifesaver for quick fixes and tech questions. I also love that my purchases are automatically protected, so I never have to worry about damage or issues down the road. Excellent value and service all around!

Excellent value and would absolutely recommend if you’re a frequent tech shopper, may need a lot of GeekSquad assistance, or shop for a lot of Apple products, as the membership offers up to 2 years of AppleCare. Whenever my family upgrades their phones I’m going to put them on my plan.