Customer Ratings & Reviews

We've been a member of Best Buy Total since late 2019. It is great. If you don't want to be a techie but want you computer/devices to be in top shape then this program is for you. We actually purchased two memberships, one for ourselves and one for my sister-in-law, for her autistic son who is very hard on his computers. How good is it for them, let's just say that the Geek Squad knows the by name. Really, if you just don't want to be troubled by adding in new software, fixing a computer that crashes, making sure your updates are running properly...purchase the membership. There are other perks, too, but the one we use the most is the computer support.

This Total membership is a good value. Already I have gotten wonderful help at two different appointments with the Geek Squad, no charge because of this membership. No doubt there will be more.

It is like having auto insurance when you remember you’re taking care of you get the protection and there’s no questions asked it’s well

I love my Best Buy Total Membership. I use the membership frequently and it have excellent benefits.

membership is a real value. I have faith that my tv will not break for years but if it does, I know my membership will take care of it.

I've always had good experiances with Best Buy stores and Geek Squad

Our experience of purchasing a new computer was awesome. It had been 24 years since our last computer purchase. Of course, many new and exciting features are now available. Our sales representative was very knowledgeable about what each computer offered.

The membership is a great value. I buy a lot of stuff tha is covered

My son had several issues with his PC. The Geek Squad fixed the issues and the computer is great.

The membership is a great value and the tech support AT Waterford, CT Best Buy is Great! Unlimited help you can't beat that.

Got it all set up by my daughter and everything is working as it should and the monitor is big enough to see without glasses

I won't liem It depends for people. If you do not come often, it is not the best. If you don't buy many phones, tablets or computers, it can be ehh? good for small tvs but anything with geeksquad coming to house? It still can cost (unless promotion says otherwise). I like it with my family being very non tech savy.

Excellent service. We had to use due to computer problem. The response was very good, customer service was excellent. Always spoke with a person.

I’m terrible with my devices and tech. The unlimited support is top tier and gives me peace of mind for my investments.

This was the best thing from Best buy this warranty was for my e bike but I ended up using it for my computer which is now running great thank you!

Having a Best Buy total membership I’ve save so much money on growing my vinyl collection. Occasionally, I’ll get a $10 gift card I can use to apply to my purchases of vinyl records. Also, it gives me peace of mind regarding my bigger electronic purchases, if something were to go wrong or I need to have GeekSquad to check out technical issues that may arise with electronics.

Very good service and alot of information was given at my disposal

It Works! Great help provided quickly to resolve computer issues.

This membership is solid and worth every penny. Have had it for years.

So glad to have this membership. Great prices on products. Good service by staff as they really assist you.