Customer Ratings & Reviews

Great computer! Staff was super helpful! Thank you.

This membership is a great value for the included services.

This membership offers tech support and service at a very reasonable price compared to their competition.

We have had this service for several years now. The Geek personnel have always provided the expertise we needed to solve problems. I cannot say enough good things about them.

This is outstanding value for the money. Geek Squad is responsive and makes it easy

I really forgot to get this membership and never had any problems for almost 5 years until I git a virus and got to the store when it opened and they were able to help me right away. This is truly a great membership to have and a great value

My membership has already come in handy. I used it to get my new laptop all set up. I enjoy having the security to know if something happens with my tech, I have a place to take it to get looked at and fixed.

The Tech Support was impressive, by making certain everything was in order when I picked up my new unit. The membership benefits easily outweigh the cost of the plan. Best Buy has always been good to our family...

If you don’t have this membership you are missing out! It’s paid for it self time and time again with all of the purchases I have made being protected and along with all the other great benefits.

This membership is very valuable and useful. I would definitely recommend

Goodjob. For tech and service. My pc fixed and work very well.

After purchasing a new computer and having my data transferred, I encountered a glitch which was immediately remedied by online support. Very happy.

I love the peace of mind knowing that Best Buy offers such a great deal to protect anything I buy! And when you need help, getting support is always easy and things get fixed quickly!

I find the membership worth as it’s giving extended warranty and also the real quick assistance for the product you buy . Also with this you buy a peace of mind .

Have saved a lot on our purchases. Will continue to be members.

This membership is a wonderful value to have someone who knows computers in and out available to help you is priceless. The folks are so patient and kind and, if you need to take your computer into them, they turn it around fast.

While I dislike buying warranty. This is the only one that I do purchase that covers all of my items.

I would definitely recommend the Best Buy Total membership. As a frequent shopper at Best Buy, this membership has become indispensable for me. The points and discounts make it easy to save money on top of what I already save by using my best buy credit card. I am saving money, which is nice. I love that I get free two-day shipping, and they have a convenient service that allows me to return anything in the store. I would absolutely recommend that my friends get this membership.

Initially I thought I wouldn't need ALL the services offered with Total Reward Membership. I utilized it twice and paid off my card. I became in need of Geek Squad and customer service for the online protection. It wasn't until the need that I was convinced this was a much needed and great purchase! I've had to utilize the service at the Best Buy store (Geek Squad). I have also called at 11pm @ night for online support services from the 24/7 customer care. I received the best customer service, patience and problem solving online late at night. The annual fee does seem slightly costly and I would prefer a lower price. If I do not utilize the services anymore for the next 9 months, the program has truly assisted me when in need the past 3 months. I paid nothing (or very little for parts) upfront/in the end of service because its included with the annual program fee.

This membership has consistently paid for itself in both advantages in pricing and availability in technical support and advice.