Customer Ratings & Reviews

Membership far exceeds my expectations, the value it carries will cover my other electronics.

Wonderful Experience with the service and these guys are upto something we didn't expect for and services way more then faster than any other can do keep it up

Offers some great benefits, including training for softwares I purchase for my MacBook Air.

I have had to use this membership several times over the years, it has never let me down. Neither have the geek squad, especially after a recent transaction with. My turn around time was less that 24 hours and I am completely satisfied.

This membership is worth every penny. We have had it for a couple years now and will continue with this service.

I hope my Membership will be helpful, as I am a senior citizen who may need assistance in the future. Very nice staff in the Wilkes-Barre store.

Great value, The biggest positive is the included product protection, which provides up to 24 months of Best Buy Protection or AppleCare+ on most new purchases while your membership is active, plus 24/7 Geek Squad tech support on all your devices.

I love having the membership for it allows greater access and protection on all my purchases. Everything I do in store or online is less of a hassle.

You will definitely be a repeat customer when you are a Best Buy Total member. The value is great btween extended warranties, tech help, pricing and previews. Well worth it.

In my opinion, this is a wise use of your money. The plan provides more than essential needs for protective services to the equipment. The Geek Squad knowledge, expertise, and availability of services is just great to have.

I had the best customer service that anyone could wish for. Thanks to Abby and Steven. Abby is smart, polite, kind and patience. Steven went out of his way to make sure I was happy. I will recommend this Geek Squad team to everyone.

It works well but have some issues with not catching every movement. A delivery yesterday didn't show the person at all, just the truck leaving. That may be user error though.

I had a great experience with a representative named Jordan who was truly gifted and had customer service as her work theme. I am pleased with the product which is so much faster than my old outdated system.

I am so glad I bought this plan because I now have to use it for other unplanned emergencies. Staff is very courteous and explains situation and recommendations thoroughly so that I can make the best decisions.

This was really like a last sec deal, was not planning on adding more to my purchase. Glad I did unfortunAtely i was having a really bad month when everything just wanted to break. God knows i dont make the money to fix everything. Just a good pleAce of mind.

Thank you for good customer service I appreciate your help

Definitely i great idea to have. I use my laptop for business and i cant afford to pay a bunch of money to get it serviced when something happens. The membership comes with some services where i dont even have to pay. Very much worth it!

I have not really utilized the services available through the membership but if it really is as helpful as it seems to be, I am sure I will be delighted to have the ready answers when I have tech questions.

This membership has proven to be very helpful . I find the costumer service to be friendly and informative.

unlimited geek squad support, member pricing, a good value