Customer Ratings & Reviews

Totally worth getting the geek squad. I had two appointments on Jan. 6, 2006 (10:40 and 11:20). I cannot remember where I wrote the kids name down that helped me, I wanted to give him a good review. He was so patient and taught me more than I have learned in 20 years. He spent the time to figure out what was going on with my computer.

I absolutely love the My Best Buy Total membership and have been a loyal customer for over five years! This membership is the single best investment for a household full of technology. From the moment you purchase a new device, you get automatic protection (including AppleCare+) and 24/7 tech support. The exclusive member-only prices and extended 60-day return window are just the icing on the cake. If you buy more than one or two expensive items a year, this membership pays for itself quickly. Highly recommend!

I’ve always had great service at Best Buy . I’ve had a bad experience with them but my washer I got from there. And I have still not got some one to come out and bring me a new washer or to fix the one I got. It’s been sence January 30 and still don’t have anyone to call me back.

It is expensive and it renews yearly. If you cancel it, you also cancel ANY protections that you got while you were a member. Even if it was a 2-year protection, since it was paid for via the membership (for "Free") cancelling the membership cancels these protections as well. If you shop at Best Buy frequently enough and take advantage of the protections, then I'd say it's worth it. Otherwise, I would pass on it.

I love my Best Buy Total Membership. The reason is I saved a lot everytime I go to fix my laptop. Plus I can bring any laptop or electronic unlimited without worrying to pay upfront. Plus Geek Squad is very friendly and help you in any issue or concerns. Plus recommends which better products what you looking for. For your needs. I recommend 100%.

This is the best thing I've done with any product from Best Buy and I have used extensively when needed. Never an ounce of resistance from the staff at Best Buy. It's paid for itself many times over. If you don't get this, you're crazy ;)

Best decision you could make if you are a PC gamer! Since I got the membership I have already made my money’s worth. I’ve upgrade my SSD on my Lenovo legion, upgraded my graphics card and RAM on my gaming desktop etc. This thing has paid for itself twice over already. Couldn’t be more pleased

This membership is worth the price to obtain future discount pricing and even more importantly the support of the Geek Squad team members who are eager to support a member at any time. It makes purchases worry free knowing you have professionals in your corner to answer any questions or concerns.

I can’t recommend the Total Tech Membership enough! It’s easily one of the best investments I’ve made. The peace of mind alone is worth every penny, knowing I can call or schedule help whenever I need it for any tech issue big or small. The service is fast, friendly, and professional every single time. Whether it’s setting up a new TV, troubleshooting Wi-Fi, or getting expert advice before buying new tech, they handle it all. Plus, the discounts on repairs and exclusive member perks more than pay for the membership cost. If you use technology at home even a little bit, this is absolutely worth it. Total Tech makes life so much easier!

Signed up for the My Best Buy Total membership thinking I’d maybe use it once or twice, turns out, I use it constantly. The free shipping, extended warranties, and tech support alone make it worth it. I’ve already saved more than the membership cost just on repairs and discounts. The protection plan coverage is great peace of mind for big purchases like TVs, laptops, and controllers (especially in a gaming house like mine). Plus, being able to get priority service and same-day delivery on some items is a huge bonus. If you shop at Best Buy even a few times a year, this membership basically pays for itself. Zero regrets.

I don't like that. They charge much on the extended warranty prices and don't offer you extended Geek Squad much anymore. I also had to wait so long for Geek Squad appointments. They are so far backlogged and don't have enough help. I think online consumers and shoppers are killing their store. Business online is still cool, but a lot of the stores and departments are shutting down. Hopefully, they're not on their way out

I like the membership I have with Best Buy because I get to know all the deals before they happen and it’s really great for me now that it’s Christmas time because now I can find things more easily. I also love the convenience of the store, not being far from my home and they’re a great computer personnel. They help me with computer questions and things so that nature, and when it comes to me buying a computer they were very helpful and the computer I bought recently fit me like a glove.

this product gives me peace of mind, knowing that my repair costs for my devices will be capped. It is reasonable to expect out of pocket repair expenses to greatly exceed the $179 premium which helps in budgeting and managing costs, especially with the high costs we are all experiencing.

Probably the best money I spent that day. Membership came with services of the Geek Squad tech support team, who handled the new computer setup, data transfer from my old machine, and Microsoft software load - and did an excellent job. They were friendly and helpful. One footnote: the store's phone system was terrible! Basically, I could communicate with the store by phone; I was repeatedly transferred to a corporate phone system. One of the Geek Squad left me a phone message to call him back; the store phone system would not put through my call!

Based on what it would have cost to clean out my husband's laptop after my email had been hacked, the membership fee was reasonable. What made it a bargain, was since it covered any and all household computers, I also had them completely clear everything out of my laptop which had been languishing unused for months because it had been locked down by Bitlocker, and I was still looking for the recovery key. Now I have the use of my computer again.

I love this membership and glad that i rejoined it. Ihad been a member of the Geek Squad for years but allowed it to lapse. When I had an issue with my computer, I went out and bought another one only to find they were not as good as the one I had. I went to BestBuy, rejoined geek squad and it was the best decision I made! They are attentive, caring, listen to you when you describe the issue, and handle it with immedicay. My computer is fine, didn't need a new one...all it needed was tender loving care. If you're not a Geek Squad member do so ASAP and save yourself issues moving forward. They are there for you!

OK, why do we need this? You do! I need this membership 1x, 2x, 3x a year - when I least expect to need it for my iPhone, or my Mac(s) or the Lenovo Yoga I bought for fun. I seem to always need help on something, especially when I am recycling stuff, or want to give my old PC to my nephew and want to make sure it is Clean. Just remember to make an appointment ahead of time on the BestBuy app.

I can confidently say that getting the Best Buy Total Membership has been one of the smartest decisions I’ve made as a customer. The value you get is incredible—it’s not just about discounts, but the peace of mind, convenience, and VIP-level service that comes with it. One of the biggest benefits for me is the unlimited Geek Squad tech support. Anytime I have a question or issue—whether it’s with a computer, phone, TV, or even a smart home device—I can get help immediately, in-store or online. That alone makes the membership worth it. The exclusive discounts and savings are also a major plus. I’ve already saved money on a few purchases that more than covered the membership cost. Plus, the extended return window gives me more flexibility when buying new tech—no more feeling rushed or stuck. Another thing I love is the free 2-day shipping and delivery perks, especially when shopping online. It makes the whole Best Buy experience feel seamless and premium. If you shop at Best Buy even a few times a year—or if you rely on tech in your daily life like I do—this membership pays for itself fast. I highly recommend it to anyone who wants priority service, tech support, and year-round savings.

I signed up for the My Best Buy Total™ yearly membership, and it’s definitely been worth it. The tech support and protection coverage make things so much easier — I don’t have to stress about repairs or issues with my devices. The included antivirus and 24/7 support are nice bonuses, too. I’ve already used it for setup help and a quick troubleshooting question, and both times the service was fast and super helpful. If you buy electronics regularly or just want some extra protection for your gear, this membership pays for itself. Highly recommend for anyone who shops at Best Buy often or wants solid tech coverage.

It has been a great thing for me. It helps me get things fast when need if i have problem with one of my electronics or brake a screen protect and with kids I've had to replace several screen protectors for free so its sved me money.