Customer Ratings & Reviews

It would Be a good value IF i could get things straightened out. Alas, they informed me i eould have to pay Geek Squad again to redo what they undid the first time they came. We've had an appointment at the store, so half the problem is solved but they want to charge me $120.00 to come out and plug in the telephone, computer scanner, lamp and other electronics they un plugged while the boss was working at the other computer.

Very happy with BEST BUY: purchased items for many many years. Always the best at what they offer

This membership offers tech support and service at a very reasonable price compared to their competition.

This membership has consistently paid for itself in both advantages in pricing and availability in technical support and advice.

Total membership is a great service to have. It has given me peace to purchase technology knowing i can get support in any problems that come up.

The biggest negative for this membership in my opinion is that they removed the perk dor free installations, so no more free installations on car electronics, home electronics, or appliances. However depening on how much spend per year at Best Buy the amount of warranties, points banking, discounts, and free shipping pays for itself pretty fast.

If you're planning on buying electronics from best buy, I know.This is probably gonna be expensive by a year round.It is worth it one hundred percent

Purchased BB Total for the 2 year warranty; worth it.

LOVE it. the geek squad assistance we get, computer tune ups, over the phone help and the problems solved every time 100% of the time so far without having to bring it in to store

I have had Geek Squad and now Total Tech for close to five years. Almost all service technicians have been helpful and knew their stuff. Recently I purchased a new Dell with Windows 11 and had zero problems. Until I had to have my modem replaced. My printer stopped communicating with my computer. I called Total Tech three times and they worked remotely for literally hours. Each time I had to leave the computer to get something to eat. Not one of them called me back when finished and all three indicated in the chat that they had fixed the problem. However, that was not true! I have not been able to print for a couple months. For the past two days I have been researching it nonstop and today I solved the problem. It was as simple as removing the printer software and reinstalling it to recognize the new modem. Educated technicians should have known that was the problem, especially when I told the second and third one exactly what happened!

Great value, The biggest positive is the included product protection, which provides up to 24 months of Best Buy Protection or AppleCare+ on most new purchases while your membership is active, plus 24/7 Geek Squad tech support on all your devices.

This was really like a last sec deal, was not planning on adding more to my purchase. Glad I did unfortunAtely i was having a really bad month when everything just wanted to break. God knows i dont make the money to fix everything. Just a good pleAce of mind.

Worth every penny! I would recommend this to anyone who has a small company or works in IT. Even though I have the skill to do, it helps me manage my time running the business and knowing that they do a top notch job.

I have had to use this membership several times over the years, it has never let me down. Neither have the geek squad, especially after a recent transaction with. My turn around time was less that 24 hours and I am completely satisfied.

Best Buy Totaltech™ Yearly Membership offers a range of benefits and services aimed at enhancing the customer experience. However, upon careful evaluation, it becomes evident that the membership may not be worth the price tag, as the value provided does not justify the cost. One of the primary aspects to consider is the cost of the membership itself. While the exact price may vary, the overall consensus among users is that the price is high compared to the benefits received. The membership fee should be carefully weighed against the potential savings and advantages offered to determine if it aligns with your specific needs and budget. The primary benefit of Totaltech™ Yearly Membership is access to free Geek Squad technical support. This includes phone and chat support, as well as in-store consultation. While the availability of technical support is undoubtedly convenient, it's important to note that many similar services can be found elsewhere, sometimes even for free or at lower costs. Another advantage of the membership is extended return periods. However, it's worth considering whether the extended return period justifies the cost of the membership, as most purchases already come with a standard return window that may be sufficient for most consumers. Additional perks include exclusive member pricing, early access to sales, and special financing options. While these benefits may seem appealing, they are not exclusive to Totaltech™ Yearly Membership and can often be obtained through other means, such as signing up for store newsletters or taking advantage of regular promotional offers. Furthermore, it's important to assess how frequently you shop at Best Buy and utilize the available services. If you rarely make purchases or require technical support, the membership may not provide significant value for your specific circumstances. In conclusion, Best Buy Totaltech™ Yearly Membership falls short in terms of providing a compelling value proposition. The high cost of the membership compared to the benefits received, combined with the availability of similar services and perks elsewhere, raises concerns about its overall worth. It's recommended to carefully evaluate your individual needs and consider alternative options before committing to the membership. Disclaimer: This review reflects a critical perspective on Best Buy Totaltech™ Yearly Membership and should be considered subjective. Individual experiences and priorities may vary, and it's advised to assess the specific benefits and costs before making a decision.

I didn’t realize my membership had expired and I have had it for years. Has been very beneficial for me. Customer service is always great.

Ms., Samantha at the Porter Ranch, CA (she is awesome and provides the best customer service). I will recommend to my friends to visit the Porter Ranch Best Buy and ask for Samantha (short Sam). I am really satisfied with the Porter Ranch Geek Squad employees, which they have shown me a great customer service.

While I dislike buying warranty. This is the only one that I do purchase that covers all of my items.

I have no complaints the salesman saved me a lot of money and I bought a lower priced laptop that was on sale and it had the same features as the one I had my eye on. I bought a Lenovo Legion

This membership gives me peace of mind knowing that I’m covered