Customer Ratings & Reviews

We love our membership and use it all the time…I recommend this store

This membership gives me peace of mind knowing that I’m covered

This is outstanding value for the money. Geek Squad is responsive and makes it easy

I admit, it was confusing to understand the membership details, in comparison to Geek Squad coverage. After understanding, i purchased and it was totally worth it. Immediately earned rewards on the purchase. Two weeks later, the purchase was on sale and we received almost 150 back as part of the program when i went in to "price match the sale." The membership has paid for itself already!

First item I used was to clean my desktop of malware and virus. They diod a great job in a short time. I will utilize as many benefits as possible.

Its a bit pricey but definitely worth it if you are buying big ticket items! We have used our Total Tech many times when it comes to home appliances and even our phones and screen protectors!

Excellent sales and customer service at the Tyson's Corner store, well explained value led to me purchasing a Best Buy Total membership.

For me it's been well worth the money. we've taken computers in for a tune-up, mouse pad stopped work, it was fixed within a few days and didn't cost me a dime

I had a great experience with a representative named Jordan who was truly gifted and had customer service as her work theme. I am pleased with the product which is so much faster than my old outdated system.

I am so glad I bought this plan because I now have to use it for other unplanned emergencies. Staff is very courteous and explains situation and recommendations thoroughly so that I can make the best decisions.

This membership, so far, has been very helpful. I think I have already used more time than I could have purchased with separate services.

Needed to protect my laptop in case something goes wrong. Although, kinda pricey I felt it was the best thing to do

I have not really utilized the services available through the membership but if it really is as helpful as it seems to be, I am sure I will be delighted to have the ready answers when I have tech questions.

Worth every penny of the membership. Easily exchange defective products! Get discounts for being a member as well!

I was so happy when 1 of ur employee recommended me w, the membership just because i was spending lots of money without it,,

I had this service for a couple years it’s very good if your constantly buy items out of Best Buy buy it is pricey when you see that charge on your card cause you just don’t have it everything you buy was under warranty which I like I just couldn’t afford it

This membership is very valuable and useful. I would definitely recommend

Probably the best coverage I have ever bought. It came through for me multiple times. I recommend it to everyone.

This membership has been invaluable to me and my family in terms of needed service on our electronics, especially using Geek Squad on lap tops.

I use Best Buy Total because it give me additional protection on items I may purchase through Best Buy.