Customer Ratings & Reviews

This is an exceptional membership. I inadvertently cancelled the membership and realized I’d made a grave error! Having high retail products without the membership will cause great inconveniences when things break or don’t work properly. Get the membership and worry less!

I’m very happy with my My Best Buy Total membership. The member pricing has already saved me money, and having access to Geek Squad support whenever I need help is a huge plus. I also like the peace of mind that my purchases are covered. Overall, it feels like a great value, especially if you shop at Best Buy regularly.

I recently got a TCL speaker to go with my TCL TV, and I couldn’t be happier with the purchase. The setup was super easy, and the sound quality is miles ahead of the TV’s built-in speakers. Dialogue is clear, music is rich, and movies feel more immersive with the added bass. If you’re looking for an affordable upgrade that makes a big difference without any hassle, I highly recommend this combo. Definitely worth it—you won’t regret it!

I bought a new Windows 11 model and had Best Buy transfer the data from my old Windows 10 computer. The agent that assissted me was very professional, knowledgeable, and courteous. She promised it would be ready in 2 days, but it was actually ready in 1 day. The Geek that did the transfer got everything right and gave me an expert demonstration.

If you stop to think about it, as I did, you probably buy a lot of tech, appliances, phones, audio visual, flood lights, smart home components, and on and on. It really adds up. And, if you're also like me, you serve as your family's purchaser and technical support for their items as well. For these reasons, I finally joined BB Total. Given that it includes Apple Care (something Apple charges extra for!), my Mac, iPhone, and Airpod purchases paid for my first year membership in those charges alone. I do most of my own tech repairs and programming, but I do love the ability to walk in and return an unfixable device and walk out with a replacement then and there. Try that with your favorite online retailer. Sure, I get it. BB Total is not for everyone who might buy one or two items every now and again. But if you're living in a home with a family and are making use of the latest technologies out there, you might be surprised at just how much you're buying. Getting it all from one location (that also price matches) and gives you extended warranties and other services for a flat fee that covers nearly everything, then BB Total becomes a pretty compelling consideration.

Bought a new phone. The sales person did a great job except he didn’t change my address after I told him I didn’t live in Somerset anymore. He added the new address and didn’t delete the Somerset address. Some of my packages went to Somerset.

The best service and price that I had in a long time, very friendly willing to listen and take care of the problem I was having, and when I got it it was just like it was when it was brand new Thank you very much

Almost pays for itself if you have to have anything delivered installed returned or exchanged. Makes the process smoother and easier if they know you have Total. You might save enough if you have a few large purchases for the year.

I really like this membership as it allows you to get warranties and gives you a long time to pay on card with no interest. I can pay things off faster and get other things I need that come up and not worry if I can't pay it right then.

I had a major problem with my computer (virus related). When I went to the Geek Squad, they advised me it could be fixed for about $200.00, and I approved the repair. But then, the technician advised me about your maintenance program that costs less INCLUDING the repair saving me over $50.00, and now I have sound mind that I have a maintenance program in place. Very pleased with service.

Have not had a membership for long. The Geek Squad has been very supportive. My recent purchase of a printer was placed to be picked up, Later told the item was out of stock. Had to change to shipping it home and waited for three days to receive it. will contact technical support for assistance.

For someone like me who exclusively uses Best Buy for all my electronic needs, the Total membership is absolutely worth every penny. I thoroughly enjoy it and will continue to subscribe as long as they offer it.

My desktop got a virus and i took it to best buy and they solved the problem and i did not have to pay anything because i purchased this memebership other than that inhave not explored the benefits but to my knowledge it covers everything you buy at best buy.

The only reason why I didn’t give a five star rating was that it was impossible to contact the geek squad through an AI telephone system that is obnoxious and actually insulting. There are many times when it’s necessary to not spend three hours trying to discuss something with the repairman. The Geek Squad deserves a five stars rating.

Geek squad appointments, replacement of cheaper electronics (shokz headphones when they stopped working), repair of more expensive electronics (laptop), troubleshooting calls (smart washer/dryer connection to wifi), and so much more has made this so worth it over the past few years.

Would not have been able to utilize our new purchase without access to this membership. Although, there was not much of a choice if we didn't purchase it because we would have had to figure it out on our own not knowing what to do. Purchasing was a no brainer

Definitely worth the price. It pays for it self in the long run. So glad we have it. Has Definitely saved us with geek squad more than once. If your and avid gamer or just getting appliances add this because you never know what might happen. We have had ours for 3 years now and wish we got it a long time ago.

I made multiple calls to determine if my desktop could support Window 11. The technician was very patient and explained the specs and how many components would need to be replaced. When I purchased a new computer, my files and contacts and apps and icons were transferred from the old computer without additional charges.

Getting the membership means every time I buy something I don’t have to think about getting the extra warranty and cover my investment. It comes automatically with the membership. It can’t be better than that.

I can't think of a better added value to the already wonderful deal we received on the computer we purchased. The Geek Squad had already proved themselves to us with their knowledge and advice. Now, knowing that we have this level of protection at our backs brings nothing but comfort and confidence to us as we move forward in our nonprofit.