Customer Ratings & Reviews

My Dell laptop was taken in for servicing due to a bluescreen loop. It turns out the drive was known to have issues, and production stopped long ago (although there was never a recall or information provided to indicate it would fail sooner than later). Because of this, I was told none of my information could be retrieved or saved. Bummer. Overall, the techs were nice, communicative, and efficient, all things considered.

I can't think of a better added value to the already wonderful deal we received on the computer we purchased. The Geek Squad had already proved themselves to us with their knowledge and advice. Now, knowing that we have this level of protection at our backs brings nothing but comfort and confidence to us as we move forward in our nonprofit.

I never realized how much value I was missing until I joined the Best Buy Membership program! From exclusive member-only deals to free 2-day shipping and extended return windows—this membership pays for itself fast. The tech support alone is worth it, especially for someone like me who upgrades gadgets often. The rewards points add up quickly, and I love that I can apply them toward future purchases. It feels like I’m getting rewarded just for shopping smart. Whether it’s for the latest phone, a new TV, or everyday essentials, Best Buy makes sure members always get the best bang for their buck. If you’re still on the fence—don’t be. This membership is the cheat code to smarter shopping!

Worth the yearly fee when u have problems. Tech fixed issue after I called HP first & not Best Buy. Got scammed & had to change my bank accounts too. Thank you for the knowlege to fix any issue with printer & laptop. Once again, Best Buy has the Best service.

I love the peace of mind this membership gives me. The benefits I use are wonderful. I don't actually use half the benefits but knowing I have Geek Squad if i need them is very comforting.

The BestBuy Geek Squad team at Vallejo was great. Addressed all the issues with 2 computers. The only reason this is not 5 stars is the phone service required to make appointments. Get rid of that "service". So frustrating that it makes me want to do business somewhere else.

The price is a bit high, but overall it feels like a good deal for peace of mind. I understand that some products may be available at better prices outside of Best Buy; however, I prefer to buy all my electronics from Best Buy. With the addition of the Best Buy Total Membership, I have found great relief in knowing where to find all my warranties and protection plans. The return process is also easy and hassle-free. I'm very satisfied with my membership.

Membership is a bargain, especially for appliances and big screen TV’s. Installation was courteous and professional. All of my questions were answered and products were delivered and installed as promised.

Our Membership has saved us hundreds of dollars and time. Best investment we’ve made. It’s peace of mind knowing it’s easy to schedule appointment’s and the technicians are always very pleasant and helpful.

I am a 88 yr old grandma that relied on my grandson to help me out when I bought electronics and he helped set up whatever I bought. He moved far away. The computer he set up for me 9 years ago died. The young employees at Best Buy took the place of my grandson—very patient and kind. I was so nervous about picking out a computer and getting all the information transferred to my new computer, My anxiety melted away when I met the Geeksquad.

Having trouble with a PC restart, I made an appointment with Geek Squad. I had worked on it for hours, and the Tech fixed it in, seriously, seconds. Since we have computers, phones and TVs, it was a no-brainer to go Total. When we purchased a TV, after our old one died, we bought one from Best Buy, at a very nice discount, and it was delivered in 2 days to our house, and brought in to where it would be installed. I also brought my phone in because it was being jammed up by Gemini, and the Tech fixed that in minutes. "Best buy" we have made in years!

This membership is a must in our family! Well worth the yearly investment. Peace of mind too. When we have an issue, they resolve it. Top notch experts! Would not be with out Wb Root either! Have had both for over 7 years now and will continue! Can't go wrong with these plans!

The gentleman in the Brick store was very knowledgeable about the membership and what he was doing to repair my pc. He explained what he was doing and why he had to do it to get my problem solved. I highly recommend the membership to everyone. i have recommended the membership to a few friends and they all feel the same way I do.

Good if you buy a lot of tech and possibly appliances/furniture. The membership comes with home assembly for furniture along with thr warranties on everything so if you buy a few things a year it's a really good value.

Membership has proven to be very beneficial even in the first month of purchase. We have saved money on Geek Squad services to 2 Lenovo computers which has more than compensated for the membership cost. Love the quick and prompt service given to members throughout the store.

I recently purchased the 14-inch MacBook Pro with the M4 chip, and it has completely exceeded my expectations. The speed is incredible, the display is vibrant and sharp, and the battery life easily lasts me through long workdays. It feels like my productivity and creativity have reached a whole new level. This laptop truly brings my dream setup to life, and I couldn’t be happier with the purchase.

The Geek Squad is our best friend and interpreter as we do not speak or understand the language of technology! Do not depend on youngsters when your device is driving you nuts as experience does count.

I'm very pleased with my Best Buy membership plan. I had two "retired" laptops that I had the Geeks look at. They were able to fix one like new, so now I have a back up for travel. Money well spent.

The My Best Buy membership has been totally worth it! The member prices, discounts, 24/7 tech support, and protection plans give me real peace of mind. I’ve saved money on every purchase, and customer service has been excellent. Highly recommend it for anyone who shops tech often—it truly pays for itself!

I enjoy having Best Buy total membership I have had to use the insurance on some items and received great service in being able to replace the items. 200 dollars seems like a lot but can be beneficial in the long run. including the head start on Best Buy deals and credit card offers. I have personally recommended my friends and family to sign up if they do or plan to shop at Best Buy.