Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3790 reviews
(3,790 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Un happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to use the total care i have been paying for. When i attempted to use it i was told i couldnt. My tv broke and there was nothing that could be done. So now i will.never get again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Deserves a lawsuit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.False claims everywhere. Not once have I received products on time. 2 day free shipping turns to 1 week of lost packages/delayed packages. Everytime. Waste of money not gonna lie
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t do it I was sold on this membership because I was told it included free installation when I got new appliances. I was also told it covered the haul away of the old appliance.
No, I would not recommend this to a friendRated 1 out of 5 stars
The new membership is not what I bargained for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason for purchasing the membership in 2022 since it provided free installations for major appliances. That benefit has been discontinued. Wont be renewing this
No, I would not recommend this to a friendRated 1 out of 5 stars
THOMAST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will be terminating my membership because it offers nothing that is of value to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watch this... they auto bill. And only find out when the charge bill comes.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sloppy inaccurate credit report from your company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled this but you still charge me for it. Now I have a bad credit report thanks to your sloppy work. Your service sucks to say the least!
No, I would not recommend this to a friendRated 1 out of 5 stars
My BestBuy Total Membership - DO NOT PURCHASE !!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete ripoff!!!! Since they changed their policy from 2022, you now end up paying for everything!!!!! It's of no value. I would definitely NOT BUY or RENEW!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible company.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Company is a horrible company. Customer service and compliance with customer needs is awful.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissaponited in PC set up, Many options of the plan were discontinued with out informing me, I will not renew at this time
No, I would not recommend this to a friendRated 1 out of 5 stars
Scam!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money! When this first came out, it was worth the price! They took the free services from us and it’s now garbage! Not worth the money! Complete scam!
No, I would not recommend this to a friendRated 1 out of 5 stars
Techs not qualified
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech are not experienced or knowledgeable. Very disappointing
No, I would not recommend this to a friendRated 1 out of 5 stars
Sorry but no
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes way too long for any PC work to get done and all the so called cleaning and tune up they do you can find online and do it yourself for free
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read this first. Was told that coverage would extend to all the electronics in my house. All they cover is 20% off repairs. Scam.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a waste of money, do not purchase because it does not give much value
No, I would not recommend this to a friendRated 1 out of 5 stars
Ripoff!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You pay more for it than the regular protection plan, plus you have to pay a deductible for accidentals. RIP OFF!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Extremely dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this nonsense. They cannot and will not honor the service or installation portion of this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good value anymore. Cost of setup of TV even with the membership is far more than membership
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BB total membership isn’t worth it. Installation (e.g. TV wall mount) is no longer free.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it!!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They changed the benefits a d did a very poor job of communicating. This membership is now longer worth the money.
No, I would not recommend this to a friend