Customer Ratings & Reviews

The BB Total membership is a great service particularly if your buying a laptop. Within 16 days of ownership, they have done a data transfer & 3 software installs which means I MORE than recovered the cost of this service. Some of these software installs are not user friendly...they take the trepidation out of those actions.

Always useful to have this membership. Whenever I purchase anything it always comes with warranty and protection. When my PC was having problems took it to Geek Squad and they were able to fix my computer with no issues. Overall highly recommend if you buy a lot of electronics cause the membership pays for itself.

Membership is pricey but worth it. Geek squad answers all my questions, big or small, thats appreciated. Sales representative was knowledgeable about the membership but not the credit card. Overall I would recommend this store, staff and credit card to my friends and family.

I'm somewhat computer illiterate so this is fantastic for me. My first contact was for a data transfer from old PC to new Lenovo Yoga. Upon pickup I worked w Becca in Billings MT store and she is an absolute rockstar. I plan to visit again at the end of January and when I return in Feb.

I can't say enough good things about our Best Buy Total membership. My husband has used this service several times with brokwn phones and it has been so easy and painless. Having this is a great comfort to our family, simply because you mever know when you are going to need it, and when we need it, it's been great. The Geek Squad is amazing too.

If you buy things from BestBuy often, this membership is a great deal. Access to warranties and support for one annual payment is convenient. As someone who prefers to see things before buying them, rather than dealing with deliveries/returns, it is nice to be able to take things back to the store to get help or replacements.

This membership has been more than worth it. It offers a very cost efficient yearly price. There are numerous perks to have thins membership. For example: warranties for your purchases, member only/early bird sales and deals, etc. My membership has paid for itself time and time again. I recommend anyone that is looking to make electronic purchases, strongly consider adding the total membership to the list.

I've had a best buy credit card since 1997, ive bought electronics washing machine and dryer sstoves etc and never new about this membership oh the money i could have saved. If your planning on buying alot membership is payed off after basically one purchase you get free delivery and all purchases get 2 year warranty and you have 2 months to return plus much more for a year. Best purchasse ive made in years

Membership has been of great value to my family and me. We get discounts on member-only items and coverage and protection for our tech purchases. We enjoy the peace of mind this coverage provides! Absolutely recommend!

Chance at Best Buy in Long Island City, NY is a wonderful person, sales rep, computer analyst, and representative of BEST BUY's excellent service. I highly recommend membership and use of Geek Squad. Ask for Chance. He is a remarkable young man.

Getting this membership for three years is by far the best value that I have ever spent for three years between using the geek squad and the warranties that I get with each purchase definitely makes the expense worth it

I received a detailed explanation I could understand. I went somewhere else and received no explanation as to what could be the problem or how to fix it myself. While comeing here I learn how to fix and prevent this int the future.

If you are not super knowledgeable about technology nor wanting to learn, this is probably the best thing you could get. Comes with unlimited visits to geek squad and it doesn’t cost you extra unless you need a part. They are very knowledgeable and you can go to any Best Buy location with it. If one geek squad is busy, you can just schedule an appointment at another Best Buy. Great service!

When i 1st got it i was confused not going to lie and just accepted it when i was at the store and almost thought i was getting scammed later that night due to accidentally buying it without full understanding of what i purchased Little did i expect to see the even higher cost for my computer i dropped off at geek squad costed doubled of what i just paid for a member being entirely reduced to a wonderful 0.

My first experience with the Geek Squad was positive, and I very much like the HP OmniDesk Desktop. The smaller key pad fits better on my desk. It was easy to connect my existing monitor, mouse and speakers to the new tower. I am pleased with the new computer.

I use the geek squad store consutations for computer problems very often and would recommend this plan to all the other people who I see there, who do not have it. It is such a valuable benefit and that is just one benefit. Having extra time for returns, fast free shipping, and special offers also come with this. Discounts on several services like TV mounting and repairs makes this an exceptional value.

The membership immediately saved me a ton of money, as what I was coming in yo get help with was something covered by the membership. So, I got the service for free and can use the membership to help with all the rest of my tech problems for the rest of the year!

I absolutely love this membership. The Geek Squad for my Apple Watches up and running again. One had be locked for about a year and the newer Apple Watch 8 had not been activate for over two years. Verizon could not activate it either. After I bought 2 new laptops and purchased the membership and found out all the benefits, I have been totally utilizing it.

Never a worry when anything needs service! Recently needed repairs to my laptop, and the service was spot on! They emailed progress and it was done in the time frame promised. They backed up all my work so I had no issues. Saved hundreds!!! 10 star experience!!

I love this membership. I feel secure with this protection plan. Unlimited Geek Squad support are great. Service workers are very kind and friendly. I am very grateful to them. Any problem, I had, they solved easily.