Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3804 reviews
(3,804 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 2 out of 5 stars
In home service if you live in a Best Buy Store!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I am over 70 years old, and when I purchased the product, it included in-home service. That quickly went to a three-week wait period, and then they just said, 'yeah, we don't do that anymore.'
No, I would not recommend this to a friendRated 3 out of 5 stars
Not delivering 100% what they were selling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought my computer, I was told I would get discounts when I needed service, but the store STILL CHARGED ME full price and now I have to call customer service trying to get them to refund the difference! Not happy.
I would recommend this to a friendRated 3 out of 5 stars
Membership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t had to use it yet hopefully when we do it works great for us
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prior to 2023 this used to be a great deal, extended warranties, free delivery and install, free in-house service diagnostics. Since they made a change in June 2023, it is now essentially an Amazon Prime lite, for the 2 items I buy a year at BB compared to the 1000 items I buy on Amazon. BB having delusions of grandeur trying to compete with Amazon instead of just being a great tech store that offers service and the ability to buy in person.
No, I would not recommend this to a friend