Customer Ratings & Reviews

The Best Buy Total™ membership has been worth every penny. I love the peace of mind that comes with the protection plans and 24/7 tech support—it’s saved me more than once already. Free shipping and exclusive member perks make shopping even easier, and I really appreciate the discounts on services. It’s a great value overall, and I’d recommend it to anyone who shops at Best Buy regularly

We purchased the Best Buy Total membership when my computer crashed. The customer service I have received is absolutely the best. Titus explained everything to me in terms I understood. Unfortunately, my computer was unfixable but he was able to get some information on a flash drive. I highly recommend the Geek Squad!

A great deal. Due to identity theft, had to have 2 devices wiped. the Geek Squad was very helpful in doing this as well as helping me load back what was on my computers. The only downside is getting an appointment in a timely manner.

I'm very pleased with my Best Buy membership plan. I had two "retired" laptops that I had the Geeks look at. They were able to fix one like new, so now I have a back up for travel. Money well spent.

Definitely provides piece of mind for any of my tech purchases. My total tech membership is a no brainer to get added protection for my purchases. Woukd highly recommend to others

We purchase the plan for all our computers and phone to handle anything that comes up. We had been hacked, the Geek Squad fixed it for us! And now we have them if anything else comes up! Love it and the peace of mind!!

LOVE it. the geek squad assistance we get, computer tune ups, over the phone help and the problems solved every time 100% of the time so far without having to bring it in to store

I recently upgraded to the My Best Buy Total™ membership, and it has completely transformed my shopping experience at Best Buy! This membership is absolutely worth every penny, offering a host of exclusive benefits that have made my purchases faster, easier, and more rewarding. First, the free standard shipping on all orders is a game-changer. I no longer have to worry about shipping fees, and my items arrive quickly, even when I order online. Plus, the VIP customer service ensures I get priority support whenever I need assistance, which has made troubleshooting or getting advice a breeze. The 5% back in rewards on every purchase is one of the standout perks. I’ve already accumulated a nice amount of rewards points, which I can use toward future purchases. It’s like getting a discount on everything I buy, which adds up over time! Another great benefit is the extended return period—having an extra 30 days to return or exchange items is incredibly helpful, especially for big-ticket items. It gives me more time to test things out and make sure I’m completely satisfied with my purchase. What really sets My Best Buy Total™ apart, though, is the exclusive member deals. I’ve already saved a lot on several items through special promotions and offers that are only available to members. It feels like I’m getting access to deals that others don’t even know about! The My Best Buy Total™ membership is a fantastic value. Between the shipping perks, rewards, exclusive deals, and extended returns, it’s made my shopping experience at Best Buy so much more enjoyable. If you’re a frequent shopper at Best Buy, I highly recommend signing up for this membership—it’s truly a game-changer!

Honestly, if you can afford it, it's worth it once you do like, one sale on a large item and one Geek Squad service. My computer had a severe issue that rendered it almost useless but they fixed it and the cost of membership was way less than the services they had to do for it, and the rest of the year was full of decent sales.

Love the membership. Everything we buy is protected without fail. Haven’t had to use it much but when we did it was replaced without question. Great program. Highly recommend.

Overview of the Membership The My Best Buy Total™ membership is a yearly subscription service offered by Best Buy. It provides customers extended benefits for their purchases, including protection plans, exclusive discounts, and access to Geek Squad services. This membership is particularly beneficial for individuals who frequently purchase electronics or appliances and want peace of mind regarding repairs, replacements, and technical support. Key Benefits One of the standout features of this membership is its comprehensive coverage for electronics purchased during the active membership period. Instead of buying separate extended warranties for each item, members can enjoy blanket protection under one plan. This includes hassle-free repairs or replacements without additional costs. Additionally, members can access 24/7 tech support via live chat or phone through Geek Squad services. This plan can save significant money over time for families with multiple devices or households with expensive electronics. Members have reported that the plan “pays for itself” in cases where multiple repairs or installations are required. The convenience of having a single point of contact for all technical issues adds value to the membership. Is It Worth It? The My Best Buy Total™ membership is an excellent choice for those who regularly shop at Best Buy and prioritize protecting their investments in electronics and appliances.

I like the way best buy go far & beyond explaining the problem your having with your phone & Why ? In other words you tell them your problem & they have a solution, Best Buy Keep Up The Good Work & Servering people At Your BEST !!!!

I had a issue with my pro’s I walked in and walked out with a new pair no hassle no long wait just as I was told prior to signing up got the membership and it was so satisfying.

If tech help is needed it is nice to know that I have a place to go and techs there know what to do in order to get you back to the many jobs that our computers do for us today.

I needed my cptr worked on due to being hacked.....I purchased the membership and have since used it for a number of things that needed fixing, plus the discounts on some products. This was a most worthwhile purchase and I plan to continue it next year!!! They work on ALL tech items!!!

The Geek Squad membership is outstanding. We purchased a new HP laptop computer and asked for our older laptop and tower PC to be merged onto the new laptop. Tyler Lovegren was our primary consultant who helped us through the process. He was patient, calm and knowledgable on the transfers. He did a great job with us at 65+ wanting this process completed.

Total Tech is the best extended warranty I've ever used! The program is very easy to use and is always honored. I've benefited several times more than the plan cost. I highly recommend Total Tech for every Best buy purchase!

This membership is the smartest thing I’ve done all year. I can’t even count how many times I’ve used it over the last three months you pay absolutely no fees, except to buy a part if needed. I’ve had everyone of my devices refreshed maintenance. Viruses removed reset data checks you name it everything you can think of

I love my Best Buy card, and no interest it makes it possible for me to purchase items with no issue knowing I will be good and not be in a cycle of owing money. Planning to one day buy a house and will definitely be using my card to make all my big items purchases.

I purchased My Best Buy Total Membership for peace of mind. While I do have anti virus protection, I find myself always having questions. This is where my membership helps me.