Customer Ratings & Reviews

Overview of the Membership The My Best Buy Total™ membership is a yearly subscription service offered by Best Buy. It provides customers extended benefits for their purchases, including protection plans, exclusive discounts, and access to Geek Squad services. This membership is particularly beneficial for individuals who frequently purchase electronics or appliances and want peace of mind regarding repairs, replacements, and technical support. Key Benefits One of the standout features of this membership is its comprehensive coverage for electronics purchased during the active membership period. Instead of buying separate extended warranties for each item, members can enjoy blanket protection under one plan. This includes hassle-free repairs or replacements without additional costs. Additionally, members can access 24/7 tech support via live chat or phone through Geek Squad services. This plan can save significant money over time for families with multiple devices or households with expensive electronics. Members have reported that the plan “pays for itself” in cases where multiple repairs or installations are required. The convenience of having a single point of contact for all technical issues adds value to the membership. Is It Worth It? The My Best Buy Total™ membership is an excellent choice for those who regularly shop at Best Buy and prioritize protecting their investments in electronics and appliances.

The Geek Squad is our best friend and interpreter as we do not speak or understand the language of technology! Do not depend on youngsters when your device is driving you nuts as experience does count.

A great deal. Due to identity theft, had to have 2 devices wiped. the Geek Squad was very helpful in doing this as well as helping me load back what was on my computers. The only downside is getting an appointment in a timely manner.

I love the Apple Care that the membership comes with and the discounts are super helpful! I definitely recommend it, especially if you’re upgrading tech relatively frequently!

I'm very pleased with my Best Buy membership plan. I had two "retired" laptops that I had the Geeks look at. They were able to fix one like new, so now I have a back up for travel. Money well spent.

Honestly, if you can afford it, it's worth it once you do like, one sale on a large item and one Geek Squad service. My computer had a severe issue that rendered it almost useless but they fixed it and the cost of membership was way less than the services they had to do for it, and the rest of the year was full of decent sales.

We have had this service for several years now. The Geek personnel have always provided the expertise we needed to solve problems. I cannot say enough good things about them.

We purchase the plan for all our computers and phone to handle anything that comes up. We had been hacked, the Geek Squad fixed it for us! And now we have them if anything else comes up! Love it and the peace of mind!!

The Geek Squad membership is outstanding. We purchased a new HP laptop computer and asked for our older laptop and tower PC to be merged onto the new laptop. Tyler Lovegren was our primary consultant who helped us through the process. He was patient, calm and knowledgable on the transfers. He did a great job with us at 65+ wanting this process completed.

My bestbuy total membership is awesome. If I can not figure it out I aways use my plan and contact geek squad or schedule an appointment to bring in my item for evaluation.

I needed my cptr worked on due to being hacked.....I purchased the membership and have since used it for a number of things that needed fixing, plus the discounts on some products. This was a most worthwhile purchase and I plan to continue it next year!!! They work on ALL tech items!!!

This membership is the smartest thing I’ve done all year. I can’t even count how many times I’ve used it over the last three months you pay absolutely no fees, except to buy a part if needed. I’ve had everyone of my devices refreshed maintenance. Viruses removed reset data checks you name it everything you can think of

I like the way best buy go far & beyond explaining the problem your having with your phone & Why ? In other words you tell them your problem & they have a solution, Best Buy Keep Up The Good Work & Servering people At Your BEST !!!!

Membership is good to have the only problem, is that everything is prorated so you don't get the proper trade back if something happens in the insurance life.

The membership helped me save a ton of money starting on my first purchase! I highly recommend the membership it is well worth your time and money now and in the long run!

I had 2 computers to clean and the cost to do both would have been much more than the membership. The computers work much better now - except they are on Windows 10 so becoming obsolete but that is not affected by this membership. The staff was pleasant and the computers were ready in a timely manner. The work seems to have been done well and both are faster now.

Total Tech is the best extended warranty I've ever used! The program is very easy to use and is always honored. I've benefited several times more than the plan cost. I highly recommend Total Tech for every Best buy purchase!

I love my Best Buy card, and no interest it makes it possible for me to purchase items with no issue knowing I will be good and not be in a cycle of owing money. Planning to one day buy a house and will definitely be using my card to make all my big items purchases.

The Membership is good, but the agent was rude when I picked up my computer. I did not remember the color of my computer, and it took them a long time to find it. And when I want to make sure it work. he said my 20 minutes were up. This was the 2nd time that I brought in the computer, and the 1st time they told me it was good, but it was not. I am in a customer service business and would never treat a customer loke that/

The mouse is an excellent tool for enhancing productivity. Using it for work allows for greater ease and precision when navigating through various tasks. It significantly reduces the strain on my hand, making it much easier to move around on the screen without experiencing fatigue. This comfort and efficiency contribute to a more enjoyable and effective work experience overall.