Customer Ratings & Reviews

I have had a Best Buy Total Membership for quite a few years. In addition to unlimited tech support for your products, you get 2 year service and free shipping o purchases

Best decision we've ever made & it has saved us a lot of money. I was disappointed when BB launched program changes a couple years ago and took away some benefits. But the peace of mind and savings on service are still worth it. I do wish they offered more deals exclusive to members.

Im really mad at myself for letting my geek squad membership expire!!! I never thought the worst that could happen could happen to me. It did and they were there for my husband and me. THANK YOU!!!!

I feel comfortable about having a membership with Best Buy. Service is always at a professional level and reliable. It's always apleasure dealing with your couteous staff.

Always professional, never tries to up sale. Usually have what im looking for. If i have a question so far they have always tried to answer it or will ask others.

I’ve had this membership for five years now every single time I go to Best Buy with every purchase comes with the #Warranty easy customer service. One time I bought a $1200 TV and it came with a #Warranty and the geek squad came to my apartment and melted my TV for me for free definitely worth the $200 a year

Look, if you’re the kind of person who treats their electronics better than some people treat their pets, this membership is a no-brainer. Having everything covered under a protection plan brings me more peace of mind than yoga and chamomile tea. It’s way better to have protection and not need it than to have a nervous breakdown over a cracked screen or faulty components with no safety net. You probably already treat them better than your children anyway. At least this way you can give these back and get a new one when they s@$# the bed. Try that with a child and see how that works out for you. Go ahead. I'll wait. And let’s be real for a second: if you proudly call yourself a gadget geek but can’t swing less than $200 a year to protect your precious babies, then my friend.... It might be time to pick up a new hobby, like knitting or competitive couponing. Totaltech isn’t just a membership, it’s a way of life. Only reason I'm not giving it 5 stars is because there is always room to improve. Like giving total tech members higher priority as well as notifications and queue updates to pre order high demand items like the Nintendo Switch 2. Looking at you Best Buy.

I try to buy everything I can at Best Buy because of their Total Care Warranty Program! Best thing I have ever had and buy it for litterally everything! I tell ever person I know to make all their purchases at Best Buy because of this warranty!!! Get it! get it! get it!!!!

Unlimited Geek Squad support brings peace of mind. This technical support service is important and invaluable when needed. I have had this membership for several years and will continue to utilize Geek Squad help. The additional warranty provided on Best Buy products is a welcome feature.

Best buy Total is with every penny!! It covers almost every item I buy, covers most repairs, offers huge discounts on additional install services (Like TV mounting). Absolute no brainer to have Total.

I've had this membership for years, even after all the "name changes", this membership is the real deal. I'm always happy to see the listing of how much money I'm saving using membership deals, especially with TVs. I just wish the "in-home" computer service was a "deal" too.

The staff at Best Buy Geek Squadu outstanding and very, very helpful; however, the AI answering system is not effective for customers and not understood by the staff, too, so Best Buy should integrate better by training staff. Many customers were inconvenienced due to the AI answering system - WE PREFER REAL PEOPLE as more efficient and positive for customer service.

This membership is a real value. Member prices, plus unlimited geek squad support are great. Also love the peace of mind of getting protection plans on all of my purchases.

Great service, good pricing, & staff who go the extra mile to ensure customer satisfaction. The membership is worth having for those emergencies where assistance is needed.

The membership gives you a great piece of mind. However, I had it for many years and never actually use any of the benefits. Most likely will downgrade or cancel next year.

Best Buy has saved so much money. Geek squad has bee fantastic. I do not blink An eye when I need electronics I go to Best Buy, I have always been treated very good. Great custumer service.

Since becoming a My Best Buy Total member, I have decided to buy all that I need from Best Buy. This membership is a dealmaker. If I or my family need anything that Best Buy sells, we make sure we buy it from Best Buy because of this membership. It has so many benefits.

my pc got hacked. they fixed it within a day actually, the estimated time was 2-3 days but I got it back the next day. Everything was updated as well and it was running a lot smoother than before too.

I have rural internet and this HP computer works very well with Cookson Hills internet. The camera features are very easy to use. I use it in my bedroom in a small closet. My daughter set it up for me as I am 80 years old and do not undertstand all its abilities. She says its far more than I will ever use. However, I do like its easy. She made short cuts for my easy to use. So far I really like just for my own personal. I am learning to do projects I have not done before. I like to review some work on line. So far nothing I dislike. Sales person Matt in Tulsa OK on 44th was the most helpful of people I talked with. Kudos.

This membership has given me piece of mind. I damaged my previous MacBook and the cost to repair was so extensive and the fact that I did not have AppleCare made the expense of repair outrageous. With this membership I know I am covered on all my purchases at Best Buy.