Customer Ratings & Reviews

This membership has been quite helpful. I have used the Geek Squad services several times setting up my new laptop. They have been quite helpful transferring data and explaining functions.

This membership is an absolute great value, we love all the protection plans that come with everything that we buy at Best Buy and we use this all the time. Plus all the perks we get with discounts on Games and purchases.

The Geek Squad erased my data from one of my SSD’s which was a huge bummer, but as a whole they have been really helpful and friendly. Just make sure to remind them that they need to double check what they are doing because an easy task can turn into a nightmare if they aren’t careful. Just stay on them about double checking and you’ll be fine.

The staff was very helpful when i could not make up my mind on which camera i wanted, thankful she was there because i have a hard time figuring out what i want and i was leaving for Japan really soon. the camera i got was perfect and works really good..im already planning on another trip! the canon R8 is a awesome starter/ intermediate camera works really good in low light for night time street photography !

When the membership was offered to me, it made sense to upgrade to the plus because I got the warranty for cheaper than what I would’ve had to pay for it. With all the perks it’s actually a really nice thing to have and it gives you an extended time of taking things back so you have a little bit of time to try it out more.

I’ve truly enjoyed my Best Buy membership and the value it brings. From exclusive member pricing to faster delivery options and special promotions, it’s been worth it. The added perks, like extended return windows and access to tech support, make shopping so much easier and give me peace of mind with my purchases. The customer service has been friendly and helpful, whether I’m shopping in-store or online. I also appreciate the convenience of earning rewards points with every purchase, which I can redeem on future buys. Overall, my membership has saved me both money and time, and I would definitely recommend it to anyone who shops for electronics or appliances regularly.

Hello Best Buy Team, I just wanted to take a moment to share my appreciation for the membership that was given to me. It has truly been a great experience so far. The benefits, discounts, and convenience it offers have made my shopping smoother and more enjoyable. I also appreciate how easy it is to access deals and manage purchases — it shows how much effort you put into making customers feel valued. Thank you for providing such a thoughtful and rewarding membership program.

Membership is an outstanding deal. I frequently use Best Buy these days, and I am able to save money while purchasing products that I desire.

Great support with Geek Squad with my new laptop and I Phone 14. I have used services online as well as in store, and my problems were resolved. I later purchased a LG WashTower and have not needed any services beyond installation, but I know the support is there when I need it.

I am no match for hackers....i have limited knowledge in this technical field, and i have lost $100,000 to these parasites. My 1st mistake is not signing up with BestBuys Geek Squad. These Reps are Heavy Hitters, they sanitized my laptop and my phone, plus i recieved very important tips on how to avoid being hacked again. Trust Best Buy, invest in the Geek Squad today, i should have when i bought my laptop.

We love the special member prices, the Best Rewards and especially the support and services of the Geek Squad. I have used them remotely and in store on numerous occasions.

The membership is worth the money. Took 2 computers in for clean up and they remove the virus at no charge. Removing the virus without the membership would have cost mote than the membership itself.

I found this warranty to be amazing. They were able to fix my computer quickly and efficiently. I found that they did exactly what they said they were going to do. And I've had no problem since

If my laptop has problems, I can rest assured that the Geek Squad at Best Buy will fix it promptly.

Can't complain about coverage and help with cumputer cleanup. Had been a member for many years until credit card was hacked and I did not get auto renew complete so I had to start over.

I love this membership. The value is great for the help we have had for our computers and phones. We get check-ups a couple times of years and the Geek Squad is able to help clean up our devices and gives us recommendations without pressure. I would purchase the protection plan for ease of mind. I am always skeptical of purchasing such plans, however this plan has been a benefit for us as we have purchased it three years now. I highly recommend it, even if you are well versed with the ins and outs of electronics.

It is comforting to know that assistance is available from Best Buy at any time. It's easy to acess the help and the agents are well trained.

My best buy Total Membership is a great bargain for the price. This membership can get you all of the help you need for any computer problem.

I recently upgraded to the My Best Buy Total™ membership, and it has completely transformed my shopping experience at Best Buy! This membership is absolutely worth every penny, offering a host of exclusive benefits that have made my purchases faster, easier, and more rewarding. First, the free standard shipping on all orders is a game-changer. I no longer have to worry about shipping fees, and my items arrive quickly, even when I order online. Plus, the VIP customer service ensures I get priority support whenever I need assistance, which has made troubleshooting or getting advice a breeze. The 5% back in rewards on every purchase is one of the standout perks. I’ve already accumulated a nice amount of rewards points, which I can use toward future purchases. It’s like getting a discount on everything I buy, which adds up over time! Another great benefit is the extended return period—having an extra 30 days to return or exchange items is incredibly helpful, especially for big-ticket items. It gives me more time to test things out and make sure I’m completely satisfied with my purchase. What really sets My Best Buy Total™ apart, though, is the exclusive member deals. I’ve already saved a lot on several items through special promotions and offers that are only available to members. It feels like I’m getting access to deals that others don’t even know about! The My Best Buy Total™ membership is a fantastic value. Between the shipping perks, rewards, exclusive deals, and extended returns, it’s made my shopping experience at Best Buy so much more enjoyable. If you’re a frequent shopper at Best Buy, I highly recommend signing up for this membership—it’s truly a game-changer!

Very quick to verify the issue and schedule an appointment. Geek Squad is very active and understanding, plus the membership covers multiple costs for PC inspections. The membership is very much worth it making it cheap in the long run other than paying multiple times for inspections.