Customer Ratings & Reviews

So convenient to have full access to the Geek squad when tech help is needed as well as the inhiise experts to help with phone support!

I love the sense of security that this membership provides for the price. It pays itself off in the long run! Well worth the investment

Yes, the young lady that helped me with the purchase was very knowledgeable, very professional. I enjoyed the whole process. This woman deserves a raise. Thank you.

Membership perks are amazing! I’m new and already have saved so much money for signing up. I’m excited about the 60 day price match and member exclusive pricing!

I have visited the Best Buy Tech Support, Geek Squad, off and on for a long time. I finally decided to join the Best Buy Total Membership. I wish I had done this a year ago! The people there are so fantastic and knowledgeable. They're polite and energetic! It's a pleasure to be a new member! Thank you Best Buy!

Overview of the Membership The My Best Buy Total™ membership is a yearly subscription service offered by Best Buy. It provides customers extended benefits for their purchases, including protection plans, exclusive discounts, and access to Geek Squad services. This membership is particularly beneficial for individuals who frequently purchase electronics or appliances and want peace of mind regarding repairs, replacements, and technical support. Key Benefits One of the standout features of this membership is its comprehensive coverage for electronics purchased during the active membership period. Instead of buying separate extended warranties for each item, members can enjoy blanket protection under one plan. This includes hassle-free repairs or replacements without additional costs. Additionally, members can access 24/7 tech support via live chat or phone through Geek Squad services. This plan can save significant money over time for families with multiple devices or households with expensive electronics. Members have reported that the plan “pays for itself” in cases where multiple repairs or installations are required. The convenience of having a single point of contact for all technical issues adds value to the membership. Is It Worth It? The My Best Buy Total™ membership is an excellent choice for those who regularly shop at Best Buy and prioritize protecting their investments in electronics and appliances.

Customer service istalled my screen protector for me, process was seamless and quick… very happy with the extra mile demonstrated by geek squad team member.

I had a very pleasant experience working with Ryan and Jonah from the Best Buy in Mira Mesa, CA. I wanted to build a new PC, and had spent time researching every part. I had very specific questions about which parts were the best on the market right now, and tech terms I wasn't familiar with, and they were able to answer all of them. They spent ample time with me until all my questions were answered, and all the bases were covered. I just picked up my PC build today, and they absolutely knocked it out of the park. I am super excited to jump into some new-and-improved gaming. I can't emphasize enough how helpful both Ryan and Jonah were in this process. They really know computers, they were easy to talk to, and they were diligent about helping me find every part I was looking for. They are both truly great, upstanding employees that deserve to be recognized for going above and beyond. Overall, I had a very positive experience working with Geek Squad, and I would build with them again.

I can’t tell you how many times I have appreciated having this! If you are not tech saavy like me - it is definitely worth it. I also like the extended warranties!

Super helpful always able to help us and find our orders in the system for when we need to bring something back to exchange return or repair have always had a positive experience

Worth every penny. I broke my laptop, and the protection plan allowed to tobfully replace it with a brand new one. As far a device protection and service benefits go, this is a great service. My only negative is that the premium deals aren't very good (10$-20$ off expensive product). I barely notice a different in price compared to non "total-plus member" deals.

Since I am the farthest thing from a tech geek, I DEF rely on BB's membership to assist me in everything I need. It has saved me SO much in time, $ and heartache!

I’ve been using the Best Buy membership for a while now, and it has honestly saved me money and stress. The included product protection and extended returns make big purchases feel much safer. I also appreciate the faster shipping and access to tech support whenever I need it. Overall, it’s been a worthwhile investment for frequent shoppers

A great value! We paid for the TOTAL membership just a couple months ago, and have already benefited way beyond the price we paid -- Geek Squad consultations and services on products we bought, PLUS the complimentary 2-year protection plan for those products!

This has been a life saver! I have needed repairs and it’s always great when they tell me it won’t cost nothing because I’m a member.

The membership is a great value with all areas of Best Buy. The areas are all over the store from the Greek Squad, purchase of electronics, miscellaneous supplies and many other items in n the Best Buy store.

My over all membership rating is by far a 9 out of 10. I say that because my experience has been satisfying, I'm content with the services. Especially with Geek Squad having that service has helped me, when purchasing t.v's and needing help with delivering and installing things.

Discounts and unlimited geek squad make this a great deal for those new into the pc field. If geek squad does cause any damage(only once did I deal with this), they’ll let you pick out its replacement that meet the same specs

Great TV and the ability with great people to make it an easy transition even if you’re going towards 80 at my age, you need to have the resources of being able to come into this new era of communication with your television. It does make me think how great of an experience I’ve had and will continue.

My Total Membership is perfect for me - the team has helped me so much, on several occasions, from identity theft issues to installing a new hard drive. Perfect for the older user like me, I need their help!