Customer Ratings & Reviews

When you need your lap top fixed this is the place to come. I was happy with the service and the customer service people are wonderful. They know what they are doing and explains everything clearly

I have saved enough money where the membership has been "free" or "paid itself". I think it's a good thing to have. It includes Geek Squad and they will help with any electronic even if it wasn't purchased through Best Buy. Would highly recommend

I’m very pleased with the Best Buy Total Membership! I’ve been able to use this program for several of my computers! I’m sure that I’ll continue to use their services. I have an iPhone as well as several other computers and several iPads. I’ll use the Best Buy services as I need them. Wonderful product!

This is the one way I know my problems with the computer will be solved. I usually have them check things online so I don't have to bring it in which is really helpful to me. Have used this for several years and I highly recommend it.

I feel this membership is a great value, the Geek Squad level of expertise and knowledge makes this a must-have, even for the computer minded individual. It just takes the stress out of having to figure out minor or hopefully no major issues, that may crop up!

This membership was the best purchased I ever made. I utilized its perks. I purchased a washing machine, got 2 stereo installations, had my computer checked out. All FREE with my Total Tech. The price I paid for membership saved me a ton of money

I love my total membership. I was able to get assistance installing a new software and some assistance in how to use it. It’s like having IT on retainer.

This membership paid for itself. I purchased a couple of high-dollar items and was informed that if they went on sale within 60 days, because I purchased the membership, I could come back and be price-matched and refunded the difference, so I would essentially get the sale price. Within about 4 weeks, they were both on sale and I got the refund. Definitely worth it for the money it saved me.

My son’s computer failed to boot up properly after receiving an OS update. We went back to the Best Buy store where it was purchased and the Geek Squad teem expeditiously diagnosed and repair the computer in a short period of time. Having the Total Care program saved me over $380..00. It is well worth the price for the service!

I have used my Total membership several times, and have been happy with the ease of making an appointment, as well as the knowledgeable and friendly staff. It is a little expensive, but it is worth it for peace of mind and easy access to help.

We have continued to keep our membership for years. So many advantages with this membership. Absolutely worth it.

I absolutely love this store I can get everything I need and every product I buy from them is always perfect I never have any problems on any products I buy from here thank you Best Buy

Paid for itself already when comparing the purchase of individual warranties to the value of the best buy total protection for purchases made during the annual membership. Totally worth it if you have more than one big ticket item to protect!

This membership is seriously an incredible value, with so many additional gifts. Making your membership so very much more. Best Buy goes above and beyond for you and what you are looking for, and offers so much to protect your purchases. I recommend this to anyone and everyone. Get this! You will be so glad that you did!

First time I've ever joined the program. Seems a little too high but give apple expensive to repair laptop screens make it worth the cost.

This product is so easy to use and helpful. I rely on my laptop to work and function at all times. My laptop got invaded by pesky pop up blockers. The tech support team was able access my computerandremotely fix the problem.

Havent had the opportunity to use it yet. Slightly bothered because one staff member told the plan covers all my product repairs for as long as I have the membership, then the next staff member tols me that its only a 20% discount on repairs. I hope it covers ot all because if not I'm cancelling my membership

I purchased our membership in early October and have used it, gratefully and successfully, many times already. We are in our late 70s, purchased a new computer etc and while somewhat computer saavy, Geek Squad's assistance, patience and expertise getting us set up and running took the stress right out of it! Its a relief and comfort to know they are but a phone call or store visit away.

I was so satisfied with the membership that I purchased. They have great deals great prices affordable prices. They also helped you with all the support that you need with tech repairs troubleshooting everything that you need. I really recommend purchasing this membership. It helped me a lot and saved me a lot of money.

This is a great value. I had them do in my home computer repair and cleanup. Now I’m covered for a year for only a few dollars more than they service was going to cost from geek squad. They really cleanup and sped up my pc. Very polite and professional and explained every step to me so I could understand. Highly recommend!❤️