Customer Ratings & Reviews

The membership is a great value. In addition to all computer and electronic purchases, I now started purchasing appliances and have purchased my iPhones for the warranty protection that covers all these items. Again, a great value.

The membership is okay, If shop a lot the. Definitely a must. I did need to use for the refrigerator and someone was sent out quickly and it was fixed within a two days.. the guy needed a part.. and theres discounts just for members

This membership gives you piece of mind and is a real value if you are a techy. It’s like life insurance for your gear.

This membership has been wonderful for me and my family. The extra warranty, some discounts, and many other perks. I have been a member for many years and plan to continue to do so.

the Geek squad members are very friendly and know more about computer's than I do. but their fix was trial and error. the price. Sold me a new Wifi. but that was not the fix. I like the membership, but the service fee did not seem fair or just. I was fine with the crew, however not the policy they must follow.

I’ve been a Best Buy Total member for many years and have always purchased all of my electronics through Best Buy specifically for the Total membership benefits. At this point, the only real value left is the extended AppleCare coverage. Installation is no longer included, which is a major downgrade from what this membership used to offer. Product support has also gone downhill. Instead of actually helping, customer service usually just points you toward in-home service — for an additional fee. That’s not support, it’s an upsell. If it weren’t for the extended AppleCare, I would cancel. Best Buy needs to stop stripping benefits and reconsider what “Total” is supposed to mean for long-time, loyal customers. I’m recommending only for the AppleCare benefit.

I purchased the total membership and I have already saved twice as much as the membership cost. I am a happy customer and will continue doing business at Best Buy.

I can’t say enough about the experience of dealing with Best Buy staff. From walking in the door to bringing home different items. Plus my recent refrigerator. Wide range of options. My next purchase will be a vacuum cleaner. I was out of the country. And my credit card experience was awesome. thank you

The deals, the deals, the deals are amazing!!! You get exclusive sales and discounts. Plus all my devices are insured so I don’t have to pay separately to my cell phone company or home renter/owners insurance. Also when you break down the monthly payment it’s cheaper and you get so much!

The membership is worth it for a few reasons to me. The most important one to me is extra protection at no additional cost. If something is wrong you can call up Geek Squad to troubleshoot and if not they will try to come out and take a look.

This membership is a money saver! Instead of having to purchase insurances for your items like phones and cameras it allows you to only pay the membership price and all of your devoces bought with them automatically covered with the membership. In total i have my smasung s25 plus, galaxy watch, two ring cameras, and a battery. Money saver and great perks!

As a Best Buy Total Member, my experience purchasing high-end products has been exceptional. I regularly buy Apple MacBooks for both personal and business use, DSLR high-end Sony A7 S3 cameras and lenses, DJI drones, Apple Watches, and iPads from Best Buy. The protection and benefits provided by the Total Member program have significantly enhanced my shopping experience. One of the greatest advantages is the comprehensive protection that comes with being a Total Member. Knowing that my valuable purchases are covered by a robust warranty plan provides immense peace of mind. This is particularly important for high-end items like MacBooks, Sony cameras, and DJI drones, where repair or replacement costs can be substantial. The member savings are another standout feature. The exclusive discounts and special offers available to Total Members have allowed me to save significantly on a wide range of products. Whether I’m upgrading my tech gear or adding new equipment to my collection, these savings make a substantial difference. In addition to financial benefits, the program also offers several practical perks. Expedited shipping ensures that my purchases arrive quickly and efficiently, which is crucial for both personal and business needs. Priority customer service means any issues or inquiries are handled promptly and professionally, enhancing the overall shopping experience. The flexibility of the membership, such as monthly warranty extensions for a minimal fee, adds further value. This feature allows me to manage my expenses better while still enjoying extended protection for my purchases. In summary, purchasing high-end products like Apple MacBooks, Sony A7 S3 cameras, DJI drones, Apple Watches, and iPads from Best Buy as a Total Member has been a highly rewarding experience. The protection, savings, and additional benefits make this membership an outstanding investment. I highly recommend the Best Buy Total Member program to anyone looking to maximize the value and security of their purchases.

They took very care of me as though I was in a wheelchair. They treated me very respectful and helped me and answered all my questions and help me decide to buy a new tablet which I love. The sales guy Mario was very helpful. He met me get everything I needed for my tablet, and he also helped with me with my phone which needed a new screen protector.

Very much liked what the total membership program offered and looking forward to a smooth transition and data transfer from my old desktop computer. I have confidence in the team and will soon be in to make my total Best Buy purchase working at top speed!

This membership was a real value. I needed to have my laptop looked at for a performance issue and the cost of the membership was less than the diagnostics. So, it made perfect sense and I now have some added perks with the membership.

I love it!!! Everything from the extended warranties to the putting on screen protectors on my phone!!! No hassles and always great service!!

Best Buy Really holds to the name when it comes to having the Total Membership. It's becomes hassle free. I promise if anything goes wrong with any item that is on your total Membership they will correct the situation. Hassle free. The Best Buy is peace to It's name.

“I’ve been a yearly member of Best Buy, and I can honestly say it’s been worth it. The extended return window has given me peace of mind on big purchases, and the exclusive member pricing has already saved me money on items I was planning to buy anyway. I also really appreciate the tech support—it’s reassuring to know I can reach out when I run into an issue with my devices. Overall, the membership feels like it pays for itself through the benefits and convenience. I’d recommend it to anyone who shops at Best Buy regularly.”

We have had the Geek Squad for many years and the price continues to go up and yet this is a very good bargain. It seems expensive until your computer is not working or working slowly. They have always been friendly and helpful and we will continue with the service. Thanks Geeks.

this membership is a real value. Member prices, plus unlimited geek squad support are great. Also, love the peace of mind of getting protection plans on our purchases.