Customer Ratings & Reviews

I had brought my computer in to have it cleaned and all old History taken out because of someone hacking into my computer. They did a great job and did a thorough job it really took about 5-6 days but I was pleased at the outcome so Thank you very much!

Been great knowing to have extra coverage on things that I buy without having to spend extra on products.

One of the best decisions my wife is happy with. Ha ha. This Total membership plan is a steal and has awesome perks. I am a card holder and Total Plus Member. These electronics will fail and its safe to have a warranty that will replace your product with a new one. Im happy with the decision I made. My electronics and T.V.'s are protected. Especially when you have little ones whonlike to throw things..

i was already planning on buying a warranty when my former laptop quit working because that one had so many problems within weeks of buying it, and the best buy total membership was cheaper than the one year warranty (i was buying two things) and came with a bunch of other perks

Love the Total Best Buy Membership! I've been a member for many years & find it very convenient and makes my life easier when it comes to tech support & knowledge.

The cost of the membership pays for itself if you ever have an issue with an electronic item or gadget. It’s really a no brainer and the most cost effective way to extend warranties on all of your purchases. This is a membership you shouldn’t pass up.

I had let my membership go. But my old computer broke down and to get it looked over I really needed to get this service. It cost less than what I needed to have done would have without the membership. I am happy that I have it and they set my new computer up for free and took all the information they could off my old computer.

I like it. Geek squad has help me in several devices. Very happy to know them. They do good work.i had received assistance on the phone and person.

Unlimited Geek Squad on all items purchased during membership. Longer return windows are very helpful, especially when driving long distances to go into store. Very useful if you purchase a lot of items. Very expensive.

I enjoy the membership and it saves me time and money with all of the features offered....Excellent choice from Best Buy.

I love the peace of mind of this coverage for my electronics. The discount is also an added benefit. I have had a few different needs with Geek Squad that has been helpful to have this account.

I didn't realize how much this support would make the difference. And the price for an annual membership was worth every penny. I am technologically limited, and having the geek squad right when I need them most has saved me a whole lot of headache. This is by far, my smartest purchase to date in 2025.

The Best Buy Total membership is absolutely worth every penny you pay for it. It is very reassuring to know that the Geek Squad is just a call away when I need help and I have called them. I've had this membership since buying a Dell desktop computer in 2014! SOooooooo valuable!

We have found this useful so many times plus you get additional benefits and discounts which pays for it

The membership is great! It’s saved me money numerous times. Something happened with my husbands laptop and it was super easy to make an appt, get it fixed, and pick it up.

TotalTech is a subscription service that stands out as an essential tool for anyone who relies heavily on technology in their daily life. Designed to provide comprehensive support and peace of mind, TotalTech is a game-changer for tech enthusiasts and casual users alike. One of the most appealing aspects of TotalTech is its all-encompassing nature. Subscribers gain access to 24/7 tech support, ensuring that any issues with their devices are swiftly addressed by knowledgeable professionals. This constant availability of expert assistance can be a lifesaver, whether you're troubleshooting a tricky software problem, setting up new devices, or optimizing your home network. Moreover, TotalTech offers extended warranties and protection plans for a wide range of devices. This added layer of security means you can invest in new technology with confidence, knowing that you're covered against unexpected malfunctions and accidents. For those who often find themselves upgrading to the latest gadgets, this benefit alone makes the subscription worthwhile. Another major perk is the in-home service provided by TotalTech. This feature is incredibly useful for individuals who might struggle with more complex installations or who simply prefer a hands-off approach. Having a professional come to your home to set up or repair devices saves time and reduces stress, ensuring your tech is running smoothly without the hassle. TotalTech also includes exclusive member discounts on tech products and services, allowing subscribers to save money on future purchases. These savings can quickly offset the cost of the subscription, making it a financially savvy choice for frequent tech buyers. Overall, TotalTech is an invaluable resource for anyone looking to simplify and enhance their tech experience. With round-the-clock support, extended warranties, in-home services, and exclusive discounts, it offers a comprehensive solution that keeps your devices functioning seamlessly and your mind at ease. Whether you're a tech aficionado or someone who just wants reliable help when needed, TotalTech is a subscription that delivers exceptional value and convenience.

This membership has been one of the single most profitable investments I've made in my adult life, i was able to buy multiple pcs a stove and several other things all covered in a warranty and the easiest one I've ever had to cash in.

I purchased my laptop and received excellent customer service from the geek squad. They were very attentive to my needs and helped with all my questions. Definitely would recommend friends and family.

Not only is this membership a real value but a life saver for my equipment and peace of mind. The Geek Squad are really awesome to work with. They really care about you and the problems you may have with equipment. I always recommend my friends here. They take what seems a heavy burden and lightens the load. Thank you very much to the squad.

To me the membership protection plan is worth every penny. We have used it often and just knowing that Geek Squad is there to help is a huge benefit in purchasing electronics from Best Buy.