Customer Ratings & Reviews

As a tech enthusiast and a frequent shopper at Best Buy, I recently decided to invest in their TotalTech Membership, and I can confidently say that it has been one of the best decisions I've made. Best Buy TotalTech Membership offers a comprehensive suite of benefits that cater to both tech-savvy consumers and those seeking reliable tech support and exclusive perks. This membership truly sets Best Buy apart from its competitors in the electronics retail industry. First and foremost, the technical support provided by TotalTech is top-notch. Whether you're facing issues with your computer, smartphone, tablet, or any other tech device, the knowledgeable and friendly staff at Best Buy are ready to assist you. The membership grants you access to 24/7 support, either in-store or over the phone, making it incredibly convenient for troubleshooting problems at any time of the day. Their experts are adept at diagnosing issues, offering solutions, and even providing setup assistance, ensuring a smooth tech experience. Furthermore, one of the standout features of the TotalTech Membership is the exclusive savings and benefits. As a member, you enjoy various perks, such as special member-only pricing on select products, early access to sales events, and exclusive discounts on services like Geek Squad protection plans. These cost-saving benefits can add up significantly, especially if you frequently shop for electronics and gadgets. The TotalTech Membership also offers extended return periods, which is a significant advantage when purchasing expensive items or gifts. With the membership, you get an additional 30 days for returns and exchanges, giving you extra peace of mind when making a purchase. Additionally, Best Buy understands the convenience of online shopping, and the TotalTech Membership complements this aspect perfectly. Members receive free standard shipping on most orders, which is an attractive incentive for those who prefer the ease of doorstep deliveries. In terms of value for money, Best Buy TotalTech Membership undoubtedly delivers. The annual membership fee pays for itself within a few uses, especially if you take advantage of the tech support, savings, and shipping benefits. The only minor drawback I can think of is that TotalTech Membership is currently only available in select regions, so it might not be accessible to everyone. However, Best Buy has been expanding its services over time, and I hope they continue to do so to reach a broader audience. In conclusion, I highly recommend the Best Buy TotalTech Membership to anyone who frequently purchases electronics and gadgets or simply values exceptional tech support. The combination of top-tier technical assistance, exclusive savings, and shipping benefits makes this membership an unbeatable offering in the tech retail market. Whether you are a tech expert or someone who occasionally needs assistance with your devices, TotalTech is a membership that truly delivers on its promises and enhances the overall shopping experience at Best Buy.

The only reason why I didn’t give a five star rating was that it was impossible to contact the geek squad through an AI telephone system that is obnoxious and actually insulting. There are many times when it’s necessary to not spend three hours trying to discuss something with the repairman. The Geek Squad deserves a five stars rating.

Great product. Have purchased it for past number of years. Used it about 4 times over the years. Would advise all buyers to purchase this valuable contract.

I signed up for Best Buy’s Total Plan, and it’s been completely worth it. The biggest benefit for me has been the extended warranty and protection. it gives me peace of mind knowing my devices are covered beyond the manufacturer’s warranty. On top of that, the free Geek Squad support is super helpful. Anytime I’ve had a question or needed help setting something up, I’ve been able to get quick and reliable assistance.

I really enjoyed this membership. Don't have to figure it out on my own, I have opportunity to focus elsewhere.

This really helped with a laptop repair and essentially paid for itself.

This membership is a great value to have for my household. And a customer service is excellent.

I use Best Buy for all of my computer needs and to purchase a cell phone. I know I am getting a product that is reliable and at a reasonable price. With Best Buy Protection I also have the added protection when needed.

This membership is worth every penny. Especially if you want a peace of mind and not having to figure out issues alone. I love it so what are you waiting for believe me it’s worth it when something breaks.

It's good to have this membership in case you need to get your electronics fixed

Love having this. Have needed the services several times in the past five years.

I have used the Geek Squad for over a decade. They are very good at what they do

Great program. Provides peace of mind. Great customer service and fast response.

I got so much value from my total tech membership. I got a car alarm, amplifier, radio and speakers installed in one car, had an issue with a computer and had geek squad reformat and fix a a computer, took another car in for speaker upgrades, and at least 2-3 other great value things. was totally worth it for me. not sure I'll keep it for a second year as I got it because of the car install stuff. that's where i found the most value.

Excellent membership. So many advantages with the membership. Allows for worry free purchases on all items, knowing that the membership provides full support with any issues.

Having coverage on our appliances is a blessing as when something goes out it normally cost an arm and a leg to repair where we just have to buy a new one so this coverage has been great to have and I have used it with a washing machine and ended up paying nothing out-of-pocket.

Because sit is annual sometimes it feels a little costly. But because I try to buy all my gear through bestbuy anyway I always know it is covered every time.

This membership is valuable because help is available for numerous types of problems that we are unable to solve ourselves.

I could never again be without Totaltech. Someone like me who barely stumbles around with technology, yet cannot live without it needs Totaltech. To be honest, I haven't had to have their help ALL that much, but the peace of mind it gives me is worth EVERY PENNY !!! They are NICE and helpful and will answer the simplest questions right down to help with my mp3 (which I still can't use good, but I know who to call.) I've been hacked more than once and they have fixed the problem, saving me a LOT of money by the scammer. Thank you, Totaltech!

Kevin was very helpful and explained everything. Peace of mind knowing help is always available.