Customer Ratings & Reviews

They got it installed and it worked. They messed up my counter and had to charge me extra because the install hit was not good enough for the install.

The installers left before I could ask questions and it took me to many times of trial and error to get the item started.

There was no install. When it was delivered, they refused to install the dishwasher.

The original installation was not able to happen because I was told the shut off valve needed to be replaced. I called a plumber who told me the shut off vale was fine. I then scheduled for installation TWICE…no one showed up either time. I had to return the item.

The delivery team arrived on time but used my sponges to clean up the mess they made. Had to throw away sponges. They should carry their own material.

Dishwasher was not hooked up because the tech did not have an adaptor that was needed. The dishwasher had a rack that was not connected properly and I can't get anyone to respond to my requests to come fix it so I can use the dishwasher, they gave me a re-service date when I will be out of town and they will not return my calls.

Paid $199 for Totaltech membership since it covered install of appliances. Postponed installation in order to make sure all cabinetry and electrical and plumbing was complete. Since it was not an easy install, installers said they couldn’t do it. So we just did it ourselves.

I regret purchasing this installation service from Best Buy. It's the worst appliance installation service that I have ever received. Wish I bought the same dishwasher from the other retailers or just spent more money to use the plumber that I trust.

New Samsung unit was not installed. TotalTech said the power cord was too short and the dishwasher feet on the back could not be extended to the proper height. They left the new dishwasher and old dishwasher at the house uninstalled. Both are 24" units. Makes no sense. Now it has been over a month with no diswasher installed.

Dishwasher delivered on July 16 and the installation was finally completed on August 3 only after a call to corporate headquarters. I still had to finish it myself although the second installer at least got the water to it. Unbelievable that a company that sells appliances does not have a way to install a dishwasher that is only one cabinet away from the sink.

No stars given. I will never purchase an appliance at best buy again. The product is good. But it was not explained that it would be installed by a third party. They could not do it due to lack of skills. I hired a private plumber and paid almost the same cost as the dishwater itself.

horrible! Don't do installation! Horrible service all around! In store wasn't bad but corporate and installation was hands down the worst in the industry! Missed first appointment second dishwasher was damaged by the installer or at the store who knows at this point. Third time a no show again and told me I had to wait over 21 days for the fourth visit so I got my money back! Not an acceptable way to treat someone spending that kind of money with any company for anything at all

My new dishwasher was not installed. The installer they sent said he couldn't install it and left the dishwasher with me. I have yet to receive a refund for the installation, which I had to hire someone else to do. I have reported this to Best Buy but no one has reached back out to me. The person I hired installed it in about 30 minutes with no issue.

They installed the new dishwasher and took away the old one without my consent. The old one does not belong to me. I need it back.

Promised install time was from 0800-1200. Received a call at 1030 and was advised the installer was enroute and would arrive by 1100. At 3:30pm he arrived and completed the install. Installer advised warehouse did not release the product for install until 1100. Waited for 8+ hours to have item installed. I called multiple times during the day for an update and they advised they had no way to contact the installer. POOR communication and lack of realtime updates were disappointing.

they delayed thencancelled delivery without notifying me after i took the day off from work for this.

The installer came out 2 × 2 install the dishwasher both times it was not installed properly 2nd time was better than the 1st but the biggest thing is he chipped my cabinet train putting it in the 2nd time I didn't say anything to Best Buy's because I'm just exhausted over the whole experience it was not good

We're very UNHAPPY with Best Buy about their appliance installation "reservation process"!! After purchasing "Total Tech" and after almost a month of making phone calls to MN and visits to our local Best Buy, our new dishwasher is still in the box in the middle of the kitchen floor, while we have house guests for the week!!

Absolutely terrible customer service. I have been trying to get my dishwasher installed since 9/5 and still not installed 9/17. No shows and broken promises.

this installation was not done correctly. I have suspected this for some time but did not contact you. I am 93 and do not use this appliance often , but I seethat it was not bolted in properly. the dishwasher pulls away from the cabinet!! your need to come and correct problem .