Customer Ratings & Reviews

First open box machine could not be installed We had to go back and pick a replacement. It was supposed to be installed last Tuesday. We got a call on Monday confirming the appointment and then were called Tuesday cancelling the installation. The next available date is March 1st!!

Delivery was late, installer was more than 1/2 hour late. Dishwasher does not work properly as the hose he connected to the garbage disposal is blocked, at least I tried repeatedly to wash dishes but it kept coming up with OE error. The installer did use new hoses but did not run the full cycle to see that this hose was clear. I cannot use the dishwasher in its current state. Additionally, he failed to install to trim piece on the floor. I need this corrected.

The poorest delivery I have ever experienced. The dishwasher was delivered in November, but its still not installed. It has been scheduled for installation many times and canceled as many... I hope it can be installed January 5 as this is the last date we got. TERRIBLE service from Best Buy.

Installer did a nice job, but charged me $75.00 to install a shutoff valve on the hot water line, but I had one there so now I have two, therefore I did nto need it.

Still not working properly does not completely drain or dry dishes.

Why when you order a panel ready dishwasher and the delivery crew are capable of removing the panel cannot return it to the new dishwasher

The install of my new range and removal of my old one was ok they installed the appliance pretty quick so no complaints there

Didn’t come when promised. When they came days later installation was goog

The absolute worst delivery company they could have outsourced this to. 1st time, truck broke down, second time, no show/cancel. I'm done.

I spent 10 days trying to have Best Buy schedule an installation after the purchase of my dishwasher. They kept scheduling and then rescheduling my appointment and then not showing up to my scheduled appointment. Horrible customer service! Absolutely useless scheduling service! I had to finally cancel my installation with Best Buy and have a third party install the dishwasher.

It was not Geek Squad that installed it. It was a third party contractor I assume contracted by Geek Squad or Best Buy. When he installed the dishwasher, he determined the water pump didn't work, then he told me "sorry, but you have to call Best Buy for an exchange or call Geek Squad to come out and fix the water pump." Then he left, leaving the faulty dishwasher. I was a little shocked. This has been a disaster and it is January and it still isn't resolved.

Tech installed dishwasher and ran on demo mode. But when we went to use the dishwasher it would not work. There was a problem with the door latch. We called CS, and it turned out to under a GE warranty. GE came out, moved out the dishwasher and found a bunch of wood pieces left behind that were causing the dishwasher not to operate. Don’t know what the original installer did...

We purchased a Bosch and it didn't work correctly. We returned it because we thought it was just a bad dishwasher and ordered the Whirlpool dishwasher that is s terrible cheap product. The new install guy was great, but told us they installed the Bosch incorrectly, that is why it was leaking all over the floor.....

The dishwasher was not security put in place. I open door and the whole dishwasher can out.

I bought the dishwasher for my daughter as a wedding gift in August. It was delivered in October. And I tried relentlessly to get it installed. They will call me back. Someone will call me back. Yeah right!! Called several times. Finally hired someone myself to install it for me in November….. still waiting for Best Buy to call me back!

Worst purchase ever. Install was not correct, came out and reinstalled. Now the door makes a horrible noise and, of course, less than one month old and is not returnable. Awful customer service do not recommend purchasing from Best (ha!) Buy.

Hands down the worst installation ever. Took almost 4 weeks instead of 2 days, due to mishandling the third party subcontractors!!!! Best Buy really needs to have a hard look at their system and people who are in charge of those “systems in place”. Terrible terrible terrible!

Terrible, the installers damaged our cabinets and broke part of the dishwasher. They did not measure or even level the dishwasher before trying to shove it into the space. Now I am chasing around the Sedgwick trying to get a response which took over a month on the claim.

They guys really didn’t know what they were doing cause the normal guys we’re sick

They didn’t show up nor did they call me to let know they weren’t coming. I had to call them to ask what happened & reschedule. It has now been 2 months now since I’ve had this brand new dishwasher & I haven’t been able to use it. I feel like I’ve paid a service that’s useless.