Customer Ratings & Reviews

I had two dishwashers installed, the first one leaked. Both installers informed me of "add-ons" I had to have, some special valve on the first install and a new power outlet on the second. If I would have had to pay for these it would have cost me a couple of hundred bucks but because no one told me about them I got them for free...So either the Best Buy sales reps don't know about the add-ons or the installation company is lying...

The dishwasher was broken on receipt and the delivery/ set-up people did not inform us of this. The repair man had them order a new one. Delivery has now been rescheduled for the end of December! This is since October!

they deliver the dishwasher then set up the install 30 days later ?! pathetic, i had to hire someone to do it , very poor service…

So sad. The appliance arrived in perfect shape and the installer let the install screw scratch up the top. Really ticked me off because I would have to look at it every time I open to load or empty. BB plan saved me, since I bought the warranty, the are replacing with a new unit. Hope it's a different installer.

Technician was unable to hook up water supply and indicated that his boss was going to call back to complete installation.

The dishwasher was in excellent condition when we purchased it at the outlet store in Kennesaw. I don't know what happened but the front is bent, the bottom is bent, and the back is bent. The inside parts are falling apart. The installers knew that the unit was messed up.

Terrible service. Ordered my dishwasher 2 weeks ago for delivery and install and still haven’t received it. Every time I call it’s a different reason and answer for why I STILL don’t have it.

If it happens, installation will have taken 5 weeks and 3 appointments. Worst was the second "appointment" when no one showed up and I received no call saying the appointment was cancelled. I had to make third appointment and received no special consideration for company's failure to appear.

Dishwasher delivery and installation was scheduled twice. 8 hour window so I had to take 16 hours of vacation. No one showed up either time. Talked to numerous people at Best Buy and was feed a different line of BS each time! My advice, go somewhere else. Wouldn't buy a stick of gum at Best Buy.

Still waiting for my dishwasher haven't arrived and I'm being charge for it

Terrible installation experience left me with broken valves and no water to kitchen sink had to call a plumber still waiting for reimbursement

Installers included a trainee but that was not a problem. The unit is, noticeably, not centered in the opening so I will probably have to readjust it.

These clowns installed my dishwasher without the insulation barrier. I called the installer within 5 minutes after they left, (since they called just prior to my appointment) and refused to come back in order to put the insulation from other similar dishwasher on. If you have to pay for installation, hire a real professional, not these people.

Sat in my kitchen for over a month after it was delivered, before the delivery drivers left they had the nerve to tell my husband and I "To tell Best Buy that the Dishwasher was installed & working(when it was never installed) so they could be paid & also be able to come back & finish. But they never did until I called over a month later to have them pick it up.

Very poor installation it moves and technician even didn’t level it up

This place is the worst place to deal with when it comes to delivery and installation. They go through a 3rd party and that 3rd party made a horrible mess of my house and we needed to get all new countertops for my house. Then they sent back the same people to reinstall my other dishwasher and they were not nice to deal with. NEVER GO THROUGH BEST BUY!

I can't review as it hasn't been completed due to the hurricane

Upon install, damage was found on my unit. Said damage was notated on the delivery paperwork. I was told it would be aprox. 1 week for the part to arrive, and a few more days to have a tech come out. Install was Sep 21st. Today is Nov. 24th. To date, Best Buy has NEVER called me with status. I have contacted them on multiple occasions. Each time I get apologies, promises of quick resolution, and ultimately zero action.

Dishwasher installation cost $149 which is reasonable but the installer did not install it correctly. I was not given good info on who to call if any issues and was routed around to many deptals before getting to the right dept to then find out it would be 5 days before they could send someone to seevice it and no guarantee that it won't be the same person who innstalled it incorrectly to begin with. Will see in a few days if someone can fix the problem.

We have had a very bad experience with BB. the first dishwasher could not be installed because of missing parts and the leveler feet were stripped out. The second dishwasher had even more issues and was impossible to install. Our third dishwasher was supposed to be installed last Tuesday but he never showed up. It is rescheduled for this coming Monday. Horrible experience! After more than a month we still just have a hole where the appliance should be.