Customer Ratings & Reviews

They did not change the old drain hose, it is not draining properly.

Left a lot of hose hanging under the sink After installation because a wider hose was used one to my drawers won’t close. Took me a long time to write this review because I just saw I can write one on the app

At time of installation, slight damage caused by installers to flooring and when brought up to them no commit was made. Two weeks after using dishwasher a screw from installation was found inside. I am not able to replace it.

Ridiculous level of horrible communication. Cancelled appointment 3 times and when the repair person came, they didn't have the parts. The repair has been dragged since Oct and it's now Dec. Never recommending total tech to anyone and will be cancelling it at the end of my year.

The installers broke the drain piping but didn't say anything. They wanted signatures on the clipboard and proceeded to run out to their truck and drive off at high speeds. We ended up hiring a plumber to fix our problem because Best Buy wanted to send the same clowns back to fix it.

Make sure you have a plug under your sink or you get charged an additional $160. They will not hardwire your machine.

install seemed good .installer left before dish washer ran full cycle.dish washer quit running before finishing full cycle.I had to have another installer come out and he found they had crimped the discharge hose when sliding dish washer back in.

We were not happy with this service. Your third party installation is kid of a joke

The installers were sloppy and lazy. They did not even center the mschine in my cabinitry until I complained.

Dishwasher installed and leaked causing damage to ceiling in lower level. Owner of install company came out to see damaged and fixed problem of leak, but has not contacted me since to repair ceiling damage. Please note that Beat Buy contracted this out to another company. So difficult to get resolution.

After the installation, the dishwasher did not work properly. I called Best Buy. They gave me a case number and stated that the installer would contact me the next day. They never contacted me, that was over a week ago. My husband had to reinstall the dishwasher. Poor service; poor response!!!!

We had 6 visits from servicemen to install this dishwasher. After the 4th one, I requested my money back so I could pay a plumber to just install it properly. I was denied the refund. I ended up paying a plumber anyway to get everything installed correctly. There was nothing complicated about the installation, and the serviceman were not prepared to handle anything other than perfect setup. I'll never get a install from best buy again.

Had about a months worth of delays and several sets of issues including a no call no show, lack of communication about vital pieces needed to install the dishwasher, and not sending the refunding I was promised until I called and asked them for it. I will not be ordering another appliance from Best Buy again.

One of the worst experiences I've ever had. The dishwasher is still not installed. I would avoid Best Buy and the company they use for installation "Quality Kitchens" at all cost.

Worst install ever. They didn’t fully tighten the cold water line connector and by morning my basement was flooded. Ceiling tiles ruined carpet soaked. Installers were very careless and in some kind of super hurry. Not at all satisfied with them.

Best Buy did not install this new dishwasher even though my purchase record says so. The reason it was not installed is because the the plumbing had to be changed in order to connect the dishwasher. I can’t tell, by looking at my purchase history, if I was charged for this “installation”. If I was, then please adjust my balance. Thank you

The guys that came to install my dishwasher didn't seem to know what they were doing most of the time they were at my house. They didn't attach the dishwasher to the cabinet housing at all. I didn't learn this until after they left and loading some things into the top rack and the entire dishwasher fell at a 45 degree angle toward my floor. This definitely wasn't worth my money. Best Buy doesn't seem to want to make it right either.

First they come up with faulty machine & they realized after removing my old one It was waste of time n delayed my installation

They did not mount my dish washer down now when you unload it it tips forward. Called to have this fixed spoke to several people nobody knew how to get someone back out to fix the issue. The last lady I spoke with promised to call me back and resolve this issue been a month now with no call back. I will cancel my membership when its up with service like this.

The dishwasher was delivered with damage. It had to be returned. I was given a new installation date over 5 weeks later. So, I bought the dishwasher on July 20, and it will not be installed until over 2 months later. That's if the dishwasher is in good condition, and nothing else goes wrong.