Customer Ratings & Reviews

I bought an open box dishwasher which was not inspected by Best Buy. I have put my schedule on hold 4 times to get it installed and still haven't gotten all the parts to make it complete. Very disappointed by the Geek Squad

Was told that we needed to upgrade electrical and an additional $200 charge. Refused the install and got it installed locally.

worst service ever. I would give zero stars if I could. They leaked water onto the floor which caused an accident, and a poor and leaking, dripping connection under the sink that resulted in my needing to have someone come out to repair it, which they did. I couldn't use the dishwasher until the second repair was done.

I am not happy with the installation over two weeks ago and I am getting the run around. I keep calling the customer service and they do not return calls and appear to ignore me. They have even hung up on me! I have sent emails to a supervisor and they do not reply back and this is unacceptable. This is completely disappointing and needs to be resolved. Maybe someone in Management will read this review and take the appropriate action.

The way it was installed, the bottom metal piece caught and the dishwasher door and caused a dent. Replacement washer on the way.

Installers told me I had to move piping and electrical I told them no thats why they were there to install the dishwasher. They didnt know how to turn the water off and it took them over 3 houra to install.

The 2 guys who installed the drawer dishwasher did not follow the installation instructions and did not anchor the dishwasher. Found out later that they attached top anchor hinges and a black spacer that were not required (and later removed when 2 competent installers sent by Best Buy completed the installation 5 days later).

he didn't complete the install and he didn't know what he was doing

Left the box with all the garbage packing materials for me to deal with, inexplicably broke my cold water shut off valve, installed a defective , inoperable dishwasher- told me to call Best Buy and left. Second crew was a thousand times better

I hate to be negative...but these 2 guys were unprofessional in every way...from not greeting...to hard to understand explanation of the appliance. Scratching the trim on the cupboard... tools all over and unprepared. One was polite... but the other was too busy checking out things in our garage.

water line exposed through adjoining cabinets making cabinet useless. didn't secure dishwasher. It rattles and moves left to right. I should of hired professionals. Would not recommend these installers to anybody. I guess you get what you pay for!

Chipped my counter on install left my house without even telling me they chipped the counter. When I called the installer said he didn’t know they chipped it . Turned it over to their insurance company Sedgwick it’s been four weeks no resolution yet

Dishwasher is fine - service and installation BAD!

My dishwasher has the top hidden buttons and the installer did not install it correctly. He had to come back and re-position it.

This dishwasher was installed on Tuesday. Tried to use on Wednesday and it doesn't work. Called Best Buy and they said someone would call me today (Thur). Didn't hear from anyone so reached out to them and was told the soonest they could come take a look is A WEEK FROM TODAY!! So, I'm without a dishwasher for well over a week. SO FRUSTRATING!!

Was just terrible. The installers showed up late, there was a dent in the lower corner of the unit, and then they said it wouldn't fit and didn't even try, leaving it on the front porch. The next day, my brother and I installed it with no issues at all. Total waste of money, very frustrating.

The installation people did a terrible job. Not only did we have to get another installer to level the setting of the dishwasher, we later found out that the installers violated housing code with their installation method causing us a lot of headaches (and money) in getting it redone to meet code. Ridiculous!!

Ordered dishwasher in February, was supposed to be installed in March. Now I'm being told it won't be done until May! Customer service not returning my calls about what is going on.

Dishwasher was left at the house in the box but was not installed and I have now spent over a week to try to get my money back that I paid to have it installed. Great front end customer service , horrible back end customer service.

I was not impressed with the installers. They did ok with the dishwasher but I had issues with other appliances they installed that day.