Customer Ratings & Reviews

Not happy with the installation. My dishwasher sits crooked in my cabinet. I tried to call to get someone back out and the phones were extremely busy. I left my number so they could call back when my place in line came up. I never heard from them. I may just need to straighten up the dishwasher myself.

Never happened, the installer lied so that they could get out of it. Had to pay a real plumber to do the install. All the issues the Best Buy installers stated were not true.

don't buy a Samsung fridge. the ice maker is not removable and you cannot even remove it to dump the ice out. it is known to freeze up. You cannot even reach in and get ice if you wanted.

Extremely poor service. Took almost a month. Had scheduled installs 4 times. Would show or call. Lost more money by staying home then the dishwasher cost. Call and service department very rude. Would not recommend them

For the 3rd time. I’m stuck with a damage dishwasher. 7 calls to Geek squad. 2 calls to the exchange department. Paying the Best Buy card for nothing. And 3 technicians visits.

I can’t even begin to say how awful this process was . But it was no fault of the men who installed the machine- they did great but BB was awful to deal with. 6 months after we ordered it we got a dishwasher after several promises and communication attempts from us.

Installers show and wanted additional money and no one at Best Buys advise us of this additional cost, plus the first time we go to use it does not work, and Samsung Tech support advised to replace it, will take Best buy more than week to replace it...not happy at all

After installation the DW would not drain. It took multiple calls to get someone out to resolve the issue.

Installers did not install it right. It sticks out

Dishwasher replaced an older KitchenAid built in dishwasher. New dishwasher installed was too long (stuck out 2") for my cabinet. When I notified the installer of this, his answer was that this was due to a larger tub. Called Best Buy to complain about the install. Best Buy sent out their own installer and fixed the problem. Dishwasher now flush with the cabinet.

Electricity is inconsistent and it’s hard to turn on washer

No one showed. This is the third time to set today's appointment and no showed. We took time off to wait for the installation and no one shows up, we called to customer service they said someone would call us and let us know what happened in 24 hours but no one called.

If I could give the install 0 stars I would. Unprofessional and destroyed property.

Install team was informative leading up to the delivery of the dishwasher and friendly while performing the install. However, 24 hours after the install, we noticed water leaking through the basement ceiling. Still waiting after four days for Best Buy to dispatch someone to determine the cause of the leak since the Geek Squad does not work on Sunday or Monday.

Best Buy dishwasher installation damaged my kitchen floor. More than 90 days and still passing the buck. Have contacted Shelly.Bass@sedwickcms.com 6122914429, Leslie Carney@xpo.com, another suit from Best Buy From Minneapolis by the name if Elizabeth 6122914484 and no one is taking responsibility. Now Shelly Bass has referred me to Elisabeth.mcgill@sebdwickcms.com

Their installer was impatient and had difficulties. In the process, the water supply valve was cracked and not fixed. Closed in under the new DW, it leaked for over a week and ruined all of my bottom cabinets, dry wall, and insulation. That was over $10,000 in repairs needed to put my kitchen back in use. Will not shop at Best Buy again.

Never actually happened! Kept getting rescheduled, then a third party called me. I’ve been on hold probably over 3 hours with how often I have to call. Best Buy’s CS is garbage. You can’t ever get ahold of anyone. The cut is useless and can never do anything you need

The installation crew charged me $208.00 to install an electric plug. The work and simple plug which cost maybe $3 took a mere 5 minutes to prepare the outlet. This left a sour taste in my mouth after I paid $199 for installation to Bestbuy.

Can't do a review on the installation as the installation crew never showed up. I cancelled the purchase and I had to make a couple of phone calls before the charge was removed from my credit card bill. Found the same dishwasher at a much lower price elsewhere...and it was installed as scheduled. Will never purchase an appliance at Best Buy in the future.

Purchased a damaged but brand new GE dishwasher to be delivered. Received a call to expect it between 7am and 1 pm. Never arrived. No phone call. No text message. No email. Went to store 3 days later and was told old it was damaged in transit and it’s lost