Customer Ratings & Reviews

DishWasher was leaking immediately after installation. I had to fixed the leak myself which was very frustrating when I paid to have it installed.

I was told, at the time of purchase, that as a True Tech member that they would replace any shut off valves that leaked. The water shut of valve leaked and they did not replace it.

Left without notice or even saying they were completed. Huge mess was left for us to clean up and the unit is either faulty or installation was done incorrectly. Dishes are soaking wet even after trying on multiple settings

They did a decent job but for some unknown reason they installed the dishwasher with the leveling legs at maximum height as well as pushed further back under the counter. The result is a pretty crappy looking install that I’ll need to try and fix myself.

Best Buy's local installers (3rd party company) are terrible. No calls, poor service. I waited a week with dishwasher in my living room waiting to be installed and I called every day. I even had my own professional installer to look and advise it was an easy install.

Sent 2 different people out two different times to check and make sure the dishwasher fit and when the installation day came the pipes under the sink were not right, I had to hire a plumber to install after paying for installation

I will never go for installation with best buy ,as they failed to deliver and install 3 times, 4th time the installation has been done

The service man was very nice but Best Buy sent a damaged dishwasher and will not do anything about replacing or rescheduling for 24 hours which is TOTALLY unacceptable. I called service and was told I would have to go back through the whole process of rescheduling when this is completely on BEST BUYs end.

They charged me to remove the old dishwasher and didn’t take it. Also, they told my wife they couldn’t install the dishwasher because there was no outlet. I ended up removing the old dishwasher and found the outlet they said wasn’t there. Still haven’t refunded me for the removal of the old dishwasher that they never removed. I wish I could mark 0 stars.

Damaged counters and refused to install dishwasher. They said they couldnt install it because of Granite countertop. Best Buy said they would take care of it. After 15 phone calls I gave up.

They came out twice and installed it incorrectly both times. We ended up doing it ourselves however they dont want to refund the installation cost.

Poorly installed. The installers were in a hurry to finish the job and get out. Unfortunately, the quick service resulted in poor installation. The process of reporting and finding the right department to come fix the problem was a nightmare. I had to write and call every number and e-mail available in order to find out who is responsible for helping with the problem.

one has to check was sink processor not uninstalled during attaching/connecting the new dishwasher

The Installers broke a perfectly good dishwasher. Instead of removing the existing dishwasher like a skilled technician. They installers destroyed a perfectly good dishwasher

We had to have them come out multiple times to get it right, the way they installed it was off balance and causing the machine to always malfunction! After a couple months it happened again and Best Buy said we had to contact LG. My 78 year old father in law finally got it right.

Broke all the attached plumbing. Stripped a compression fitting. Had to hire a plumber to fix all plumbing and could even get the new dishwasher out fit re-installation. Installers left house saying I will need a plumber. No refund or even a follow up from Best Buy.

This was a downer they did not tighten the water line and a lot of water flowed into my basement. Not sure how they let that much water go out before fixing it but WOW! Would have been horrible if we had dray wall and finished basement!

They did not know how to install the dishwasher. They stripped the screw used to adjust thee rear legs. They were telling me how the dishwasher is too big to fit and to order a replacement. I waited them to leave and adjusted the dishwasher in place in 5 min.

This is the second time they tried to install dishwasher and were unsuccessful. Very frustrating.

They dropped off the dishwasher and plugged it in. The unit didn’t work and they didn’t take time to find out why. They said they had to leave it like this and leave for other deliveries. I’m left to figure out why the unit doesn’t turn on!