Customer Ratings & Reviews

Delivered and installed wrong item. Issue was corrected but had to take more of my time.

third party installer decided they didn't want to install it, so they just delivered it and moved on.

Stood me up for first appointment time despite having confirmed. Was several hours late (approx 7PM) for make-up appointment. Was not a bestbuy employee, worked for a contractor, got big run-around trying to find out why they didn't keep appointment. I have no idea whether it was Bestbuy's fault or the contractors.

The installers were very polite but within two weeks install screws came loose, interfered with the door closure ultimately damaging the inside of my dishwasher door and the dishwasher rocking in place when the door is opened.

The subcontractor never showed . My husband had to install it. If I could give a zero I would. Best Buy customer service tried to help but their hands were tied. We will never buy appliances from Best Buy again.

The subcontractor showed up and refused to do the install. He also tried to add a list of parts that I would have to pay for. And would only accept cash.

Beware, installers are 3rd party workers looking to prey on unsuspecting buyers. I was advised that a part was needed but not advised that I could go buy it on my own. Beware that you have options.

The installation of this item was put off 4 times. It took more than a month to get this company to install. Best buy has been good. The products are great but the installation company is absolutely terrible. I would not buy again just because of this

My dishwasher moves back and forth as they didn’t screw it into the counter as intended. Trying to figure out if I can do this….

Everything worked out badly - uncoordinated, delays, and changing schedule delivery. I was in dismay by the transaction and I Canceled the entire order. I don't think the various teams communicated with each other.

The contracted installation team caused a leak, blamed us, told us we needed to call a plumber, fixed the leak only after we told them the dishwasher they removed was installed by Best Buy and it never leaked until this installation.

Dishwasher was not installed due to Corona virus scare

Never were able to install the dishwasher. They said that there was a liability that they needed to do plumbing. Was not informed that simple plumbing is not covrered by Bestbuy totaltech members.

Best Buy installer refused to install my dishwasher because the old dishwasher was wired directly into the house. I had to pay someone else to install my new dishwasher.

The dishwasher was improperly installed, without water supply. After this was realized and being run dry, we are now on our 4th attempt to have the unit replaced. The lack of coordination between XPO and the various departments at Best Buy is extraordinary. Lots of wasted time and aggravation.

replacement unit much better latching component did not work as well with prior unit

The installers came on a snowy day and nothing to cover their boots. They offered to put cardboard down from the new dishwasher, but that clearly would not have covered the entire area. Barely spoke two words, did not show us how to use it or any special needs for first time use. Thank goodness the installation was free!

a nightmare. Installers would not install. Hook up deviated from from they were use to. Ended up installing myself

This was never completed I’d called and confirmed then nobody shows. When I called back they claimed there never was an appointment. When I complained they hung up on me. Still not done.

Did not get warm feelings from the installer. Would not want him here again.