Customer Ratings & Reviews

Didn’t install it. I did it after they left. If your install requires any amount of work then Best Buy won’t do it. They bring it in, push it in place and screw in a hose. Anything else is on you.

The dishwasher wiring was improperly installed and sparked and burnt out. The entire junction box was black - at least it did its job and contained a fire from spreading into our house. We will be contacting Best Buy for a refund of the installation.

Worst consumer experience I have ever encountered. Best Buy originally installed a defective dishwasher, then they messed up the date of the replacement after I had taken off work. Then when they did replace the defective DW they just dropped it off and wouldn't install. Awful experience all around.

My dishwasher moves around. It appears to be mounted too loosely. When I pull out the lower rack, the dishes clatter and the entire unit comes forward on one side. I am not happy.

Could not install the dishwasher. It is newer than ours and they were not qualified to do what was necessary to install it. The design of the dishwasher does not allow for easy set up with older models. We must call to get refund.

Geek squad completely messed up on the installation of my dishwasher and caused damage to my hardwood floor. They did not tighten the water line which caused about a gallon of water to leak onto my floor.

Installed by best buy and leaked day one over a month and cant use it no solution in sight

Dishwasher errors out all the time. The repair people were here 3 days ago and it broke already. They said we could get new on since it had not even been 60 days. That is not true

They charged me $120 just for replacing the valve, which cost $3

They installed the dishwasher but I realized that they made scratches on the front panel after I remove the protective film. Shocked the protective film did not protect it from the scratch as well. Disappointed.

The dishwasher was not received or installed. The installer said that it did not come with any hardware in the box and he could not install it. It therefore was refused and I expect a credit issued to my credit card. I expect Best Buy to confirm that this is being done, and when.

My dishwasher was installed by Best Buy. During installation my newly refinished hardwood floor was scratched, and the adjacent cabinets were damaged. The installer did not pre-drill the holes for the attachment brackets, and instead drove the screw into my Maple cabinets splitting the wood.

They came in and said they couldn't touch any electrical wires and that I would have to call an electrician before they can install it. I ended up doing everything myself.

The dishwasher runs 2 and 1/2 hours and the dishes are not very clean and it doesn’t dry the dishes at all. This as a replacement so I will just keep it

The crew that came to my house were friendly but unskilled. I think it was their first attempt installing a dishwasher. They failed to get it level and the door didn't line up with the latch. I had to redo the installation after they left. Sorry I was so nice.

Parts missing. still waiting on completion. 26 days and counting...

Horrible. They came 6 hours adter scheduled time and that was only because I called. Men areived and could bit complete task. I had to call my oen plumber and electrician to get dishwasher inatalled.

The installation of the dishwasher was marginal. The kick plate on the bottom didnt fit right, they tried to cut it and never attached it correctly.

I will never purchase something that needs to be delivered/ installed from Best Buy again. The company that contract out to is a joke. I ended up just returning the dishwasher because it was such a bad experience

Overall the service could not have been worse. After two visits I was left with a dishwasher in the middle of my kitchen, water consistently overflowing from the air gap due to improper installation. Free installation was useless and caused way more problems then it solved.