Customer Ratings & Reviews

The dishwasher itself is fantastic and top of the line, but has been installed in a slanted fashion and the Geek Squad member did not want to agree to it and fix it properly...Shoddy job

They didn’t install our dishwasher and they were not professional

bad installation. took 3 appointments to get it done. Dishwasher does not clean well at all.

The group who was to install my dishwasher wouldn't do it due to the laminate flooring in my kitchen. It was installed by the people who did my flooring.

Rate this very low. We had to reschedule multiple times. Communication was horrible. I do not recommend using delivery and installation.

The installer kit was not right! Had to reschedule

There was a very noticeable dent on the machine after the installers left.. Guys obviously chose to ignore it and stood in front so that we did not see it. Now I can't get a replacement for over a month, but can still use the dented one in the meantime.

The most horrible customer service and Installation service i have ever received from any cooperation. Best Buy doesn't care about their customers.

Horrible. Didn’t haul away old one or install new one as paid for. Currently have 2 dishwashers sitting in my kitchen. All this after the delivery date was pushed back a week.

I will not do business with Best Buy again, which considers it normal for the delivery team to come to the house to curse and fight the master working at home.

BB installers were not able to install, since an actual plumber was needed. This could have been determined at the time of purchase.

Poorly installed. Very small screws came loose, dishwasher no longer attached to the cabinet. Some damage to my kitchen cabinet due to poor installation job.

overly critical and picky installers. could not make them happy so they would do the job. ended up having to go elsewhere and get a refund.

I have been sealing with ine issue adter another around installation. If i wasnt a member i would even bother.

To have a dishwasher and a microwave installed it took over 1 1/2 months and I lost track of how many phone calls we made. Not enough space or inclination on my part to relate the litany of staggering incompetence. That they were installed at all was a miracle.

Waste of time! If you don’t have a very simple set up they wont even try to to install it.

Very unprofessional. The installer were smoking cigarettes. If I had a question they would complain about it. They scratched it my wall. Will never again.

They showed up and removed the old dishwasher but never installed the new one. They said they didn't have the right parts and planned to come back out but never scheduled it.

I purchased a great dishwasher from Best Buy which came with free installation. Buyers beware! Best Buy uses a third party to install and it was a nightmare. Took three attempts and communication was terrible. I will never use them again.

couldn’t have done a bigger disservice on installation. will never let best buy send someone again.