Customer Ratings & Reviews

Twice the dishwasher was installed and fell out. We've been trying for two weeks to get someone out here to fix the problem!

Geek squad refused to install dishwasher because I had a leak under the sink even though installing a new line would have solved the problem. Just seemed like they didn't want to do the work.

took 4 times until successful install. Best Buy logistics not good.

The Best Buy ordering site is not explicit in explaining that 'Free Installation' is not automatic. I eventually was able to schedule a free installation, however, as it was 3+ weeks after my product arrival, I decided to install the product myself.

Waited all day multiple times took off work an waited I never once received a call or a text message that they were not coming

Was very unhappy with the installer. He was sketchy and over charged us for things we did not need. I will never buy another dishwasher from BestBuy. Plus dishwasher was defective.

After completion of a 10:45 p.m. installation, the dishwasher did not drain. A second installation person was called. He was in and out of my house in about ten minutes. The initial installer had failed to remove the drain plug, a job taking a mere few minutes.

Terrible! 5 days after installation was supposed to be completed… still not! Sooooo disappointing! And we been paid extra beyond our membership for the advanced installation!

Poor job service men didn’t want to do the job said they didn’t have the correct equipment but took a handyman 30 minutes to do the job that beat buys service people would not do

No show 3 times on install appointments. I waited over an hour to discover your subcontractor cancelled me and you never notified me ON 3 OCCASIONS!!!Your subcontractor doing installs is running your business

Best Buy (and other companies) uses a 3rd party called XPO to schedule installations. They are horrible! We had 4 failed appointments because their computer system and bad employees are terrible. I will never order anything that involves this company again.

They uninstall my old dishwasher and said something is wrong with water line and then never came back, I have to call private vendor to get it installed.

The delivery installation was scheduled for 7:00 AM to 12:00 noon. The installer showed up at 7:30 PM. I wasted all day long waiting...nobody called, nothing to keep me updated. Awful

Leaking connection was noted by installer and follow-up was promised by morning of the day following. To date we have not received a call. We had to call an independent service and pay an additional $229.00 for a replacement part.

They guy came out didnt install it. Went back to best buy they wanted me tk wait another 2 weeks and hope the guy isnt lazy.

I didn't have a good experience. To get the job done I had to hire a plumber after two different technicians came to the house to try to do it.

Damaged my counter top and refused to complete installation because they said the floor wasn't level and refused to use shims I had to hire another contractor do finish the install.

I did not enjoy the fact that the service member came out and told me that he couldn’t install the item. I ended up having to pay a contractor to install it.

Not great. Dishwasher leaking. I mean i would’ve expected someone to test it out and instead it’s now leaking.

Installation of dishwasher was not completed because under granite. Installers should have proper training and equipment to properly install dishwasher under granite countertop. Dishwasher has not been used yet. Still trying to complete installation.