Customer Ratings & Reviews

The Best Buy 3rd Party service team did an EXCELLENT job installing our new LG Dishwasher! Great job TJ, Ricardo, Tyrone, Twana, and Tajuan!! This is a team of professionals that take pride in the quality service they provide.

Install was very professional. Handled the job with the utmost seriousness. Installer was very thorough, very communicative throughout the entire process. They also kept everything orderly and clean the entire time. One of the best installers I have ever experienced.

My dishwasher performs very well and also very quietly.

fast installation and quality install. was very impressed.

The plumber that delivered and installed our dishwasher was on the grumpy side. I chose not to respond and everything worked out fine. He actually did a great job with the tight fitup.

Super easy, the gentleman were amazing! So fast and thorough.

Install was super quick, even with the fact that I had to cut off the original supply line to my previous dishwasher b/c it had started leaking all over the floor. This didn’t faze the installer at all.

Juan Couoh and his assistant did a great job of installing the dishwasher and fixing problems to ensure that it operated great and did not leak. He also demonstrated fully the operation and features of the new dishwasher. Juan was very professional.

The installation was fast, the installer was professional and the process was easy to set up as well as the coordination with other appliances being delivered removed and installed at the same time and works great!

Best install team ever! Al and his associate did a fabulous job installing our dish washer. They were personable, professional, and knew the product well that they were installing for us.

Best Buy uses a terrible outside company for installations called Premier Logistics. They are untrustworthy and unqualified. When they arrived to install this dishwasher first they claimed I needed to buy their install package (hoses, etc) for around $50 even though I had already bought one from Best Buy at the time I purchased the dishwasher (costing somewhere between $30-50 as well). The install team then complained about the placement of the dishwasher saying it was too far from the sink and that it really should be a foot or two closer. I then agreed to buy their “longer” hose since it felt like they had me at gunpoint and wouldn’t do the install unless I agreed. They then claimed that the water shut off valves under the sink weren’t good and would make it impossible to install the dishwasher… but they would be willing to replace the shut off valves for around $200. I knew this to be a complete and utter lie as I had used the water shut off valves multiple times in the past week to turn off the water to the old dishwasher to determine that we needed a new one. I also had a guy out to look at the old dishwasher who also had used the shutoff valves. There was absolutely nothing wrong with these valves and I have used them many times since to turn off the water so I could do other repairs to the sink and refrigerator. There was absolutely no problem at all with the valves and this was simply the Premier Logistics guys trying to scam extra money during the install from my elderly parents. Once I refused to replace the valves they said they’d “try to do the install” but weren’t sure how it would go. After they finished the install and left I attempted to do a load of dishes. The dishwasher immediately started leaking and flooding the kitchen. I called Premier Logistics and immediately complained. At first they tried to schedule an appointment several days later but I demanded they come back that day. Several hours later the Premier Logistics showed back up and seemed a bit annoyed to be here again. Once they started taking things a part the one installer admitted they used the wrong size hose (this would be the hose they forced me to buy from them before they would start the installation). I then asked the installer if we should dry out the area under the dishwasher since it had just been flooded to which he responded “uh…you could…it’s not really a big deal”. So he changed the hose, put the dishwasher back in place and didn’t dry anything not even with a rag or towel. I made him stay well into a dishwashing cycle this time before I let him leave. I believe it was the next day I got a call either from Best Buy or Premier Logistics asking “how did we do?” at which point I unloaded about how I had been charged extra money for a 2nd install package, the attempted scam of the valves, the flooding of the kitchen, and the overall bad attitude. Not long after this call I got called by the installer multiple times (probably 5 calls). I don’t know if he was calling to apologize. I don’t know if he was calling because he was mad I gave him a bad review. I had nothing to say to him at that point. On top of all this, it turns out they did a bad job of physically installing the dishwasher. The door kept having trouble latching properly until I took out 2 screws that the installers had used to fasten the dishwasher to the counter. Now the door has no problem at all. This was my 2nd experience with Premier Logistics. They had installed an over the stove microwave (also from Best Buy) a year earlier and also sent an incompetent team out for that. During that install one of the installers cut himself and bled all over my kitchen. Premier Logistics are a bunch of shady unqualified clowns. Before you buy anything from Best Buy, check to see if Premier Logistics will be involved in any way (delivery, installation, etc.) and if so look somewhere else.

Our new Thermador dishwasher was the beginning of 4 Thermador installs! Made our kitchen New Again!! Installer was VERY knowledgeable and even provided advice on our upcoming Thermador Microwave

Install team from a local appliance shop did a great job. Team members were professional, polite, and knowledgeable. They respected my property and did a great job. Best Buy installation is the hassle-free way to go. Highly recommend it.

The install team was great. They were very professional and answered all my questions. They did not leave a mess behind, and they showed us how to use the dishwasher before they left. They also tested everything to be sure it worked prior to their leaving.

The guy's were very professional and installed in a timely manner.

The installer was competent but not very friendly. He did not welcome questions

I'm not sure what happened, but we were very pleased with this installation experience. Previously we've had pretty serious issues, but this appointment was great. It happened on the date scheduled, the installer was on-time/friendly/professional, and the dishwasher works great.

The installers were efficient and did a great job in a timely manner. I have no complaints about them at all. They did a great job. Thank you!

Dishwasher Installation was done by Gigeek Squad. Great guys worked fast and instalation was done in less then 1/2 hr. Very efficent and knew what they were doing Removed the bad diswasher and replaced it with the new one. I have never used GS for anything. I would for sure call them if I haver any installation or computer or Tech issues.

Service was incredible. Installer even found an issue from last product, fixed it, and ensured new item was working smoothly.