Customer Ratings & Reviews

We thought that the dishwasher was installed correctly since it was working for a couple of months, but discovered that it was improperly installed by the Best Buy Geek Squad (they did not level the dishwasher so the dishwasher started to malfunction.) When I called to have them come back out to correctly install the dishwasher, I was told that the soonest that they could come out was 2 weeks and that they would be charging the manufacturer of the dishwasher for the "repair" even though it was the fault of the poor install job. Unimpressed!

I ordered a dishwasher at Best Buy, and saw a low installation cost for orders over $429. After scheduling delivery, I went to schedule installation. 1. The number given for installation is actually a Geek Squad number, and I had to be transferred. I was dropped the first time, and had to call again. 2. After getting in touch with Appliance Installation, they told me they had no record of my installation order. They had to search for it, located it, and had to cancel/rebook it. After all of this, I was given an install date 10 days from when I placed the order. Best Buy needs to make this process much smoother, like their delivery process.

I bought a Bosch dishwasher to replace an older similar Bosch model. I also purchased the water line/power kit and the "professional installation". The old dishwasher was connected to the hot water line, as recommended by the manufacturer. The same line is supplying the kitchen faucet. The technician disconnected that line and connected the new dishwasher to the sink cold water line. He finished the installation, tested the dishwasher and left. After he left, we noticed that there is no hot water in the sink faucet - the hot water valve in the basement was left shut . We opened the supply valve, and water started gushing out from the pipe near the kitchen floor. The guy had disconnected the old dishwasher from the hot water line but left the pipe open! When I called him, he told me "keep that supply valve shot, you don't need it any more, I connected the dishwasher to the other line" Unbelievable! Now we have to wait 2 days for somebody to come and fix the mess.

Although the product may be good, DO NOT BUY FROM HERE! They scheduled me for installation and I signed on it. I proceeded to take off work and free my day only to receive an email at 10:30pm confirming my appointment for a different day. When I called they told me I spoke to someone and said it was OK. I never received a call, and would have never agreed to that at 10:30pm. I wish I never purchased this. I saw all the warning about installation and I ignored them. DO NOT IGNORE! You have been warned.

Feb 27, 2018 I am writing this as this is happening so at least Best Buy can see and act. Dishwasher Installation scheduled between 12 -4 pm. Got a call to confirm yesterday. 3:47 pm - called the number back - was told the person is out on another appointmen and has 1 more before he comes to you. will call when on the way. currently 5:52 pm - no call on when he will be here and on hold with best buy for 32 min without any resolution. Being ping ponged between departments

We originally bought a Kitchenaid online on June 3rd. The installation was scheduled for Saturday, June 11. We were given a window between 4 -8 PM. They called at 8:00 PM to say they were running late. They show up at 9:30 PM Measure our opening and tell us we are an 1/8 of an inch short on 1 side and will need to buy a different brand. We then went to the store and bought a Bosch to replace the existing Bosch we had.We requested a Saturday delivery again and they scheduled us for Friday. I called and had that corrected to the 18th then I get an email it is being installed on Saturday the 25th.Once again I have to call to get it corrected. On the 18th they call and tell us the installer had a family emergency so they would have to cancel and reschedule for the next Saturday the 25th.We then get another email that it is scheduled for the 27th.Once again I call to get it corrected to Saturday. Final straw they call and tell us the dishwasher is not at the warehouse so they are cancelling again. After spending the entire day on the phone we found that the dishwasher was at the correct warehouse just in the wrong Aisle and they could not pick it up so we would have to reschedule. Needless to say we cancelled our purchase and Best Buy has lost us as a customer due to the 3rd party installation team that they contract with.

Best Buy has the worst installation policy. They give you ridiculous window 7am to 7 pm? Really? If there are problems with the delivery- the delivery company says they can’t do anything about it. I have no problem with the actual installation which was fine.

Terrible after care service. Original installation done by GEEK SQUAD. All fine. After 3 months appliance is not emptying. Have called 3 or 4 times. Finally transferred me to WHIRLPOOL to schedule a service. It seems to me this is an INSTALLATION PROBLEM. Not a washer problem. Best Buy have not been helpful in getting my issue resolved, I bought the product and installation from BEST BUY to have a one stop shop. Now they palming me off.

Two appointments for installation were canceled by bestbuy. On the third appointment, they brought the wrong dishwasher. I finally had the dishwasher installed 20 days after I purchased. Shortly after the technician left. I discovered scratch marks on my kitchen cabinets from him bringing in the dishwasher.

Bad install. Leaking water everywhere. Should have gone to Lowes.

My dishwasher retains standing water and 2 calls to have it corrected have not resulted in getting it fixed

Very non-professional job! Part of cabinet was destroyed!

Installer never showed up for two appointments. Would not use again.

The dishwasher did not work upon installation. I called for a second install which took over one week and no one showed up. The installer did call me a few times but he was unable to make it between 1:00pm & 8:00pm. I ended up paying a third party to install. This never should have happened.

My appointment was canceled and rescheduled 4 times. I have zero faith in them keeping my current appointment. They lie about lead times and this has been a horrible experience.

Best Buy Never showed up!! Twice!! Management at Myrtle Beach location is unprofessional and unapologetic

I will never go with bestbuy delivery and install, they failed 3 times and have to followup 100 times for getting on to schedule

I had a bad experience with Best Buy dishwasher installation. They basically left my kitchen torn apart after installing— did not finish the job, requiring the need to hire someone else to come in and do the job properly. Your better off having a handy man do the job right.

BestBuy's Geek Squad installation service (dishwasher, in my case), is not exactly a seemless experience. I placed order and received email regarding product delivery (flawless), and another email asking me to contact Geek Squad scheduling for installation appt. Once I had entered my information, an automated system told me that my installation was scheduled (Friday evening, 6pm to 6pm). I suppose I should have been suspicious of the time. At 7:15pm I called Cust Svc, and was told that the next possible installation would be in four days. We raced back home in order to be here by the time the installer arrived, only to find that there was never an installer on the way.

The techs left without installing the unit. Allegedly, the connections needed to be upgraded. We brought an electrician and a plumber to upgrade,but none was needed.