Customer Ratings & Reviews

I wasn't sure what to expect when I purchased the installation for a Bosch dishwasher. However, I was extremely impressed! The 2 gentleman that came to complete the installation were true experts! They were friendly AND did an excellent job with the installation! I WILL definitely use Best Buy Geek Squad again for appliance installation and repair.

Dishwasher is very quiet and does a great job cleaning the d8sges. Only disappointment is how easily the kick plate is to dasmage, it's flimsy.

I had a very pleasant experience. They came on time, informed me in advance. Knew exactly what needed to be done. Did all the unpacking outside the house, removed my old dishwasher before getting in the new one. Very quickly and efficiently installed my new one, tested it out, cleaned up any messes. And a very knowledgeable tech. Thanks BB.

Install team installed the dishwasher quickly and without issues.

We have three installs and the 3rd party team that has come has been great and really helpful. But, the fact that we've had three installs of brand new dishwashers in three months is a complete joke. Bestbuy has been less that helpful. We've taken off 6 days of work (between installs and repairs). Have spent over 7 hours on the phone. Had a flooded basement because of a part that now requires insurance claims and more time off work and again our 3rd dishwasher is now not working after 4 days. Bestbuy has offered us $50 in a giftcard for our troubles. Such a joke and terrible customer service. I gave it three stars because I want to reflect that the third party installers have been great. Bestbuy has not.

Installed by professional. Configuration and settings were a bit confusing. Needed multiple button pushes to get it to operate to the way I wanted. Sometimes too quiet!

The installation crew was fantastic! They had everything done in a timely manner. They left the area clean. Products work fantastic. They were clear and knowledgeable about the use of the appliances. Would call them to install anything in my home. Highly recommend. A+++

Seems like the new dishwashers take more time than the old [15 years]. Works well but still getting used to where to put what. Needed an adjustment part since old cables were 1/2 inch and new ones 3/8. Had to spend $120 to have the adjustment part put in. Best Buy did not have the capabilities to make the adjustment. Overall good choice.

Installation and removal of my existing dishwasher was perfect. Every detail was covered. Professionally done

These guys were great, very clean and fast working not to mention, he pointed out some mold on hose that I had overlooked and gave me an option to switch it out. He was prepared and had the replacement hose in his truck. Awesome job.

At first I would not hVe been impressed. The first one made a mistake and things didn't work. Maybe he was new?? But Best Buy sent another team and took care of everything.

Dishwasher didn't quite work out on the first try. Second time around, the fit was much better!

I was expecting a Professional person to come out to install my new dishwasher, especially since I was charged for one. Instead I get an Unprofessional KID that called 3 hours BEFORE the scheduled time, to tell me he would be here in 20 minutes with my dishwasher! He shows up & looks under my sink where he has to hook up the hose & tells me that he was unable to do it & he left!! I called to speak to a Supervisor regarding this & was told they would have one call back within an hour. No one called me, so I called back after 2 hours. They again told me they would have someone call me within an hour, again no one called ALL DAY! I call the next day & spoke with a VERY RUDE person named EMILY, supposedly a SUPERVISOR in the National Headquarters. I told her to just Refund my money that I was charged for the installation, because at this point my husband said he'd put it in himself. I didn't get anywhere with her either because she said she would only talk to my husband about this. Not a very good person, if she was a SUPERVISOR & where she said she was, to have in that position in the 1st place! My husband does NOT care to do business here again because of how I was treated. We USED to spend ALOT of money here

Best Buy contacted 2 days prior to confirm installation. Installer called the night before to time of install, get directions and address any concerns. Arrived on time the day of install, done 90 minutes later. Took all packaging material and cleaned up any mess they made. No leaks and everything runs excellently!

Great service, dishwasher works phenomenal, Thanks

Three gentlemen came to our home to install the dish washer. Before they came, they contacted us several times to inform us the exact time they arrive. They did perfect job in installation. Also, they afforded us a lot of information. We tried to give them some tip but they didn't take it. They were the best installation team we have had.

I am very happy with the Whirlpool dishwasher I purchased from Best Buy! I ordered it online at a great price. It was delivered & my old dishwasher hauled away for free, and my new one installed for a reasonable price. The installation was efficient & professional. The dishwasher works great & is very quiet!! Very happy with the product & the service!!

Very efficient, timely, and clean installation. excellent job!

Very professional and quick, made sure everything was up and running and insured working area was cleaned before they left

Frankly, I was expecting a lousy job. But the technician was very professional and did everything without creating a mess or causing trouble. He could have used another pair of hands to help haul the machines in and out of the house but, apparently, there was no one available to come with him. So, I offered some minor help, which I didn't mind at all.