Customer Ratings & Reviews

The two installers were very careful, wore their booties and masks. They were timely and a good job installing the Samsung dishwasher. I loved not hearing my first load!

Team was very knowledgeable and even fixed an issue that occurred in a previous installation not handled by the them with no complaints. Very nice.

surprising that it does not remove coffee and tea stains on cups in upper rack - have had to pre scrub. Otherwise seems to do a fine job. Hoping it will require far less servicing that the old Asko

Outside of placing carpet protectors to ensure dirt was not tracked inside my home (I took care of it myself).. The services technicians were very skilled and professional! Would definitely recommend the Best Buy installation team.

No issue with the installation itself but the reschedule process was a nightmare! The installers were quick and considerate of thier surroundings but the schedule availability was nuts.

I had a dishwasher installed. The two guys were friendly and professional. They ensured the washer worked on all cycles and that there were no leaks.

Install team was on time and professional. Installation went without a hitch. Very expedient. Hauled off my old dishwasher. Very pleased with the results.

The team who installed where quick, efficient and very personable.

Easy install- allowed time to clean up area where old dish washer was installed.

Dishwasher installation was quick and very professional. Installation team came on time.

I have been shopping for quite some time and finally decided to by my new dishwasher from Best Buy. I could not be more pleased with my decision. Alex and Mike came out they were extremely professional and knowledgeable. They took great care when removing and installing the dishwasher and explained in great detail how to work it and maintain it. I have to say that the competitors offered the same price but they did not offer installation, removal and/or disposal of the old dishwasher or if they did it was extremely expensive. I could not be happier that I chose Best Buy for my new appliance. Instead of spending the money on all the extra fees, I added a 5 year warranty instead. No membership fee and being a single Mom I did not have to get out tools and try to remove the machine on my own, Alex and Mike did it all. Thank you both for being so kind, it was such a great experience!

Good and knowledgeable crew. Quick installation and good review of the dishwasher.

There were some issues with a refill sensor out of the box but they came out very quickly to replace it the whole unit, which cost me nothing, and the installers were really great people.

In regards to the dishwasher installation, it works perfectly fine and the technicians were prompt, friendly, and courteous. The main tech even helped me with another unrelated Geek Squad problem, to which I was very grateful for. They were however, not respectful of my wooden floor. I provided plywood to protect the floor, had it two feet from the dishwasher as they started, but then got out of their way and let them work. After they left I discovered a deep jagged scratch approximately two feet long, plus 3 matching depressions in the wood. They also turned off my hot water, but forgot to turn it back on. I noticed as soon as they left and called the technician back. He asked me to trouble shoot it and the hot water heater (which I did), but finally came back after four hours and four phone calls made to the tech because I remained without hot water. Coincidentally, my boyfriend had a dishwasher also delivered from Best Buy five days earlier, and his wooden floor was also scratched during installation. My floors are relatively new and I was determined to keep them in good shape. I was so disheartened to see the damage after they left. The technician actually said there were some kind of protective covers on the bottom of the new dishwasher, so they didn't need the plywood. Unfortunately, I believe the damage occurred when the old appliance was removed. I can't believe there isn't a slide board, cardboard, something that isn't part of the installation procedure? The cost to repair the floor, which I am pursuing, will probably be more than the cost of the dishwasher itself. Not a win win for Best Buy.

Highly recommended product. Works perfectly. So far no issues

Fast install, very polite technicians. Showed me how to use it and have had no issues.

I use it on the 1hr cycle, and have not had anything come out still dirty. it's quiet, and the heat dry isn't so hot that it scalds your hands.

Was a quick installation. Installer ran a cycle to test it. Can't tell for certain if the leveling is slightly off.

The dishwasher works fine. Since the old dishwasher was wired directly, there was no plug and no need for an outlet. The installer charged over $100 to provide an outlet. Unfortunately, he simply attached the outlet box to the wall, rather than sinking it flush into the wall. I didn't realize that the dishwasher wouldn't fit unless the outlet was flush with the wall. There were other problems that prevented him from doing the complete installation (not his fault). In the process of fixing the flooring problem, I had to over $100 to have the outlet box made flush with the wall as should have been done. Lesson learned. It would have been better if either he or the young lady who was helping him had been fluent in English.

At first it came without a footplate but that was fixed in a couple days.