Customer Ratings & Reviews

Installation done on dishwasher was very professional, courteous and personable.

The dishwasher works correctly but was installed crooked which I didn’t notice right away unfortunately. The technician also understandably removed items from under my sink that were in the way but never put them back, leaving me to clean up his mess. This was the first installer from any company I have had out that didn’t replace items that were moved. He also asked me for a towel/rag. Not sure why he didn’t bring all of the tools/supplies required for the job. He was pleasant but unprofessional.

Dishwasher itself excellent. Review is of installation.After placing a level in several places, installer said even though the level was off, it was the best he could do. Blamed it on my cabinets, countertops and flooring which when the level was placed there, all were level. Appliance is set crooked and is unlevel in every surface. Also have piece of rubber trim that is bent forward, he said it was because it was new, its now 3 weeks of use, more bent because the door is catching each time and now rubbing and scratching my cabinet. Called for a re-install and had date of 12/23 confirmed only to find out it was cancelled and I wasn’t notified. Called Geek Squad, they couldn’t tell me why. So now we have tape over the trim to try and protect my cabinet and no re-install date. Has to be investigated. Meantime, return date expires in 2 days.

Cody was professional from the moment he entered our home. Installation was quick and perfect.

Although installation was rescheduled consideration was offered and made installer did a good and clean job

Super nice guy very helpful and considerate of everything

The crew was very helpful in completing a complicated installation.

I had a dishwasher delivered and installed and the old one removed. The servicemen were very friendly, attentive, arrived early for the appointment. We needed power to our Internet router to work from home and attend school, and they did everything possible to quickly complete the work for which the power was turned off. Not being knowledgeable about dishwasher installations, I didn't recognize their rookie installation error until I found 3" of water backed up into the bottom of my dishwasher a month after the installation. After consulting a video on YouTube posted by a professional contractor, I recognized that the drain tube loop was not looped above the connection to my sink drain, it was looped under and around the dishwasher water supply tube, so it needs to be disconnected, looped high in the cabinet and reconnected. (It's the white tube in the photo. I have now been on the phone with Best Buy for more than 40 minutes and cannot even get an appointment to correct the installation. I have spent most of the time on hold. The dishwasher is great, but they need to vet their 3rd party contractors better and get more people to actually answer their phones.

Install was quick and professional. But they only checked for leaks under the dishwasher and not the drain hookup. first run it was dumping all water into cupboard. a quick inspection would have shown that it was not properly connected.

The dishwasher is install and it works however is not level Please send somebody back to fix this

They installers did a poor job on the initial date and had to return the next day to adjust the installation. On the third day I used the dishwasher and water leaked all over my kitchen floor and into my living room area. I now have two boards on my living room floor that are warping. The cabinet area that holds the dishwasher is scratched and knicked in places.

Installers broke part of the cabinet during installation. Did not anchor the dishwasher. Did not install drain tube properly. Kitchen faucet stopped working and loss water pressure after installation. Call to get them to come back out. Missed scheduled appointment for the second time. Still need them to fix problems during installation. Poor service. Not professional. Demanding refund for installation.

Excellant installation. Friendly, efficient, and clean.

Paid for installation of new dishwasher. Installation techs made fun of 'previous installer" (unknown to them, that was me) using side anchor screws and under counter anchors screws. They said it was a waste of time. First time I pulled out the top and bottom rack at the same time, the dishwasher tipped over and nearly broke some dishes. Called BESTBUY and they sent the same installer out. He quickly inserted two side anchor screws and left. One side anchor screw missed the cabinet wood and has already fallen out, the other is set about a 1/4" further in, making the dishwasher past vertical and slightly crooked. Don't have time to keep wasting time waiting for incompetent installer to come out and fix it.

Tony the professional third party contractor who installed my replacement dishwasher was fabulous! EVERYTHING ELSE about this whole situation was garbage. 0 out of 5 stars. I was told that I could ask for compensation after the new dishwasher was installed. That, in and of itself, is stupid. Given the misinformation, the incompetence of the Geek Squad technicians, the many days off of work confined to my home waiting for service - which two out of four visits the service was non existent. This seriously has me reconsidering any future major purchases from Best Buy. This whole process took many months - since September, several visits, and hours of phone calls to finally be resolved today. It also cost me over almost $500 to replace my barely one year old dishwasher with a 5 year extended warranty that was good for two months!! What a scam! I had to purchase another warranty for this dishwasher. Ridiculous!! I’m praying this dishwasher isn’t a lemon like the last one.

The dishwasher itself is installed and working so far - that's why it gets 2 stars instead of 1. But there were several issues with the install: 1) there is a gap between the new dishwasher and the cabinetry, 2) the installer left the cabinet door next to the new dishwasher crooked and not hanging on the hinges properly like it was before and 3) the installer left a huge mess in my kitchen - dirty cabinets, junk on the floor, even found his broken screw driver out in my driveway!

Not thrilled. When it was scheduled to be installed they couldn’t do it because I need a different hose; would have been nice if they asked me when we set up installation. Then I paid more to get the right hose, they didn’t take the other hose back and then when it was installed there is foam sticking out from the bottom of the dishwasher. I called to ask them to come back out, I got no response and then I lost the number.

I love this dishwasher! Installer was very nice and knowledgeable of the product.

The delivery and installation company Best Buy contracts with, is horrific, their installation workers are either unskilled or untrained I’m not sure which, but I will say they shouldn’t be allowed to do their job in my opinion. I had a dishwasher installed by them today being 01/17/2020 that I purchased on 11/30/2019 and what a joke. It was obvious right away these two were way in over their heads to achieve this task. After two painstaking hours the dishwasher is not even installed correctly, you can’t even open the dishwasher door without pulling it out from under the countertop. Personally, I think they just gave up or simply didn’t drink enough coffee this morning and showed up half asleep for this job. Either way I now have a series holes in the side of my cabinet where they tried to secure the dishwasher through the sides of it at the mounting hole locations with no luck. I was told the screws they had brought were not long enough to do so, intern they decided to try a under top mount for a stone counter top which I have, and again to my disbelief they didn’t have the correct screws for this either. So in the end I have one screw holding this dishwasher in place and by the way they never put the side plugs back so I will have to order them as they didn’t leave them behind and cannot use the dishwasher until the plugs are installed . I give them two thumbs down and big fat F as they failed miserably and perhaps should consider new careers as Walmart door greeters and not skilled handyman representing Best Buy.

Its not working. My problem is the installation Water is not coming true the dishwasher