Customer Ratings & Reviews

First group of installers came and said because there was a lazy susan cabinet between dishwasher and sink they couldn't install. Spoke with Total Tech and purchased longer drain and water line and replaced water shut. off valve. Next group of installers came and they still couldn't install because. of lazy susan they couldn't be sure there wasn't going to be a kink in the line behind the lazy susan. Called Best Buy again and they said they were going to send a different group of installers. I called Best Buy two days ago to verify the new group of installers knew what the issue was. I was told they would get back to me by Friday. It is Saturday and still haven't heard back. Installers are coming on Monday and I don't know if they are going complete the job. Unless your dishwasher is right next to your sink I wouldn't waste my money on Total Tech free install.

Its not working. My problem is the installation Water is not coming true the dishwasher

They used a 3rd party Pacific Express and they damaged my countertop and cabinets. My kitchen sink sprinkler head is stuck. They cut through underneath my countertop and through my cabinet to run the dishwasher pipes and cords through. I had already had 2 other dishwashers installed they were supposed to follow the same path. Very disappointed. I didnt want them to do the installation however Bestbuy doesn’t give much of a choice. Every 3rd party contractor they use have 1 and 2 star on google review. Best Buy need to stop cutting corners and hire better 3rd party contractors or spend the funds to train the actual geeksquad to do the jobs. The picture depict holes and tubes that were not there before and should not be there now.

I love this dishwasher! Installer was very nice and knowledgeable of the product.

The delivery and installation company Best Buy contracts with, is horrific, their installation workers are either unskilled or untrained I’m not sure which, but I will say they shouldn’t be allowed to do their job in my opinion. I had a dishwasher installed by them today being 01/17/2020 that I purchased on 11/30/2019 and what a joke. It was obvious right away these two were way in over their heads to achieve this task. After two painstaking hours the dishwasher is not even installed correctly, you can’t even open the dishwasher door without pulling it out from under the countertop. Personally, I think they just gave up or simply didn’t drink enough coffee this morning and showed up half asleep for this job. Either way I now have a series holes in the side of my cabinet where they tried to secure the dishwasher through the sides of it at the mounting hole locations with no luck. I was told the screws they had brought were not long enough to do so, intern they decided to try a under top mount for a stone counter top which I have, and again to my disbelief they didn’t have the correct screws for this either. So in the end I have one screw holding this dishwasher in place and by the way they never put the side plugs back so I will have to order them as they didn’t leave them behind and cannot use the dishwasher until the plugs are installed . I give them two thumbs down and big fat F as they failed miserably and perhaps should consider new careers as Walmart door greeters and not skilled handyman representing Best Buy.

This is a total hack job. Installer showed signs of either being a novice, tired, or just a lack of caring or all of the above. So I have drain, power, water supply screwed together. In a huge hole the installer made in my handmade cabinet. Good grief….mind you it’s messy here, but look at how there was no hole to giant hole. Makes zero sense. This guy acted like he was a plumber and he’s looking at me in my work clothes telling me something he absolutely knows is wrong, or he thinks I don’t understand? The draw can’t close now and this is foolish work. The mice now have a full tunnel to run freely. Best Buy, get people who are licensed or properly trained and that don’t bring teens to work that look lethargic and not interested to work. Also, where’s my garbage compactor? That didn’t show up at all.

Water hose not installed properly came home kitchen floor flooded checking for water damage

James was nice, quick, efficient, friendly and helpful!

Best Buy installation team insisted they installed this correctly and the reason it wasn't draining was either the garbage disposal or a defective dishwasher. Had the disposal unit changed and machine checked out by LG. LG tech said it was probably a twist in the discharge tube and have Best Buy redo installation. Best Buy team took days and many cancelations before coming to correct it. Refused to pull the machine again -- insisting it was installed correctly. Called LG back and he pulled the machine to show the twisted discharge tube. He straightened it as much as possible and it has been working since. Best Buy installation team was third party. I now know only to allow Geek team to install anything. It took more than 6 months for correct installation plus the cost of a new garbage disposal unit and repair to water shut off valve damaged by Best Buy team.

I bought a dishwasher with installation service. installation service  is very worse...without  any issue refused to install and mark it completed. After that it was going very worse lot of time call in best buy customer care  ..hours of waiting on call then schedule again installation but no one comes  for installation second time as scheduled ...at last  i had cancel my purchase and scheduled for return pickup after many calls ..again no one come for pickup  as scheduled ..then i had dropped machine on store by myself..  but they charge installation service cost and not refunded  without any installation/uninstallation/pickup .. as i pay best buy installation service ..think  good credibility .. It is costly for other competitors  also but not worth.. it's better to take installation from outside . It happened to me it's my experience with installation service.   Not suggest buying installation service.   I Bought different dishwasher machine from a different shop. They installed a new dishwasher without any issue  .

The original install was scheduled Friday 6/3/22. The team arrived and determined that they didn't have the right kit (needed a 9ft kit versus 6ft), and left the unit in our garage to return on Tuesday 6/7/22. When they returned, they still did not have the right kit but proceeded to install with a makeshift conduit using a copper pipe from their truck to connect the 2 hoses. Water leaked through the conduit, creating damage beneath the cabinet and the wood floor. Filed a claim through Sedgwick (Best Buy Insurance) and waiting to hear back. Will update as appropriate, but very disappointed and frustrated w/ the extra effort just to get a dishwasher replaced.

(This is a review of the installation, not the dishwasher.) The Best Buy contracted installers damaged my countertop and installed my dishwasher so that I have to unplug my disposal in order to use it, without mentioning either of these issues before they left in a hurry. Also left a mess of sawdust and trash from the installation. Also informed me that I needed a longer-than-standard hose (true) and that it would cost $200 (what?). I contact Best Buy and they scheduled a re-installation to hard-wire the dishwasher but after two phone calls from the would-be re-installer and the dispatcher(?) to clarify what I needed done, no one ever showed up on the scheduled date of service or contacted me again.

Wasn’t installed correctly and a piece fell out when I opened it for the first time. Tech had already left and didn’t want to come back to fix it

The overall installation for the diswasher was ok. However, the bottom panel to the dishwasher is missing or it wasn't installed. It looks funny seeing the dishwasher's legs on the bottom. Please advise.

Dishwasher arrived with cosmetic damage that is concealed by our counter (a delivery problem, not an installation problem), and the installer missed installing the final kickplate and therefore we are missing some parts!

Drain hose was routed wrong which causes back flow. It is even in the install manual how the hose should be routed and still did it wrong. They did this with my previous DW which caused it to fail resulting in having to replace it and then they did the same thing!

Can't review the dishwasher, as the first one was the wrong model (handle vs pocket) and the second is bashed in on the back so badly it would probably leak and the door is crooked...probably from whatever impact it went thru. So now we are waiting a 3rd week for number 3. Kids are hiding in their rooms to avoid handwashing dinner dishes. I told them its better than when i was a kid and had to cart them to the creek and wash them with sand.

The contract installer could not install the dishwasher. Had to call a plumber to do it. Love the dishwasher.

Great installation works, knew what he was doing !

I purchased the dishwasher for them to install it. However, they canceled the delivery and installation three times and then when it was delivered they did not install it. I was told the company they sent just didn't install the dishwashers they're only job was to drop it off. So I ended up paying the same amount that cost me for the dishwasher to have it installed. I do not recommend this service. Find another company. the attached picture is how they left my dishwasher when it was dropped off.