Customer Ratings & Reviews

The installers from XPO did a nice job installing the dishwasher. There are no mess. They were courteous and efficient.

Highly recommend dishwasher installation to everyone. Simple and fast process.

Great installation. On time and very efficient and professional.

The team from best buy did an excellent job of installing my dishwasher it works well and as it should.

It in and out in the shortest amount of time. Installation was professional and perfect!

Our installer was professional, courteous and skilled. One of the best experiences we have ever had with the installation of home appliances over the last 35 years. Purchased the dishwasher in store on a Monday afternoon and it was delivered, installed and in use by Wednesday evening. No other local retailer even had comparable products in stock let alone have been able to have delivered and installed it within 72 hours. Bravo!

Did an excellent job installing the dishwasher. And making sure it worked correctly.

The guy did a great Job and was very through. I felt like he took his time to make it right.

No real complaints. They did what they needed to and left. No mess and no fuss.

The installation crew took their time to make sure every connection was made properly so it wouldn’t leak on my wood floors.

Our technician was great. He was knowledgeable and explained step by step of what he was doing. Easy install. No problems.

I was so impressed by the installers - they were so clean, quick and professional. It was a genuine pleasure to have them work in my home

Best Buy did a wonderful job with the installation of our Bose dishwasher. They were on time and the customer service was excellent!

Quick and efficient. Although they were 1 1/2 hour late jib was done quickly without any probkems.

The installer was wonderful! He called about 20 minutes before he arrived to let us know he was on his way. He knew exactly what he was doing. He went above and beyond by very carefully removing and reinstalling out baseboard rather than using the kick plate that came with the dishwasher, because he thought it looked nicer. He showed me all the features and made sure I knew how the dishwasher worked before he left. I was impressed.

We ordered a dishwasher and one of the perks was a free installation. The gentleman that came out was professional and did an amazing job!!!

i have bought three appliances and I have paid for professional install. They use a 3rd party contractor to install the equipment, they installed 2, and they could not install the dishwasher. They did not give a reason and they did not even leave the kit that I bought. The service man that came to our house said that they will contact us. 3 days passed and no one contacted us. I called best buy and after I was forwarded to the right person, the agent was apologetic and said that she will send them again to connect the dishwasher, the earliest appointment was in 3 days. I told the agent, that my wife is overseas and her phone won't be reachable so use my number since I am still in town. I get a phone call on the intended day of the second appointment and they told me that they have been trying to contact us but no answer and apparently they were using my wife's number. The guy who called me was his name was Tyron and told me that the team has changed their route as "my wife didn't answer". I explained to him that I have told the previous agent to use my number. I told him that I will be available at the house and gave him clear instructions and said, please contact me again when they are on the way. I did not receive a call back. 3 hours later, I call geek squad support and a junior call center answered and she told me that they didn't go to my apartment because they did not have the equipment needed. I told her that this is unprofessional and I asked for the refund for the services that I paid for which were not done in addition to the Kit that I bought and was not left at my place (170$ + 25$ for the kit). She could not refund me. I asked her that I want to speak to a manager and she declined. So I ended up going to a best buy branch where I was welcomed by the manager at the front door and I explained to him the issue, he forwarded me to one of the employees. The employee spent almost half an hour at least bouncing between agents to find the right agent to solve my issue and finally got hold of someone who was a "manager" and asked her if she could explain to me what's going on. The manager told me over the phone that we were missing a part that we were supposed to have for the installation. I told her "how am I supposed to know which part, and how come bestbuy provides an installation service without being prepared for it." I reiterated the fact that this is the second appointment and at this time, they did not even show up and I received no phone call about their decision not to show up. She claimed that i wasn't at the house while I clearly told Tyron that when they are on the way, I will make my way back to the apartment. I then said that this is not acceptable and very unprofessional and all of a sudden I discover that the manager hang up the phone. I was very frustrated and i told them, I am requesting a refund for the service that I paid for and the kit that I haven't received and the local agent at best buy said that they cannot refund me since it was part of an order with multiple items. I told him that this is ridiculous and unfair and sort of a scam. He called in someone else to help and after half an hour, they only refunded the service 170$ and said that they cannot refund the kit nor they can give me another kit and they are not responsible for the 3rd party service that geek squad hires to do the installation. This installation was supposed to be for a rental property that I own and I already had 2 bookings that I had to cancel because of this issue. I have spent more than an hour at best buy waiting till they finally refunded me the service. You would imagine how much time I spent in phone calls before I even went to best buy. I have tried to reach out to supervisors to file a complaint but I failed and I am dissatisfied with the customer service. I would have been better off if they told me from the beginning that they cannot provide such service than waste all my time running around and waiting to discover that they cannot install the dishwasher. I am writing this review as the order online asked for a review and claim that there is a chance I would win 400$ for my review.

Turned out my countertop wasn’t 100% level or that the hole thru the interior sidewalk to the drain under my sink wasn’t large enough to fish thru this models discharge hose — so I can totally say pro installation was very helpful sure a real do-it-yourself could get it done but these guys handled it beautifully & quickly so I was happy to have it professionally done & they cleaned up after themselves so no wood shavings all over my kitchen after they had to cut out inside that cabinet to expand the hole for dish charge hose.

Install crew was outstanding. I needed an electrical outlet installed and didn’t have to wait for another crew to come and install it. They explained everything in detail. I couldn’t be happier!

The professional installers did an excellent job..