Customer Ratings & Reviews

The two installation technicians arrived on time, they were polite, and installed everything perfectly.

Installers were very courteous, and performed the installation quickly and neatly.

Dishwasher is very quiet; better than expected. I love the top silverware drawer; I don't have to bend down so far to reach the silverware now.

The insulation was performed on time and very professional. He did it all by himself, I was impressed.

The delivery and installation guys were knowledgeable, very competent, courteous and efficient. They left no mess when they left. They were also timely and called when we were their next stop. They explained operation of the dishwasher and the extra parts that were not needed for our installation. They also made sure the dishwasher was working correctly. I was very satisfied with the delivery and installation. It was a very good experience

A lot quieter than the previous dishwasher. I little longer wash cycle but really nice overall.

Best Buy completely botched the delivery and smart wifi connection on three kitchen appliances. Horrible customer service! They were not going to deliver the dishwasher even though they had it in stock on the day of my delivery. Best Buy said they did not have it until I complained. First they said on the phone the day of the delivery, "its first come first serve." Well, I paid for it over 5 weeks ago". Suddenly it turned up. They delivered it several hours late and the delivery guy comained to me multiple times that "he was not happy about this" as he had to go back at the end of his day to pick it up and deliver it. The customer service people do not listen and hang up on you. I've spent over $5500 on appliances here. In the store, they guys were great. After that, its all offshore people who made a huge mess, hang up and cold transfer when they do not want to fix difficult issues that Best Buy created! When I tried to get Geek Squad support, it was no where to be found. When I called and asked, "can you tell me what your installed yesterday" they said no, it looks like its still on order". Michael set up return orders and initiated refunds when I am not returning anything. I will never shop here again and will most likely initiate a law suit if not compensated. (Reps in the last 24 hrs, almost an entire business day in phone calls: David, Jade, Jasmine, Michael, Evelyn, Kristina)

Install was quick and easy. Took less than 15 minutes and they even took my old dishwasher with them.

The installer unhooked our old dishwasher and had the new one in with no problem. Before I knew it he was out and the dishwasher was ready to use.

The installation of our dishwasher didn't take long and was good except that the installers broke a piece of the cabinet above the dishwashter door.

The installer did a phenomenal job. It was a difficult install, but he completed it like a champ. Very impressed with Best Buy's installation service.

Wonderful quiet machine. The installation was very well done by a knowledgeable, competent servicemen.

Wasn't told ahead of time that dishwasher was equipped with a plug, not hard-wired. Installer had to first install an outlet box which was an added expense not planned for. Should have been notified of this in advance of delivery and installation. Otherwise installation went well.

Great unit , Samsung in my opinion is the highest level of quality . Very quite and easy install .

Couldn't ask for a better job. No extra space left , and nothing was scratched or damaged. No mess left afterwards.

The guy that came and put in our dishwasher did a great job he checked every nook and cranny made sure everything was perfectly level showed us how to do it and work it was very knowledgeable and were really happy with our dishwasher and the service we received

The installation of my new Kitchen Aid Dishwasher went perfect. Kenny and Jacob did the installation, they were both very friendly. They took care not to damage our hard wood floor. The old went out and the new one was installed in one hour. They left everything as clean or cleaner than when they came. Perfect process, thank you to Kenny and Jacob for a stellar experience! Jim W.

this installer was extremely effective and helped to save future problems

Great installation! The installers were polite and friendly. Showed me how to use my new dishwasher and explained any concerns.

installer was very punctual and professional. he did a great job getting the unit installed with little mess....