Customer Ratings & Reviews

The installer was 3rd party, but did a great job. They were a little too 'Hurried' but the install was done well. I appreciated that I did not have to do it - this was a nice feature of the Total Tech service.

This gentleman was the best person I have ever met to represent Bestbuy. He consonantly kept us updated with his progress and approximately when he would arrive. Weather caused a huge delay for him, but he arrived outside the time window scheduled. He worked very late to complete the job. He did not leave until we were thoroughly satisfied.

Best Buy hires subcontractors to do dishwasher installations. These guys did a great job, took their time but still didn't take long and they pointed out every little detail (dishwasher was level but top of counter didn't line up exactly, electrical was done wrong on previous dishwasher, why the drain line needs to be raised, etc.). They did excellent work!

It was easy to schedule the appointment at a convenient time. The technicians called the day before to confirm and the following morning to let me know they were coming. They were on time and installed the dishwasher in a short period of time. The were informative and professional. I would use the "Best Buy" services again should the need arise.

Installations people were great. Clean, polite. No problems.

The dishwasher was installed and seems to work correctly. The company that came out to install charged me $48 for some miscellaneous part. The same company was supposed to come out and install the oven that day and it was a disaster on the oven front. But Best Buy made everything right (and gave me a gift card to reimburse me for the part). I appreciate that they followed through on the customer service from their end and hope they don’t use that install contractor in the future.

The techs that did the install were awesome! Great communication, fast and efficient. Answered a couple of quick questions we had and provided us with the manual for any information we may have needed after they were gone. They worked as a team and we would recommend them to friends in a heart beat!

The installation contacted me about my time frame for installation, and arrived within the reduced time frame. The installer was friendly and pleasant when he came into review where the dishwasher was to be placed in my kitchen. He quickly removed and installed the new dishwasher and clean up and removed the packaging. This was a very smooth and nice process. I couldn't expect better service.

The installer was excellent. He made sure everything was working and leveled. Highly recommend.

The installers were timely and professional. There was a problem that the installers had repaired and replaced at no extra charge to us. A valve was damaged when the installer turned it off , but they made it good ! These particular installers made an aggravating issue a non-issue by their professionalism ! Very pleased with this install and highly recommend .

dishwasher is a graet product run very quiet dont even no its on.

Installers were very courteous and did a very professional job and cleaned up after.

Installation was fast and technician knew exactly what to do!

During my installation, the installer broke my water line. I was told to pay for the fix and I would be reimbursed. Then it turned into…”we can only reimburse you if an insurance adjuster comes out.” The repair cost me $500. I have never had an insurance adjuster come, I’ve never had a follow up call, and can never get through to customer service. I want my $500 reimbursed but it seems even though Best Buy is worth billions, shelling out the $500 repair for a mistake THEY made is just too much on the purse strings. I will never recommend people buy appliances through Best Buy.

Install exceeded expectations. They came ON TIME!! and were able to make it a day earlier and called and texted to confirm. I always like over communication to the later. Installer also helped me re-position both washer and dryer which he didnt have to do. Great guy - highly recommend

I did not buy a new dishwasher however, the one that I have needed to be removed and realigned. The process was very delicate in order not to damage cabinetry on either side. Dennis West (and his partner) did an excellent job.

Mike's Delivery Service did an excellent job communicating arrival and being careful installing and transporting the dishwasher in and out of the house.

Install went well with one hiccup where dishwasher had to have a GFI outlet that we were unaware of along with them requiring line installation to which we were quoted a fee of $185.

Contracted installation through Best Buy at time of purchase. Excellent installation by a helpful professional. Best Buy forced to buy the installation kit that I new was not necessary. Best Buy will not sell installation service without the overpriced kit. As expected it was not used and returned to store. Same thing happened with a set of washer and dryer purchased earlier.

very professional, on time, clean and respectful. would use again