Customer Ratings & Reviews

I had a LG Dishwasher installed on a Thursday afternoon. The installer arrived within the stated time and the installation went mostly smooth. It took probably 90 minutes or so, and my old unit was hauled away.

2 men showed up, installed, hauled other away. Quick and professional!

The person who installed our new KitchenAid dishwasher was very thorough and efficient and did a wonderful job. He also took our old dishwasher away and completely cleaned up after himself.

sad it requires at least 1 star, but this was incompetence multiplied by 10. Original order from in the store was June 10th. Got a dishwasher, dryer and asked salesperson for a pedestal for the dryer. Installation at checkout was for jun 20, pretty long wait, but ok. on the 11th, got a txt I guess from the installer "sorry, unforeseen problem, moving to 27th". bummed but what can I do. On the 22nd, I logged into BB to check the status of everything, and the dishwasher install kit was set for delivery on the 29th! called in and they said we can move everything to the 29th. more bummed. morning of the 29th, BB truck delivers the install kit and closes out the whole ticket as completed. Around lunch the installers arrive. First thing, we can't install the dryer pedestal for safety reasons, it's not compatible (selected by store salesperson). Do you want us to return it and refund your money - I said yes. Tried to undo old dishwasher for 30 minutes and decided it wont come out, I'll need to call in a floor guy and have the flooring cut away from the dishwasher. They installed the dryer and left the extra power cord for me to return (but took the pedestal). Said as soon as we cut the floor, call the store to reschedule. Called a contractor friend over the next day, after a minute looking, he raised the support legs and the dishwasher slid right out! but we left it connected. Called the store back and they scheduled July 6th (nearly a fullmonth after purchase). The guy who came was a geeksquad repairman. He didn't know it was a dishwasher install and said they are not allowed to do that, it requires a licensed electrician. He was going to get his boss to call it in as the local contracted install team boss was on vacation. I Called BB again, was on the phone over an hour and they couldn't get it rescheduled. Went into the store to return electrical cord from dryer and ask about pedestal return. They couldn't find it, it had NOT been returned. Talked to a manager, they can't reschedule because the order was closed as completed by the install kit delivery guy! They will try to find the pedestal and get the regional manager to reschedule install. 2 more trips to the store, they finally just refund for the pedestal w/o ever finding it, and scheduling a new install for free (yeah!). On July 20th, almost 6 weeks after purchase! Same install guy shows up in a Lowes truck wearing cotton shorts that were way too loose. works for over an hour, my wife stays while I take kid to summer camp. When I get back he is gone and the dishwasher is sticking out from under the counter about 2 1/2" at the bottom and he had drilled an extra hole in the cabinet wall under the sink and left the mess and the water that leaked out of the drain pipe all the way to the front door. Have to leave the washer like that until saturday when my wife and I pull it out and see the water and electrical cords are blocking the machine from going in to the opening, we read the manual and the installer did NOT attach the insulation to the clips that hold it in place and did not adjust the feet. After an hour crawling on the floor we finished the install ourselves. So we waited 7 weeks and finally had to install it ourselves. Their install team was NOT professional, and completely incompetent and may have kept the pedestal for themselves. The local store managers were nice and repeatedly apologized, but they HAVE to use the installers corporate contracted with. There is absolutely no way I would recommend a BB install in the east alabama region (or Lowes or home depot as they use the same team).

Jason R. did a wonderful job installing our new dishwasher, teaching us about it, and removing our old washer. He was very professional and courteous, and we felt very confident and at ease with the service he provided. His ability and manner were commendable.

The guys that installed my dishwasher were top notch. Quick efficient and clean.

The installers called ahead, were on time and finished the install and clean up within an hour. The old dishwasher was in place for 18 years, so you can imagine how much dust had accumulated behind the counter. But they let me clean up while they moved old out and new in. They were great.

Best Buy installer did an excellent job of installing the dish washer.

Installers did age at great Even with difficult removal of old appliances

Very professional service! Took time to explain what they were doing and provided high respect of house and property

Dishwasher takes a little getting used to. Bottom tray is very easy to pull out and is easily pulled to far. Should have a stop somewhere on track to prevent this. This dishwasher is a little harder to load than the LG we previously had.

Fast and friendly service. They had to lift the new refrigerator up stairs with a machine and ser it up.

This product was a requirement buy and so it's a great buy for the product.

Completed the job quickly and correctly. Very nice people too

Installation was done properly, leveled and tested out before leaving.

Mike & Will from the independent installation team hired by Best Buy were right on top of things, despite the issues encountered with Best Buy. Best Buy had the wrong delivery address (and wrong phone number) -- Mike & Will went above and beyond to find us to make sure we got our dishwasher installed. Qudos to this fantastic team! Can't way the same for the Best Buy folks:(

The installers were great and the product seems excellent.

Ocie, the installer,was professional and efficient. Did a quality job.

Easy quick painless install. Professional team and quick install

The Specialty - Replacement Dishwasher Installation - Multi worked perfectly