Customer Ratings & Reviews

The dishwasher was competently installed but the installer’s under-the-kitchen-sink install was completed by unplugging my garbage disposal, leaving the garbage disposal non-functioning. I had to crawl under the sink myself and insert a 6-inch extension cord so that both appliances could be plugged in at the same time. If the installer had used the plug-in cord from the old dishwasher, instead of the strange demanding angled cord of the new replacement, he could have solved the problem himself at the time of dishwasher install. A professional install of one appliance should never require the disabling of another previously-functioning appliance, when both were designed to be used adjacently together.

Installation was on time and completed quickly. Good job.

Best Buy hires competent, professional people to install what they sell. Our installer was prompt, courteous and efficient. He took as much time as we needed to carefully explain all the various setting and features of our new dishwasher. It's a pleasure to receive this kind of service after the sale.

I was very dissatisfied with the install. The dishwasher was not installed on center in the cabinets to where the gaps on both sides are not even close to being even. When I asked the installer about it his response was that that would take more than he was willing to invest based on the amount he was being paid by Best Buy. I assume he was hinting he wanted me to pay him extra to do a quality job needed for l the installation . I don’t know that the almost $190 I paid for the installation was not enough for a quality install. Tried to call the customer service number to voice my concern but reached a call center associate that barely spoke English so I just gave up. I’ll guess I’ll have to pay someone else to come uninstall and and reinstall it properly. No fair! I’m so disappointed. I trusted Best Buy to provide a quality installation and they didn’t.

Great installer. Very professional and knowledgeable. Arrived on time and got the job done quickly

The install was domain a terrible way leaving to inconsistent operation., After working with the manufacturer, they determined Best Buy did not do properly install. After speaking with BestBUy they wanted me to pay for an install even with the purchase of insurance.

Its okay, but doesn't load as efficiently as regular configuration. It doesn't dry out fully inside after use, so there is always an unpleasant damp smell coming from it when you pull open the door.

The dishwasher is fantastic and works GREAT! But, the 3rd party that is contracted for Best Buy is HORRIBLE! I never got a call when they tried the first installation April 10th to tell me what time between 12-8 they would arrive. I got an email...on a Saturday for an installation telling me it would be in 20 minutes. When they tried to install, there was a plumbing issue. S, I had to get a plumber and did within 3 days and fixed it. April 29th, a month after buying the dishwasher, installation is going to happen...again between 12-8. No calls, no emails letting me know. After the 6:30 arrival (a second time for arrival since they showed up at 5:30 during the ten minutes no adult was home) the dishwasher was installed and runs great. It's unfortunate Best Buy is saddled with 3rd party installers that don't seem to care about the company contracting them to help their customers. Love Best Buy and their employees and products, but I would consider your own installation.

Great product! Quick easy install with high tech features.

the old dishwasher was directly connected without a power put. Since power cords are not included these days anymore, I was not aware that a power outlet 110V is needed. However, the installation crew added the power outlet without cost, My part was to provide the cover for the outlet, their cover did not fit in the space of the dishwasher.

All went well - simple and done. Up and working. Well done.

The technician that installed it was not familiar with the unit and could not answer questions. Out of 2 technicians at least 1 spoke English but could not answer specific questions as they related to my dishwasher. Not ideal.

The most personable, knowledgeable, efficient delivery/installation person that I have ever had. I can’t say enough good things about his demeanor and professionalism. His product knowledge was outstanding and his way of explaining the workings and operation of the dishwasher was exceptional.

The new dishwasher is running like a champ and so quiet.

The installers arrived about 15 minutes after the allotted time frame, but aside from that the installation went smoothly.

Outstanding installation by professionals. They kept us informed of their arrival time. Quick, courteous, and through, they even cleaned the floor upon removal of the old unit prior to installation of the new unit.

The dishwasher was installed easily. The technician had the part required to change the waterline size without a delay. Odd that I had to pay him cash for the part, which I assume he pocketed

The installer was fantastic. He observed Covid precautions and was really patient with our 5 year old son who wanted to “help”. He kept everything in the kitchen clean and neat and was very helpful in moving the old dishwasher to the garage.

Our installation process went very well. The installer was very professional and courteous. With our older home, he had to do a little extra to make everything work out right, but he had everything done in a short period of time. Great job

Installers were great and made a horrible experience with your in home consultant Teri Martinez a little better although she inconvenienced me big time with miscommunication and wrong measurements