Customer Ratings & Reviews

The installers were very good about keeping us notified as to time of installation. We received telephone calls on both the home and cell numbers. They arrived on time, and were in and out in half an hour. As a bonus the installers were also very courteous.

We were very happy with Chris our instal guy and then to have Ryan Molish show up to make sure all was done correctly and answer any questions was outstanding. We had purchased a washer and dryer 18 months ago and did have some delivery item issues , one damaged, and there was not a geek person sent at that time.

Wasn't an easy install due to raised floor previous owner put in but they found a way. Very professional, extended explanation of how the dishwasher works. Class one contractors!

I thought the team was terrific--hard-working, friendly, with no concern about my watching their progress. I think Best Buy is lucky to have them.

The installation tech was superior in every aspect - would like to have him do all the repairs if we could. Best Buy has the right installers. A friend bought a full set of high end appliances from Sears in September and after 6 customer service visits the installation is not complete ice maker still doesn't work.

The installation technician was great. He was very thorough and was able to troubleshoot the one issue that came up. I am very satisfied indeed.

The day of delivery for my appliances, they came 30 minutes ahead of schedule. They were very professional and nice. They worked diligently and had my old dishwasher disconnected and the new one installed before I knew it. They even gave me a personal number to call anytime if I have any problems. Great service!

So the delivery crew delivered my Dishwasher but did not do the actual installation. However, I must say that the delivery team wore masks and maintained a safe distance while at my home I appreciated their consideration and protocol to COVID.

The installers called ahead to inform us when they would arrive and came in and did the installation in a quick, efficient manner. Then, the head guy followed up by going over all they had done and what to do in case of issues in the first couple of days.

The crew that did the install were awesome. They came in completed the install within about 25minutes and we were up and running!

The Geek Squad sent several reminders and called the morning of when they were 30 minutes away, as we requested. The associate was very polite and professional, did a great job on the installation and explained all of the functions to my wife and I belore he left. Excellent Customer Service!

the guys that showed up were OUTSTANDING - great overall experience with the installation. on time - professional & knowledgeable - will 100% use this service again when needed - thx bestBuy

Excellent installers , Rick and Chaz . Went above and beyond to make sure I finally got my dishwasher installed . Even explained how to use it . Professional and knowledgeable

Had to get Another Dishwasher installed because parts were not available for our Old one.Old one Removed and a New one was Installed in A Professional Manner.

The installation was very good. I don’t have any problems with that.

There was a problem with the new dishwasher. It was damaged during shipment. The installer did a great job removing the old dishwasher. He offered to re-install it after realizing the new dishwasher was damaged. We got the same tech when the replacement was installed. He did a great job.

Very pleased with installation of our new dishwasher. It was included with the purchase and as part of our Geek Squad Annual Service,

Because the DW was taller than the existing opening, installer could not complete the installation in the time allotted. I, as homeowner, had to complete the installation

Incomplete installation. The dishwasher was not mounted properly and the dishwasher leaks. I was told by the technicians that installed the over that it his supervisor was informed and scheduled a replacement. So far, not additional information provided. For the the three items I order and paid for on September 1, 2025 I have spent a minimum of six plus hours trying to get status reports and customer service. Best buy has the worst customer service I have ever experienced.

The men were nice, but they were unable to install our machine because of our water pipes being copper. Not really their fault the salesman should've made us aware of certain things that could cause an issue with installing the machine. Had to get a plumber to come in to install it. But Best Buy did offer us $100 to satisfy the issue.