Customer Ratings & Reviews

Install was professional, neat and tidy. Technician was Alastair he was super nice and knowledgeable.

Installer was professional and prompt. He also cleaned after the small mess he made.

So the delivery crew delivered my Dishwasher but did not do the actual installation. However, I must say that the delivery team wore masks and maintained a safe distance while at my home I appreciated their consideration and protocol to COVID.

Took three units to finally get one that worked, however, the installer was the star of this show. He kept me informed and took an active role with Best Buy to report the problems and bring about a solution. Had he not dealt with me properly, the purchase might not have survived.

The dishwasher is out of service due to the dishes not getting completely rinsed because of a problem in the drain. We have cleaned the filter and the pump impeller but still get a constant message '5C' information code which is indicating a 'drain check' problem. Reviewing the installation instructions, it could be that the drain hose was installed improperly and is the problem. The instructions call for the drain hose to be raised 30" and it is at most 15". In addition, the dishwasher was not properly leveled according to the instructions. This unlevel situation makes it difficult to get the lower rack in and out. We purchased this dishwasher on 12/1/19, it was installed on 12/27/19. We used it twice over the next 2 days and were then off on a trip until 3/5/20. We have used the dishwasher for about 3 weeks since and now it is out of service as indicated above. We have been out of service and reluctant to schedule a Samsung warranty service call due to COVID-19 stay at home orders. We are in the group of 'most at risk'.

Reviewed company 2xs. This last install went well. Great guys, on time and responsive!

The tech was very courteous and handled the job well. My only issue was being asked for $50. because he said my previous machine was "hard wired' and this machine had a plug. I paid it.

Very good installation. He was friendly and knowledgeable. He also made sure his work looked perfect and wasn't rushing to finish.

This dishwasher is the best & installer was great.

My install was at a Realestate clients empty home and I was 30-45 minutes away depending on traffic. The installers worked with me to coordinate the meet up time because my my install was at the end of the day. So they called me before they were done on the prior install to let me know precisely when they would meet me.

Installer was on time. He had a good attitude and was careful taking the old dish washer out and bringing the new one into our home.

The install was fine, although I had to pay an extra $400.00 to update parts and get connections up to code, since my former dishwasher was very old. The team did a great job and I also had a Garbage Disposal installed at the same time. Very satisfied with install and dishwasher!

Very professional and knowledgeable. The delivery men were on time, quick, and efficient. Perfect

Best Buy's installation contractor for our dishwasher purchase (Nickson Home Services) was not good. After receiving multiple confirmations (FOUR robocalls and two emails) of the 4-hour arrival window they were due to arrive in, the installers finally got to my home almost an hour and a half late and were completely unapologetic for the delay. The installation should have been simple since our countertops are currently removed (they are being replaced next week). But for some reason these contractors decided to install the drain line over the top edge of of the cabinet rather than through the hole where the drain for the previous dishwasher had been, apparently failing to consider that the new countertops would need to be resting there. Then they insisted that they could not complete the installation because an old piece of empty copper tubing and some electrical wire clips were in the cabinet behind the unit preventing them from sliding it back all of the way. It took my husband less than five minutes to remove the little obstructions when he got home that evening, but these professional installers apparently could not be bothered to complete the installation. It was a negative experience overall.

LOVED THE INSTALLERS. THEY WERE VERY NICE AND MADE SURE I KNEW EXACTLY HOW TO WORK THE DISHWASHER BEFROE THEY LEFT THEY EVEN CLEANED OUT THE AREA UNDER MY SINK AND PUT EVERYTHING BACK WHICH WAS ACTUALLY NOT THEIR JOB HOWEVER I DIDN'T HAVE THE TIME TO DO IT SO THEY WERE NICE ENOUGH TO HELP ME OUT.

Good, efficient dishwasher installation. No problems so far.

The installers were very good about keeping us notified as to time of installation. We received telephone calls on both the home and cell numbers. They arrived on time, and were in and out in half an hour. As a bonus the installers were also very courteous.

Quick and easy installation. Contractors did a great job, and were neat, efficient, and cleaned up very well.

Rafarl & Nick GREAT TEAM give them a raise!! Extremely professional!

Great installation! Very professional installation technicians. Made sure we were pleased before they left.